ALPS: most-reported complaints
Automated analysis of 267 public Trustpilot reviews published 2023-08-31 to 2026-09-17. TrustScore 4.9 from 3,783 total reviews — see the Trustpilot page. Quick answer: is ALPS legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, accounting for 31% of the 42 identified complaints. Account and app problems are the second most frequent issue at 24%, while support being unreachable and overcharging each make up 17% of complaints. The trend for account and app problems is falling, whereas overcharging is rising, and support unhelpfulness remains flat.
How to reach ALPS
These are the contact details ALPS publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 4067283113, email [email protected], address 111 N. Higgins Ave., Suite 600, Missoula, 59802, US.
The company claimed its Trustpilot profile on 2017-11-28, uses Trustpilot’s paid features, and last replied to a negative review on 2026-03-16 — more than six months ago. Trustpilot ranks it 8 of 21 in Business Insurance Company. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.9 across 11 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (57%, 2.5d) · 2026-08-27 (57%, 2.5d) · 2026-08-30 (57%, 2.5d) · 2026-09-02 (57%, 2.5d) · 2026-09-08 (57%, 2.5d) · 2026-09-11 (57%, 2.5d) · 2026-09-14 (57%, 2.5d) · 2026-09-17 (57%, 2.5d) · 2026-09-21 (57%, 2.5d) · 2026-09-24 (57%, 2.5d).
Severity: 5% of this company’s 42 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.1 days between the experience and publishing their negative review (54 reviews record both dates).
What their policy promises
refund window: 10 business days
“any unearned premium will be refunded within ten (10) business days.”
cancellation method: contact ALPS or your banking institution
“you must contact ALPS or your banking institution 10 business days prior to the next scheduled payment.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +1/-1 lines; added: * Solo Attorney Trends Report; removed: * Solo Attorney Well-Being Report (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 87 negative reviews that received a public reply, the median wait was 2.2 days — the company profile reports an average of 3 days.
Reply quality: of 87 company replies to negative reviews analysed, 37% engaged with the specific problem and 41% were generic templates.
53% of its 219 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 31% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 388 of this company’s 3,783 Trustpilot reviews (10%) were written in the last 12 months.
What are the most common complaints about ALPS?
Support unhelpful
13 reports · 31% of complaintssteady“I do not believe I have ever gotten any notice that this change was happening until I needed to renew.”
The company replied on 2026-04-14: “Thank you for your feedback. We regret the frustration you experienced during renewal and while navigating the new account center. Customers were notified regularly for several months ahead of the…”
Our classifier read this reply as a deflection.
“There was no notice that I would be charged extra.”
The company replied on 2025-11-11: “We apologize for the inconvenience. We recognize that the credit card fee could be more clear and are working with our vendor to revise the platform and the receipt. We appreciate your feedback.”
Our classifier read this reply as a substantive response.
“I have conveyed the saga of frustration to your agent, Suzane Bowie. Please ask her.”
The company replied on 2025-11-11: “Thank you for letting me know about the technical issues with the new payment platform. We are aware of this issue and are actively working with the vendor to make sure our customers can access…”
Our classifier read this reply as a deflection.
Account/app problems
10 reports · 24% of complaintsfalling“I do not believe I have ever gotten any notice that this change was happening until I needed to renew.”
The company replied on 2026-04-14: “Thank you for your feedback. We regret the frustration you experienced during renewal and while navigating the new account center. Customers were notified regularly for several months ahead of the…”
Our classifier read this reply as a deflection.
“Unable to access the website”
The company replied on 2025-12-17: “Thanks for sharing your experience. We’re sorry you had trouble logging into your account—that can definitely be frustrating. I am here to help, so please reach out to me and I will do my best to…”
Our classifier read this reply as a template response.
“The renewal.portal wasnt working very well”
Support unreachable
7 reports · 17% of complaintsfalling“I could have easily emailed it but that was not an option that I saw.”
The company replied on 2025-01-21: “Thank you for your feedback and we are so sorry you felt you had to venture out in winter storm conditions to complete your renewal. Please know that customers are able to submit online, by email,…”
Our classifier read this reply as a template response.
“No one returned my calls for assistance.”
“Two calls went unanswered. I finally tried the third time today with an ach payment.”
The company replied on 2025-08-11: “Thank you for your feedback. We are looking into ways that the customer can be notified as to why a payment was not processed within the payment experience. We appreciate you bringing this to our…”
Our classifier read this reply as a substantive response.
Overcharging
7 reports · 17% of complaintsrising since 2026-01“this one increases every year”
“There was no notice that I would be charged extra.”
The company replied on 2025-11-11: “We apologize for the inconvenience. We recognize that the credit card fee could be more clear and are working with our vendor to revise the platform and the receipt. We appreciate your feedback.”
Our classifier read this reply as a substantive response.
“Always increase the policy every year regardless if you have no claims.”
The company replied on 2025-08-01: “Thank you for your continued business with ALPS. We appreciate your feedback. Your premium has seen modest increases due to a “maturing factor” as more time creates additional risk. This is a…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Other
4 reports · 10% of complaintsrising since 2026-01“Not trust worthy at all, they don’t stay true to their word.”
“I have not received my policy declaration page or any other information related to my policy”
The company replied on 2023-09-07: “Thank you for letting us know. We genuinely appreciate your feedback. While ALPS is closed on weekends and holidays, please know we work hard to issue policies as quickly as possible. ALPS Instant…”
Our classifier read this reply as a substantive response.
“The website renewal process is way too time consuming”
The company replied on 2026-03-16: “Thanks for your feedback. Here at ALPS, we strive to better our processes and appreciate your business. If ever you need any help, don’t hesitate to reach out. Lisa”
Our classifier read this reply as a template response.
Compare ALPS with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-18.