OrlandoAttractions.com: most-reported complaints
Automated analysis of 342 public Trustpilot reviews published 2013-08-25 to 2026-09-01. TrustScore 4.9 from 5,274 total reviews — see the Trustpilot page. Quick answer: is OrlandoAttractions.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, citing 26 instances where tickets were not received. Late deliveries are the second most common issue, with 24 reports noting that items arrived after the expected date. Some customers also complain that products were not as described, such as tickets expiring before use, and find customer support unhelpful when seeking assistance.
How to reach OrlandoAttractions.com
These are the contact details OrlandoAttractions.com publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01344 890400, email [email protected], address Venture House, Arlington Square, Bracknell, RG12 1WA, GB.
The company claimed its Trustpilot profile on 2014-05-12, uses Trustpilot’s paid features, and last replied to a negative review on 2026-05-14. Trustpilot ranks it 32 of 204 in Travel Agency. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
4.9 → 4.9 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.0d) · 2026-08-15 (100%, 0.0d) · 2026-08-18 (100%, 0.0d) · 2026-08-21 (100%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-08-27 (100%, 0.0d) · 2026-08-30 (100%, 0.0d) · 2026-09-02 (100%, 0.0d) · 2026-09-08 (100%, 0.0d) · 2026-09-11 (100%, 0.0d) · 2026-09-14 (100%, 0.0d) · 2026-09-17 (100%, 0.0d) · 2026-09-20 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
Severity: 19% of this company’s 111 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 12.0 days between the experience and publishing their negative review (40 reviews record both dates).
What their policy promises
support availability: prompt manner
“We will make every effort to respond to your questions or comments in a prompt manner.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +103/-103 lines; added: The Paradise Coast Lives Up To It’s Name | Read More; removed: The Paradise Coast Lives Up To It’s Name | Read More (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 89 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of under a day.
Reply quality: of 89 company replies to negative reviews analysed, 39% engaged with the specific problem and 3% were generic templates.
18% of its 230 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 23% of this company’s complaints vs a 10% median across 15 ranked companies in its sector.
Review velocity: 315 of this company’s 5,274 Trustpilot reviews (6%) were written in the last 12 months.
What are the most common complaints about OrlandoAttractions.com?
Delivery failed
26 reports · 23% of complaintssteady“I never got the ticket. And they charge 10$ more than if you just go through Disney themselves.”
The company replied on 2021-11-22: “Hello Miranda, Thank you for taking the time to leave a second review. As with all sites our pricing will vary from others. We always encourage the consumer to shop around and do their research as…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Sent wrong e-tickets, Then corrected via email, Airboat ride would not accept as wording changed on e ticket.”
1 reader marked this review helpful on Trustpilot.
“On collection half my tickets was in Kissimmee, the other half in the Orlando office.”
The company replied on 2014-01-17: “Dear Mr Hwa. I was very sorry to read your review. I have spoken to our office in Florida to find out what happened. On your arrival at our reception center in Kissimmee, only part of the tickets…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Delivery late
24 reports · 22% of complaintsfalling“it took too long for them to get there”
The company replied on 2021-11-01: “Hello Jane, Thank you for taking the time to leave a review. However, I would like to rebut your comments stating that our site is a scam. This is a incorrect statement and not factual at all. You…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“Tickets not arrived ordered 21/5”
1 reader marked this review helpful on Trustpilot.
“2 weeks tomorrow since I ordered and still not here.”
The company replied on 2014-09-19: “Dear Mrs Todd. Many thanks for taking the time to leave a review. I am very sorry that you have not yet received your Dining card. I am afraid we really do not have any excuse other than human error.…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
1 reader marked this review helpful on Trustpilot.
Not as described
16 reports · 14% of complaintssteady“tickets I purchased actually expired 2015”
1 reader marked this review helpful on Trustpilot.
“they were incorrect. On my covering letter my name had been spelt correctly twice”
1 reader marked this review helpful on Trustpilot.
“In no moment the staff of Orlando atrraction or the letter they sent me was saying that Disney tickets Fun Visit also had only 14 days to be used”
The company replied on 2016-01-05: “Dear Mr Santiago Many thanks for taking the time to write a review. We are of course very sorry that you feel the need the leave negative feedback. I would like to address your issue regarding…”
Our classifier read this reply as a deflection.
Support unhelpful
15 reports · 14% of complaintsrising since 2022-12“emailed twice and had had a reply”
The company replied on 2021-10-21: “Hi Fiona, Many thanks for taking the time to leave a review. I am very sorry that no one got back to you sooner. I believe you sent a request to cancel on the 14th October. My colleague has now got…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“the service has been lacking”
The company replied on 2017-02-20: “Hi Katie, Many thanks for taking the time to send some feedback regarding your booking with OrlandoAttractions.com. Firstly, I would like to apologise that we have not lived up to expectation on this…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“the tickets had not been sent over, and the order said ‘shipped’ not ‘completed’”
The company replied on 2026-04-15: “Hi Joseph, Many thanks for taking the time to leave your feedback. I would like to not that I will be emailing you directly also in relation to this given the impact this had on your holiday. We are…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
14 reports · 13% of complaintsfalling“No way to get to an Orlando Attractions person”
1 reader marked this review helpful on Trustpilot.
“2 weeks tomorrow since I ordered and still not here.”
The company replied on 2014-09-19: “Dear Mrs Todd. Many thanks for taking the time to leave a review. I am very sorry that you have not yet received your Dining card. I am afraid we really do not have any excuse other than human error.…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
1 reader marked this review helpful on Trustpilot.
“I wrote to Orlando Attractions and they never got back to me.”
The company replied on 2022-04-08: “Dear Mr French, We appreciate you taking the time to leave feedback. For the benefit of our potential future clients I am just responding to the review to state that we have corresponded via email in…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Misleading pricing
13 reports · 12% of complaintsrising since 2022-12“I never got the ticket. And they charge 10$ more than if you just go through Disney themselves.”
The company replied on 2021-11-22: “Hello Miranda, Thank you for taking the time to leave a second review. As with all sites our pricing will vary from others. We always encourage the consumer to shop around and do their research as…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Says accepts AMEX as checkout but declines payment and suggests using Debit card”
The company replied on 2025-10-08: “Hi Mark Many thanks for taking the time to leave feedback. We do stipulate in our terms and conditions that AMEX is not currently an accepted form of payment. Unfortunately within the payment portal…”
Our classifier read this reply as a substantive response.
“I thought that actual tickets would be provided and was disappointed when spending £2200 that I received vouchers.”
The company replied on 2025-06-02: “Hi Mark, Many thanks for taking the time to leave your review. I have checked and it looks like you have placed two orders with us, thank you. One order was for the Disney and Universal COMBO and the…”
Our classifier read this reply as a substantive response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.