Love Follow Conquer: most-reported complaints
Automated analysis of 248 public Trustpilot reviews published 2019-12-27 to 2026-09-02. TrustScore 5 from 3,028 total reviews — see the Trustpilot page. Quick answer: is Love Follow Conquer legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that products are not as described, accounting for 29% of the 42 identified complaints. Issues with faulty products follow closely, making up 24% of the reported problems. Late delivery and failed delivery are also cited, representing 14% and 12% of complaints respectively. Trends indicate that descriptions issues are falling, while late delivery reports are rising.
How to reach Love Follow Conquer
These are the contact details Love Follow Conquer publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 07803294860, email [email protected].
The company claimed its Trustpilot profile on 2018-10-11. Trustpilot ranks it 17 of 242 in Men's Clothing Store. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 30/1 Rome '77 T-Shirt for Liverpool fans from Love Follow Conquer (FB and Twitter)”.
TrustScore over time
5.0 → 5.0 across 5 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-24 (0%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d).
Severity: 0% of this company’s 42 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
refund window: 14 days
“We offer a 14 day returns policy.”
refund window: within a certain amount of days
“If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.”
refund window: processing time varies
“If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some”
support availability: email
“Please email [email protected] for information regarding returns and exchanges.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 45 negative reviews that received a public reply, the median wait was 0.1 days — the company profile reports an average of under a day.
Reply quality: of 45 company replies to negative reviews analysed, 44% engaged with the specific problem and 0% were generic templates.
Review provenance: 170 company-invited reviews in the recent window average 4.99★, while 34 organic (uninvited) reviews average 4.76★.
13% of its 209 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 29% of this company’s complaints vs a 21% median across 140 ranked companies in its sector.
Review velocity: 79 of this company’s 3,028 Trustpilot reviews (3%) were written in the last 12 months.
What are the most common complaints about Love Follow Conquer?
Not as described
12 reports · 29% of complaintsfalling“Items are well made, but sizes are not consistent across different items.”
The company replied on 2023-09-21: “Hi Damian, if products are outside of sizing tolerance we replace free of charge, we offer no quibble returns. No emails from you about sizing so I've not been able to assist you.”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“Bought extra lge I'm always xtra large in everything nike adidas boss Paul smith NB and its way to small its like a large”
The company replied on 2022-08-26: “Hi John, thanks for your order and review, much appreciated. All our sizing is listed on every product page and our basket page also confirms the size you've ordered before buying. Since Brexit our…”
Our classifier read this reply as a deflection.
“T-shirts are very average for the price, look better on the pictures, delivery slow.”
The company replied on 2022-06-03: “Thank you for your order and review Gary. We'd like to make you aware we offer a no quibble returns policy. We always take on board comments to try and improve our products and services. We've…”
Our classifier read this reply as a deflection.
Faulty product
10 reports · 24% of complaintssteady“pulled the toggle to tie the bottom and it came out of the stitching.”
The company replied on 2025-02-04: “Emailed you full returns information with 30 minutes of receiving your email, at the time you were inside our extended returns period”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“they would not replace the hoodie as it was over the 14 day return period”
The company replied on 2023-06-19: “As with our email replies to you we explained you contacted ourselves 79 days after you received your order which is outside of our returns policy which is clear and transparent on our site. Love…”
Our classifier read this reply as a deflection.
“product was to small”
The company replied on 2022-08-02: “Hi Gareth, thanks for your order and review, much appreciated. We always take feedback on board to try and improve. I've reviewed your return to see if there's any improvements we can make. Having…”
Our classifier read this reply as a deflection.
Delivery late
6 reports · 14% of complaintsrising since 2023-05“Still haven't received my item and its the 14th June”
The company replied on 2021-06-14: “Hello Claire, thanks for your order and review much appreciate. Sorry to hear there's been a delay with your delivery, now that I'm aware of the situation I've been able to look into this for you. We…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Slow delivery, Slow respond to a email, Slow refund & still waiting.”
The company replied on 2024-04-23: “Order place on the Friday 22nd March and delivery by the 27th. We waited 5 days for you to reply to our returns email. Your refund was processed 2 days later.”
Our classifier read this reply as a deflection.
“T-shirts are very average for the price, look better on the pictures, delivery slow.”
The company replied on 2022-06-03: “Thank you for your order and review Gary. We'd like to make you aware we offer a no quibble returns policy. We always take on board comments to try and improve our products and services. We've…”
Our classifier read this reply as a deflection.
Delivery failed
5 reports · 12% of complaintssteady“My order was wrong the red T-shirt I ordered weren’t what I sent for”
The company replied on 2023-07-05: “Hi John, I can see you ordered a red t-shirt, can't see any emails from yourself so unable to look into this further...”
Our classifier read this reply as a deflection.
“I ordered a x large polo top and was sent a medium. No apology, no proper emails or info on how to return.”
The company replied on 2023-04-25: “Hello Tanya, looking into your comments I can see we emailed you on five occasions and we resolved any issues and shipped your order back to you free of charge.”
Our classifier read this reply as a deflection.
“Now no idea where order is.”
The company replied on 2022-08-08: “Hello Clare, thank you for your order and review, much appreciated. Your order was received on the 26th July and shipped two days later on a next day delivery. We emailed you a tracking link on the…”
Our classifier read this reply as a substantive response.
Overcharging
4 reports · 10% of complaintssteady“Therefore, my £28 T shirt became £43.90 in total”
The company replied on 2023-03-22: “Thanks for your orders. I can see you've ordered various size garments on this and previous orders. All sizing is clearly displayed on every product page. We'd love to offer free shipping but…”
Our classifier read this reply as a deflection.
“I was then asked to pay for a 2nd delivery as well.”
The company replied on 2022-08-22: “Hi Robert, thanks for your order and review, much appreciated. We always read all reviews to understand our customers experience and to see if we can implement any changes. I can see you've ordered…”
Our classifier read this reply as a deflection.
“paid nearly £10 for a £35 polo shirt”
The company replied on 2022-05-30: “2nd reply: Thanks for your feedback on our comments, as previously mentioned we appreciated all feedback. You are clearly not happy with having to pay return postage, we wouldn't want an unhappy…”
Our classifier read this reply as a deflection.
Support unhelpful
4 reports · 10% of complaintsrising since 2023-05“Terrible customer service - rude, unhelpful and dismissive.”
The company replied on 2025-02-14: “Disagree. You were way outside of our transparent returns policy and now clearly unhappy.”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Slow delivery, Slow respond to a email, Slow refund & still waiting.”
The company replied on 2024-04-23: “Order place on the Friday 22nd March and delivery by the 27th. We waited 5 days for you to reply to our returns email. Your refund was processed 2 days later.”
Our classifier read this reply as a deflection.
“I ordered a x large polo top and was sent a medium. No apology, no proper emails or info on how to return.”
The company replied on 2023-04-25: “Hello Tanya, looking into your comments I can see we emailed you on five occasions and we resolved any issues and shipped your order back to you free of charge.”
Our classifier read this reply as a deflection.
Compare Love Follow Conquer with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.