Astra WordPress Theme: most-reported complaints
- Complaints in recent reviews
- 17% of 100 recent reviews analysed
- Most-reported issue
- Faulty product 57% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 3.8 from 1,998 total reviews
- Review window analysed
- 2020-03-07 to 2026-10-27 126 reviews
- Sector
- Other sectors
Automated analysis of 126 public Trustpilot reviews published 2020-03-07 to 2026-10-27. TrustScore 3.8 from 1,998 total reviews — see the Trustpilot page. Quick answer: is Astra WordPress Theme legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with the Astra WordPress Theme, with faulty products being the primary concern in 57% of the 42 identified complaints. Support-related problems are also frequent, as customers describe the help team as unhelpful in 36% of cases and unreachable in 17% of cases. Additionally, 12% of complaints involve refused refunds. While reports of faulty products have remained flat, issues regarding support and refunds have shown falling and rising trends, respectively.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about Astra WordPress Theme?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Faulty product | 57% | 24 | steady | |
| Support unhelpful | 36% | 15 | falling | |
| Support unreachable | 17% | 7 | falling | |
| Refund refused | 12% | 5 | rising since 2025-05 | |
| Poor core service | 10% | 4 | falling | |
| Subscription trap | 7% | 3 | rising since 2025-05 |
Faulty product
24 reports · 57% of complaints“THIS IS AN ABSOLUTE LIE! They also tell you that your "website will remain intact”
The company replied on 2020-03-27: “This is Sujay, co-founder of Brainstorm Force. When you choose an annual license and if the license expires, you won’t get support or updates or premium templates. The websites you have built will…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“I struggled to get any kind of support that worked for me.”
2 readers marked this review helpful on Trustpilot.
“The products are poor the support is terrible”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
15 reports · 36% of complaints“Your customer just telling me "it's out of scope" on everything”
The company replied on 2020-10-16: “Hello Idan, Sorry to hear that you didn't have a good experience with our support. This is not something we are known for. In fact, we try our best to help users understand things and get the most…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
“ALL my customisations were lost, slider a mess, the whole site a complete mess.”
3 readers marked this review helpful on Trustpilot.
“I struggled to get any kind of support that worked for me.”
2 readers marked this review helpful on Trustpilot.
Support unreachable
7 reports · 17% of complaints“One month to solve an issue and still NOTHING !”
The company replied on 2021-10-25: “Hello Louis, I am Elvina from team Astra and I'd like to say I am sorry to hear that you are disappointed with the support we offered. I guess you missed the last reply that we sent mentioning that…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
“I can not download the files until now and have therefore spent over $150 for nothing.”
The company replied on 2024-11-26: “Hello Lucian, Thank you for reaching out and letting us know about your experience. We’re truly sorry for any inconvenience caused. After reviewing our ticket system, we couldn’t find any tickets…”
Our classifier read this reply as a deflection.
“i must wait more than ten days to get answer from their technical support.”
Refund refused
5 reports · 12% of complaints“Your customer just telling me "it's out of scope" on everything”
The company replied on 2020-10-16: “Hello Idan, Sorry to hear that you didn't have a good experience with our support. This is not something we are known for. In fact, we try our best to help users understand things and get the most…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
“There are many hidden charges”
“Despite offering a 14-day money-back guarantee, they are refusing to refund the money without any reason.”
Poor core service
4 reports · 10% of complaints“ALL my customisations were lost, slider a mess, the whole site a complete mess.”
3 readers marked this review helpful on Trustpilot.
“It's more or less useless.”
1 reader marked this review helpful on Trustpilot.
“When I get support, new things mess up when they log in - if they even understand simple questions.”
Subscription trap
3 reports · 7% of complaints“don't waste your money on the PRO version”
1 reader marked this review helpful on Trustpilot.
“The do all their best to avoid to cancel your subscription.”
“This company charges autorenewals and refuses refund based on their "Policies"”
The company replied on 2022-12-01: “So sorry for the inconvenience. We make it clear that a certain product comes with a subscription plan when it is purchased. Furthermore, a reminder is sent about the renewal seven days in advance…”
Our classifier read this reply as a deflection.
The company claimed its Trustpilot profile on 2019-12-05. We last checked this profile on 2026-11-10 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Severity: 26% of this company’s 42 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (33 reviews record both dates).
Review provenance: 69 company-invited reviews in the recent window average 5.00★, while 28 organic (uninvited) reviews average 2.54★.
34% of its 79 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 57% of this company’s complaints vs a 25% median across 172 ranked companies in its sector.
Review velocity: 10 of this company’s 1,998 Trustpilot reviews (1%) were written in the last 12 months.
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See all companies by issue: Faulty product · Support unhelpful · Support unreachable · Refund refused · Poor core service · Subscription trap · Sector table: Other sectors in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-01.