Skyclub.com "The First & Business Flight Company": most-reported complaints
Automated analysis of 222 public Trustpilot reviews published 2017-09-19 to 2026-08-20. TrustScore 4.9 from 2,379 total reviews — see the Trustpilot page. Quick answer: is Skyclub.com "The First & Business Flight Company" legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 4 out of 15 complaints citing this issue. The same number of complaints, 4, describe services as not as described. Additionally, 3 complaints mention support being unreachable, and another 3 cite misleading pricing.
How to reach Skyclub.com "The First & Business Flight Company"
These are the contact details Skyclub.com "The First & Business Flight Company" publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0207 255 1234, email [email protected], address Skyclub Building, 2 Chitty Street, London, W1T 4AP, GB.
The company claimed its Trustpilot profile on 2017-09-04 and uses Trustpilot’s paid features. Trustpilot ranks it 7 of 46 in Flights Search Site. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.4★ on Google (26 reviews)
TrustScore over time
4.9 → 4.9 across 8 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-21 (0%, 0.0d).
What their policy promises
support availability: writing or contact form
“You can contact us by writing to us at the above address or by using the ’contact us’ facility on this site.”
support availability: ABTA protection
“Please note: ABTA protection may not apply to the third party sites which are accessible from this site.”
support availability: ATOL, ABTA and IATA
“All bookings made with SkyClub are protected by ATOL, ABTA and IATA”
support availability: all major cards
“All major cards accepted”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +1/-0 lines; added: Route note (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
9% of its 209 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 27% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 151 of this company’s 2,379 Trustpilot reviews (6%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Skyclub.com "The First & Business Flight Company"?
Support unhelpful
4 reports · 27% of complaints“SKYCLUB have used obfuscation, evasion, and contradictory excuses why they cannot refund my monies.”
17 readers marked this review helpful on Trustpilot.
“I fell for Skyclub’s online claim that they could source cheaper business class tickets for direct flights to Chicago for my wife and i”
2 readers marked this review helpful on Trustpilot.
“they had changed to old style a reallocated me seats that were unsuitable with no contact to me”
Not as described
4 reports · 27% of complaints“Was downgraded to Premium Economy from Business on the outbound portion.”
3 readers marked this review helpful on Trustpilot.
“I was not informed that in the business class there was no pick from the starting point 2) I was not asked what sort of a meal it should be Vegetarian or Non Vegetarian”
2 readers marked this review helpful on Trustpilot.
“they had changed to old style a reallocated me seats that were unsuitable with no contact to me”
Support unreachable
3 reports · 20% of complaints“Three hours later still nothing received.”
2 readers marked this review helpful on Trustpilot.
“All requests for email quotes refused”
1 reader marked this review helpful on Trustpilot.
“there is no after hours number”
1 reader marked this review helpful on Trustpilot.
Misleading pricing
3 reports · 20% of complaints“I fell for Skyclub’s online claim that they could source cheaper business class tickets for direct flights to Chicago for my wife and i”
2 readers marked this review helpful on Trustpilot.
“Won't give you a price via email because the fares are somehow "private".”
1 reader marked this review helpful on Trustpilot.
“the fare that was promised as “blocked” was not honoured just 2 hours later”
Refund refused
2 reports · 13% of complaints“SKYCLUB have used obfuscation, evasion, and contradictory excuses why they cannot refund my monies.”
17 readers marked this review helpful on Trustpilot.
“Skyclub refused to refund”
2 readers marked this review helpful on Trustpilot.
Compare Skyclub.com "The First & Business Flight Company" with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.