American Federal Coin & Bullion: most-reported complaints
Automated analysis of 184 public Trustpilot reviews published 2019-01-29 to 2026-09-17. TrustScore 4.9 from 752 total reviews — see the Trustpilot page. Quick answer: is American Federal Coin & Bullion legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 4 out of 12 complaints citing this issue. Delivery delays are the second most common concern, accounting for 3 reports. Additionally, 2 reviewers found support unreachable, noting difficulties in contacting the company via email.
How to reach American Federal Coin & Bullion
These are the contact details American Federal Coin & Bullion publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 800-221-7694, email [email protected], address 500 Easy Street, Carefree, 85377, US.
The company claimed its Trustpilot profile on 2019-01-27, uses Trustpilot’s paid features, and last replied to a negative review on 2025-10-16 — more than six months ago. Trustpilot ranks it 6 of 27 in Gold and Silver Trading Company. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.8★ on Google (80 reviews)
TrustScore over time
4.9 → 4.9 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (100%, 12.0d) · 2026-08-24 (100%, 12.0d) · 2026-08-28 (100%, 12.0d) · 2026-09-03 (100%, 12.0d) · 2026-09-06 (100%, 12.0d) · 2026-09-12 (100%, 12.0d) · 2026-09-15 (100%, 12.0d) · 2026-09-18 (100%, 12.0d) · 2026-09-24 (100%, 12.0d).
What their policy promises
refund window: August 12, 2026
“Last updated: August 12, 2026”
support availability: time required by applicable law
“We will verify your request and respond within the time required by applicable law.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
50% of its 169 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 33% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 152 of this company’s 752 Trustpilot reviews (20%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about American Federal Coin & Bullion?
Support unhelpful
4 reports · 33% of complaints“each time they just gave me the runaround.”
“I had to call to get my order sent.”
“promised to review my coins on a trip to my area and have never come.”
Delivery late
3 reports · 25% of complaints“We have not received the Dec 7, 2023 order of gold. Today is January 4, 2024”
The company replied on 2024-01-11: “We are sorry to hear about this experience. When paying by check, there is a 10 day hold, and shipping can take up to 10 days or more, especially over the holidays. Feel free to reach out to us if we…”
Our classifier read this reply as a deflection.
“I placed this order on 10/17. I didn't realize it would take this long.”
“He totally forgot I had placed a order with him a week later after not seeing a email or phone call”
Support unreachable
2 reports · 17% of complaints“you talk big, but dont deliver., T=Your commissions are high. You people say "contact us by email" but I dont have your email”
The company replied on 2025-05-14: “Thank you for taking the time to give feedback about your experience, Mark. We apologize for any confusion. Our business hours are Monday through Friday 8am to 5pm and unfortunately we are not able…”
Our classifier read this reply as a template response.
“never got back to me”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.