SaveOnEnergy.com: most-reported complaints
Automated analysis of 850 public Trustpilot reviews published 2026-07-02 to 2026-09-23. TrustScore 4.7 from 9,448 total reviews — see the Trustpilot page. Quick answer: is SaveOnEnergy.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report unhelpful support, which accounts for 34% of the 89 identified complaints. Misleading pricing is the second most common issue, cited in 25% of complaints. Other reported problems include account and app difficulties, as well as miscellaneous billing concerns.
How to reach SaveOnEnergy.com
These are the contact details SaveOnEnergy.com publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 8443566351, address 1423 Red Ventures Dr, Fort Mill, 29707, US.
The company claimed its Trustpilot profile on 2013-05-13, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-17. Trustpilot ranks it 5 of 14 in Price Comparison Site. We last checked this profile on 2026-09-24 and found 47 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.9★ on Google (1,615 reviews)
TrustScore over time
4.7 → 4.7 across 14 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (98%, 3.9d) · 2026-08-20 (99%, 3.9d) · 2026-08-24 (99%, 3.9d) · 2026-08-27 (99%, 3.9d) · 2026-08-30 (98%, 3.8d) · 2026-09-02 (99%, 3.8d) · 2026-09-05 (98%, 3.8d) · 2026-09-08 (97%, 3.8d) · 2026-09-11 (99%, 3.9d) · 2026-09-14 (99%, 3.9d) · 2026-09-17 (99%, 3.8d) · 2026-09-20 (99%, 3.8d) · 2026-09-24 (99%, 3.8d).
Severity: 19% of this company’s 89 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In September 2025, 62% of 34 one-to-three-star reviews were 1★; in September 2026, 53% of 19.
Counted from September 2025 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.8 days between the experience and publishing their negative review (431 reviews record both dates).
What their policy promises
support availability: call
“Give us a call:”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-16.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 448 negative reviews that received a public reply, the median wait was 2.7 days — the company profile reports an average of 4 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 448 company replies to negative reviews analysed, 18% engaged with the specific problem and 65% were generic templates.
68% of its 700 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 34% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 4,232 of this company’s 9,448 Trustpilot reviews (45%) were written in the last 12 months.
What are the most common complaints about SaveOnEnergy.com?
Support unhelpful
30 reports · 34% of complaintssteady“Then I was lied to also”
The company replied on 2026-08-17: “Hi John. Thank you for sharing your experience. We understand how frustrating a lengthy call can be, especially when you also have concerns about the information you were provided. We’d like the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The customer service agent changed my electricity providers on the wrong date.”
The company replied on 2026-08-10: “Hi, Jose. Thank you for bringing this to our attention. We understand how frustrating it can be when a service switch does not occur on the date expected, especially when it results in additional…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Couldn’t help me with my average usage. Prices kept changing all I was interested in was kilowatt per hour”
The company replied on 2026-09-14: “Hi, Martin. We appreciate your feedback. We understand you were looking for help estimating your average usage and a straightforward comparison of providers based on the energy charge per kWh,…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Misleading pricing
22 reports · 25% of complaintssteady“Never told me the right price”
The company replied on 2026-09-23: “Hi Syed, Thank you for bringing this to our attention. We understand your concerns regarding the pricing information discussed during your enrollment and the bills you’ve received since. We’d like…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“The first page that came up made it appear to be the provider's webpage. IT WAS NOT”
The company replied on 2026-08-27: “Hi David, Thank you for bringing this to our attention. We understand your concern, particularly if you believed you were contacting Gexa and were not expecting to enroll with a different electricity…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“pretending to be them only to find out after the long enrollment you are not actually the provider.”
The company replied on 2026-08-03: “Hi, Lexa. Thank you for bringing this to our attention. We are required to clearly identify both ourselves and the provider being enrolled, and customers must provide clear consent before an…”
Our classifier read this reply as a deflection.
Account/app problems
9 reports · 10% of complaintsfalling“They cut my power off because someone closed my account, but it wasn’t me”
The company replied on 2026-07-27: “Hi, Cassie. We understand you experienced an unexpected loss of power. We take reports of unauthorized account activity seriously. Because account closures and service restoration are handled by the…”
Our classifier read this reply as a deflection.
“Problems with them claiming my long time primary email wasn't being 'accepted' by your system, and forcing me to use my unwanted and unused gmail account.”
The company replied on 2026-08-10: “Hi, Randy. Thank you for taking the time to share your experience. We understand how frustrating it can be to encounter technical issues while also having difficulty communicating during the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“misspelled my name on the contract. I have been having trouble getting it corrected”
The company replied on 2026-08-07: “Hi, Kathryn Thank you for sharing your feedback. We’re glad to hear the enrollment process was easy and that our representative was knowledgeable. We understand how frustrating it has been to have…”
Our classifier read this reply as a template response.
Other
7 reports · 8% of complaintsrising since 2026-09“I don’t have access to my new place for another week and they expect me to pay the bill while I’m not living there”
The company replied on 2026-08-24: “Hi Sheri, Thank you for taking the time to share these details. We understand how concerning it would be to receive enrollment information that does not reflect the move-in date and plan you…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“It took almost 50 minutes to setup the electricity!”
The company replied on 2026-09-10: “Hi, Shahnaj. Thank you for your feedback. We know your time is valuable, and we understand that nearly 50 minutes to set up electricity can feel like a lengthy process. We appreciate you bringing…”
Our classifier read this reply as a template response.
“Scam call all the companies directly and only get a fixed rate.”
The company replied on 2026-08-03: “Hi, Bobbie. Thank you for taking the time to leave a review. We understand billing concerns can be frustrating. As a third-party marketplace, we help customers compare and enroll in electricity…”
Our classifier read this reply as a deflection.
Switching problems
5 reports · 6% of complaintssteady“The customer service agent changed my electricity providers on the wrong date.”
The company replied on 2026-08-10: “Hi, Jose. Thank you for bringing this to our attention. We understand how frustrating it can be when a service switch does not occur on the date expected, especially when it results in additional…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“switched our service and pulled my credit all without proper authorization”
The company replied on 2026-08-03: “Hi, Nicholas. Thank you for sharing your feedback. We'd like the opportunity to better understand your experience and review what happened. Please contact [email protected] with…”
Our classifier read this reply as a template response.
“I do not understand exactly how I connected with this company when I dialed Energy Ogre’s phone number”
The company replied on 2026-08-14: “Hi, Sallie. Thank you for taking the time to share your experience. We understand how frustrating and confusing this must have been. SaveOnEnergy is a marketplace that helps customers compare plans…”
Our classifier read this reply as a deflection.
Support unreachable
5 reports · 6% of complaintsfalling“The yelling and screaming from people not on my call was literally so loud and obnoxious that it completely drowned out everything the representative was saying.”
The company replied on 2026-08-03: “Hi, Paul. Thank you for sharing your experience. We understand how frustrating it must have been to have so much background noise during your conversation, especially while trying to understand your…”
Our classifier read this reply as a template response.
“I do not understand exactly how I connected with this company when I dialed Energy Ogre’s phone number”
The company replied on 2026-08-14: “Hi, Sallie. Thank you for taking the time to share your experience. We understand how frustrating and confusing this must have been. SaveOnEnergy is a marketplace that helps customers compare plans…”
Our classifier read this reply as a deflection.
“told me that it was no longer being offered”
The company replied on 2026-08-07: “Hi, Audry. Thank you for taking the time to share these details. We understand why having the plan availability and pricing change during your experience, followed by a disconnected call, would leave…”
Our classifier read this reply as a template response.
Compare SaveOnEnergy.com with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.