Love Energy Savings: most-reported complaints
Automated analysis of 327 public Trustpilot reviews published 2025-07-08 to 2026-09-11. TrustScore 4.7 from 24,720 total reviews — see the Trustpilot page. Quick answer: is Love Energy Savings legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report unhelpful support, with 24 complaints citing issues such as difficulties with cancellation. Misleading pricing is the second most common concern, accounting for 22 reports where customers felt charged higher rates than direct providers. Additional frequent complaints involve contract term changes affecting property responsibilities and excessive spam emails.
How to reach Love Energy Savings
These are the contact details Love Energy Savings publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 08000 932 791, email [email protected], address 2 Springfield Court, Bolton, BL3 2NT, GB.
The company claimed its Trustpilot profile on 2014-05-21, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-11. Trustpilot ranks it 11 of 39 in Price Comparison Site. We last checked this profile on 2026-09-23 and found 8 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Fixed costs to increase?”.
TrustScore over time
4.7 → 4.7 across 12 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (95%, 0.8d) · 2026-08-14 (94%, 0.8d) · 2026-08-21 (96%, 0.8d) · 2026-08-24 (96%, 0.8d) · 2026-08-27 (94%, 0.8d) · 2026-09-01 (94%, 0.9d) · 2026-09-04 (95%, 0.9d) · 2026-09-11 (92%, 0.9d) · 2026-09-14 (95%, 0.9d) · 2026-09-17 (95%, 0.9d) · 2026-09-20 (95%, 0.9d) · 2026-09-23 (95%, 0.9d).
Severity: 27% of this company’s 93 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In July 2024, 61% of 18 one-to-three-star reviews were 1★; in February 2026, 60% of 10.
Counted from July 2024 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 3.5 days between the experience and publishing their negative review (305 reviews record both dates).
What their policy promises
complaint process: courtesy and respect
“We treat all customers who wish to raise a complaint with courtesy and respect”
complaint process: as soon as possible
“endeavour to resolve your concerns as soon as possible”
complaint process: 8 weeks
“we aim to resolve your concerns (at the latest) within 8 weeks from the date your complaint is raised.”
complaint process: unique reference number
“All complaints are logged and given a unique reference number”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 402 negative reviews that received a public reply, the median wait was 0.6 days — the company profile reports an average of under a day.
Reply quality: of 402 company replies to negative reviews analysed, 13% engaged with the specific problem and 85% were generic templates.
21% of its 236 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 26% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 1,008 of this company’s 24,720 Trustpilot reviews (4%) were written in the last 12 months.
What are the most common complaints about Love Energy Savings?
Support unhelpful
24 reports · 26% of complaintssteady“they told me I cannot cancel”
The company replied on 2025-07-24: “Good morning, Chris Thank you for taking the time to leave LOVE a review. I can see that this is currently with our Customer Care team and they have been in contact with you this morning. They will…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“Set us up with a deal from Water Plus that was NOT what we thought we had agreed”
The company replied on 2026-06-03: “Good afternoon, Tony Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Please be assured that your comments have been…”
Our classifier read this reply as a template response.
“End of January and my switch to BT (agreed in July) finally appears to be complete.”
The company replied on 2026-01-28: “Hi, thanks for taking the time leave us a review at LOVE. We'd like to help as best as we can. I understand you've mentioned our Customer Care team have been looking at this issue, but if you can…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Misleading pricing
22 reports · 24% of complaintssteady“I am paying it as you are charging 2.5p KWH PER HOUR more than if I have had gone to EDF directly!!!”
The company replied on 2025-11-27: “Good evening, Thank you for taking the time to leave us a review. Your concerns have been passed to our Customer Care team who will reach out in due course. Many thanks, Love Business”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“they told me I cannot cancel”
The company replied on 2025-07-24: “Good morning, Chris Thank you for taking the time to leave LOVE a review. I can see that this is currently with our Customer Care team and they have been in contact with you this morning. They will…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“Was sold a commercial contract when I didn’t need one.”
The company replied on 2026-03-19: “Hi Andy, thanks for taking the time to leave LOVE a review. Your details have been forwarded to our Customer Care team, who'll reach out and investigate what's happened.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Contract term changes
15 reports · 16% of complaintssteady“Included properties on the same postcode for which I am not responsible.”
The company replied on 2026-02-16: “Hi Wendy, thanks for leaving us a review. Your details have been passed onto to our Customer Care team who'll reach out in due course to investigate.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“the prices gone up my tariff charge, what I agreed with you is now more money”
The company replied on 2026-07-28: “Good afternoon, Thank you for taking the time to leave your review. I'm very sorry to hear about your experience and understand your concerns. Having taken a quick look at your account, I can see…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“The thing they didn't explain properly was that the Scottish Power 'For Business' tariff is not a fixed price tariff”
The company replied on 2026-04-29: “Hi Julie, thanks for taking the time to leave us a review at LOVE. If your concerns are already being handled by our Customer Care team via means of a complaint, then they'll follow up with their…”
Our classifier read this reply as a template response.
Other
14 reports · 15% of complaintssteady“relentlessly sent spam email”
The company replied on 2025-07-22: “Good afternoon, Thank you for taking time to leave a review. If you would like for us to look into your concerns please could you email your information over to [email protected].…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Email address was harvested from my website.”
The company replied on 2025-07-22: “Good morning, Thank you for taking time to leave a review. If you could email your information to [email protected] a member of the team can look into this for you. Kind Regards”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“LEC sent a letter of authority request to my energy supplier without my permission, which is fraud, and extremely concerning.”
The company replied on 2026-04-21: “Hi, Thank you for your review. To help us look into this further, please send your business details along with any supporting information to [email protected]. Our team will review this…”
Our classifier read this reply as a template response.
Support unreachable
11 reports · 12% of complaintssteady“left a messagebut no call back over two weeks know”
The company replied on 2025-07-22: “Good afternoon, Thank you for leaving a review. Your information has been passed over to our customer care team who will be in touch. Kind Regards”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“End of January and my switch to BT (agreed in July) finally appears to be complete.”
The company replied on 2026-01-28: “Hi, thanks for taking the time leave us a review at LOVE. We'd like to help as best as we can. I understand you've mentioned our Customer Care team have been looking at this issue, but if you can…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“it seems impossible to stop them.”
The company replied on 2026-09-01: “Hi Mohammad, thanks for taking time to leave us a review. Your details have been forwarded to our Customer Care team who will investigate what's happened in terms of the amount of contact you've…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Switching problems
9 reports · 10% of complaintssteady“the prices gone up my tariff charge, what I agreed with you is now more money”
The company replied on 2026-07-28: “Good afternoon, Thank you for taking the time to leave your review. I'm very sorry to hear about your experience and understand your concerns. Having taken a quick look at your account, I can see…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“End of January and my switch to BT (agreed in July) finally appears to be complete.”
The company replied on 2026-01-28: “Hi, thanks for taking the time leave us a review at LOVE. We'd like to help as best as we can. I understand you've mentioned our Customer Care team have been looking at this issue, but if you can…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“only to receive a contract to start my electric supply with the new sullier from June 2026.”
The company replied on 2025-11-19: “Hi there, thanks for taking the time to leave LOVE a review and for sharing your complaint reference number. We can see this has already been investigated by our Customer Care team who provided their…”
Our classifier read this reply as a template response.
Compare Love Energy Savings with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-11.