RV Water Filter Store: most-reported complaints
Automated analysis of 252 public Trustpilot reviews published 2019-04-05 to 2025-12-05. TrustScore 4.7 from 1,715 total reviews — see the Trustpilot page. Quick answer: is RV Water Filter Store legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 24% of the 59 complaints identified in the 252 reviews analyzed. Support unreachable was the second most common complaint at 22%, followed by delivery failures at 20% and late deliveries at 17%. The trend for faulty product complaints is falling, while reports of unreachable support and failed deliveries are rising. Late delivery complaints are also showing a falling trend.
How to reach RV Water Filter Store
These are the contact details RV Water Filter Store publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 602-625-1875, email [email protected], address 12600 Stowe Drive STE 8, Poway, 92064, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2019-04-04 and uses Trustpilot’s paid features. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 7% of this company’s 59 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
refund window: 60 days
“You may return any item for a refund within 60 days of purchase”
refund window: 60 days
“Any returns requested after 60 days, unused and still in the box, can get store credit for the amount”
refund window: 60 days
“Our 60-Day Money-Back Guarantee”
refund window: 60 days
“If you find that a product you have purchased from us does not work for you, we will refund your investment”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +1/-1 lines; added: Code: LABORDAY20 for 20% OFF & *Free Shipping On All Orders* in contiguous 48 States; removed: *Free Shipping On All Orders* in contiguous 48 States (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 29 negative reviews that received a public reply, the median wait was 0.1 days — the company profile reports an average of under a day.
Reply quality: of 29 company replies to negative reviews analysed, 76% engaged with the specific problem and 3% were generic templates.
36% of its 174 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 24% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 1 of this company’s 1,715 Trustpilot reviews (0%) were written in the last 12 months.
What are the most common complaints about RV Water Filter Store?
Faulty product
14 reports · 24% of complaintsfalling“Since reordering filters for same system, water quality has never been the same.”
“Called back and never got a response or a solution to remedy the situation.”
The company replied on 2019-04-14: “Hello John, So sorry I missed your last call, and thank you for saying something. This is why getting reviews is so important to us, so that we can improve and respond to those that we didn't satisfy…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“The pump continues to run after meeting the demand”
Support unreachable
13 reports · 22% of complaintsrising since 2022-05“we contacted you multiple times at the same email address for weeks, but we got no response anymore. Last week, you mentioned on TrustPilot that you would return it and refund me in full, but again, nothing happened.”
The company replied on 2024-05-13: “There are zero messages in amazon seller central tied to your order ID, and the only email I can see in our zendesk system which creates a ticket for every message sent to [email protected]…”
Our classifier read this reply as a deflection.
“Called back and never got a response or a solution to remedy the situation.”
The company replied on 2019-04-14: “Hello John, So sorry I missed your last call, and thank you for saying something. This is why getting reviews is so important to us, so that we can improve and respond to those that we didn't satisfy…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“After several weeks of no response I sent an email to the RV Water Filter Store notifying them they were having a problem”
Delivery failed
12 reports · 20% of complaintsrising since 2022-05“Ordered 2 months ago never received but paid for, no response from multiple emails,no product, nothing”
The company replied on 2021-06-16: “Hey Roy I sent you an email the same day that you attempted to place an order for 5" White Under-Sink Canister with Mounting Bracket, Fittings, Separate Displacement FaucetSKU: C2203. Unfortunately…”
Our classifier read this reply as a substantive response.
It promised: refund.
“We have not recieved our order”
“I was sent different carbon filters That I ordered”
Delivery late
10 reports · 17% of complaintsfalling“You took WAY to long to ship”
“Apparently was back ordered and nobody communicated that to me.”
“Ordered item, waoted7 days order still pending.”
Not as described
6 reports · 10% of complaintssteady“The product arrived without the installation directions or the funnel as promised”
“substituted brands of test strips without notice”
“hose fittings are 3/4", not 1/2" as advertised”
Support unhelpful
6 reports · 10% of complaintssteady“Since reordering filters for same system, water quality has never been the same.”
“The product arrived without the installation directions or the funnel as promised”
“Customer service never called me back so I have still not received the discount for my order”
The company replied on 2022-12-06: “Hey John Glad we got you hooked up with your order quickly, and accurately. Sorry for the delay in getting a response back from customer service about the holiday discount. I've personally gone into…”
Our classifier read this reply as a substantive response.
It promised: refund.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.