Kandoo Adventures: most-reported complaints
Automated analysis of 210 public Trustpilot reviews published 2013-08-27 to 2026-09-02. TrustScore 4.9 from 1,230 total reviews — see the Trustpilot page. Quick answer: is Kandoo Adventures legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report dissatisfaction with the core service, citing issues with logistics, guide quality, and communication. A significant portion of complaints also mention that the experience was not as described, specifically regarding the company's operational structure. Additionally, some reviewers found customer support to be unhelpful. These findings are based on 210 reviews analyzed between August 2013 and September 2026, with 10 specific complaints identified.
How to reach Kandoo Adventures
These are the contact details Kandoo Adventures publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +44 01283 499980, email [email protected], address Winwood House, Corney Square, Penrith, CA11 7PX, GB.
The company claimed its Trustpilot profile on 2015-05-06, uses Trustpilot’s paid features, and last replied to a negative review on 2025-10-21 — more than six months ago. Trustpilot ranks it 27 of 145 in Tour Operator. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: KANDOO ADVENTURES LIMITED (no. 09130256), active, incorporated 2014 (12.1 years); next accounts due 2027-04-30, last accounts filed 2026-04-15. 4 current officers (12 on record historically), 2 resignations in the last 24 months; 12 filings in the last 12 months (71 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 3 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 01/01 Win a trip to climb Kilimanjaro”, “E: 31/05 Win an incredible prize of a lifetime - a 2026 Everest Base Camp Trek”, “E: 31/05 Win a trip to Everest Base Camp!”.
Elsewhere: 4.2★ on Google (40 reviews)
TrustScore over time
4.9 → 4.9 across 10 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-21 (100%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-08-31 (100%, 0.0d) · 2026-09-03 (100%, 0.0d) · 2026-09-08 (100%, 0.0d) · 2026-09-12 (100%, 0.0d) · 2026-09-15 (100%, 0.0d) · 2026-09-18 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
Review provenance: 171 company-invited reviews in the recent window average 4.92★, while 35 organic (uninvited) reviews average 4.77★.
43% of its 200 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: poor core service makes up 40% of this company’s complaints vs a 12% median across 29 ranked companies in its sector.
Review velocity: 89 of this company’s 1,230 Trustpilot reviews (7%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Kandoo Adventures?
Poor core service
4 reports · 40% of complaints“the logistics, quality of service, quality of guides and communication throughout was dismal.”
The company replied on 2022-10-17: “Dear Lewis We are sorry that your Mont Blanc climb this year was not able to go ahead. The unprecedented high temperatures in mainland Europe this summer created very dangerous conditions on the…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“The lead guide was dishonest - stole and told lies about his children in order to obtain money from us”
The company replied on 2013-08-28: “We are obviously very sad that Emma had a bad experience. This is our first ever negative review and this makes it all the harder for us. For the sake of transparency I have published the emails I…”
Our classifier read this reply as a deflection.
“My pleas of "pole/pole" and "break" were ignored.”
The company replied on 2024-01-30: “Dear Ron, Thank you for your review. We are sorry to hear that you were disappointed with your trip. Our guides are some of the most experienced and knowledgeable on the mountain which is why our…”
Our classifier read this reply as a template response.
Not as described
3 reports · 30% of complaints“At no point in the process was it disclosed that it’s actually run by 66Nord company”
The company replied on 2022-08-03: “Hi Nadezda, Thank you for your review, we are deeply sorry to hear that you did not have a positive experience in Norway. We only offer iconic adventure travels where we have direct control of…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“The services offered were by KANDOO were of an extremely poor standard.”
The company replied on 2018-07-06: “Hi Geetu We always welcome honest and genuine feedback. We have already responded privately to your emails to address the issues you raised, having carried out a full investigation in Nepal that…”
Our classifier read this reply as a deflection.
“ended up putting 2 English speaking tourists (American and Irish) on a French only tour with a French guide who could not speak English.”
The company replied on 2022-10-03: “Dear Jude, Thank you for your review. We have been in contact with you over the last few weeks regarding your trip to Iceland and we very much regret that you did not enjoy your experience. We have…”
Our classifier read this reply as a template response.
Support unhelpful
3 reports · 30% of complaints“At no point in the process was it disclosed that it’s actually run by 66Nord company”
The company replied on 2022-08-03: “Hi Nadezda, Thank you for your review, we are deeply sorry to hear that you did not have a positive experience in Norway. We only offer iconic adventure travels where we have direct control of…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“the logistics, quality of service, quality of guides and communication throughout was dismal.”
The company replied on 2022-10-17: “Dear Lewis We are sorry that your Mont Blanc climb this year was not able to go ahead. The unprecedented high temperatures in mainland Europe this summer created very dangerous conditions on the…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“ended up putting 2 English speaking tourists (American and Irish) on a French only tour with a French guide who could not speak English.”
The company replied on 2022-10-03: “Dear Jude, Thank you for your review. We have been in contact with you over the last few weeks regarding your trip to Iceland and we very much regret that you did not enjoy your experience. We have…”
Our classifier read this reply as a template response.
Compare Kandoo Adventures with…
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.