Porkbun: most-reported complaints
Automated analysis of 1,357 public Trustpilot reviews published 2026-06-10 to 2026-09-23. TrustScore 4.9 from 27,421 total reviews — see the Trustpilot page. Quick answer: is Porkbun legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report account and app problems, which accounted for 35% of the 72 complaints identified in the analysis period. Support issues were also frequent, with 21% of complaints citing unhelpful responses and 8% stating that support was unreachable. Additionally, 22% of complaints were categorized as other, often related to website design and navigation difficulties.
How to reach Porkbun
These are the contact details Porkbun publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 855-767-5286, email [email protected], address 21370 SW Langer Farms Parkway, Suite 142-429, Sherwood, 97140, US.
The company claimed its Trustpilot profile on 2018-08-03, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 4 of 27 in DNS Provider. We last checked this profile on 2026-09-23 and found 97 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.9 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (97%, 4.0d) · 2026-08-20 (97%, 4.0d) · 2026-08-24 (96%, 4.0d) · 2026-08-27 (99%, 4.0d) · 2026-09-01 (99%, 4.2d) · 2026-09-04 (100%, 4.2d) · 2026-09-07 (100%, 4.2d) · 2026-09-11 (99%, 4.2d) · 2026-09-14 (100%, 4.2d) · 2026-09-17 (100%, 4.2d) · 2026-09-20 (99%, 4.2d) · 2026-09-23 (99%, 4.1d).
Severity: 10% of this company’s 72 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In December 2024, 55% of 29 one-to-three-star reviews were 1★; in September 2026, 47% of 15.
Counted from December 2024 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.4 days between the experience and publishing their negative review (565 reviews record both dates).
Measured reply time: across 564 negative reviews that received a public reply, the median wait was 1.4 days — the company profile reports an average of 4 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 564 company replies to negative reviews analysed, 37% engaged with the specific problem and 25% were generic templates.
Review provenance: 1273 company-invited reviews in the recent window average 4.88★, while 28 organic (uninvited) reviews average 4.00★.
64% of its 1196 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 35% of this company’s complaints vs a 15% median across 112 ranked companies in its sector.
Review velocity: 7,648 of this company’s 27,421 Trustpilot reviews (28%) were written in the last 12 months.
What are the most common complaints about Porkbun?
Account/app problems
25 reports · 35% of complaintssteady“I am having an IMPOSSIBLE time simply trying to log in to my account.”
1 reader marked this review helpful on Trustpilot.
“I BOUGHT THIS CRAP AND I STILL DONT OWN MY NAME WTH”
The company replied on 2026-07-24: “I see the domain you purchased in your account, can you explain what issue you're having?”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Your link to View and Edit my new site cannot be reached.”
The company replied on 2026-08-26: “Hi there, I'm sorry to hear you've had trouble using our new Site Preview feature. I see you've started a thread with our support team and we replied asking for a screenshot of what you're seeing. If…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Other
16 reports · 22% of complaintsfalling“lots of hidden boxes to clear my domain - no instructions. terrible. wasted hours because porkbun is very poorly designed.”
The company replied on 2026-07-30: “Hello there! Thank you for the review. We were unable to figure out which account is associated with this review. I hear your feedback but I'm not sure what specifically was the hidden box you are…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“They are hosting spam and scam websites”
“The tutorials on both the sites are out of date.”
Support unhelpful
15 reports · 21% of complaintsrising since 2026-09“Their email support clearly doesn't actually read the problem and just gives canned answers.”
The company replied on 2026-07-23: “Hi there, I'm sorry you had a bad experience and that you can't rate us zero stars. Don't worry, we understand that this 1 star is actually zero and more importantly the entire management and…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“rather than expect him to speak to people with basic professionalism”
The company replied on 2026-08-25: “We do care deeply for our team, and Chris is one of the most dedicated and long-term members of a team full of them. We all make mistakes, it's human nature. We believe that we fully recover from…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Your link to View and Edit my new site cannot be reached.”
The company replied on 2026-08-26: “Hi there, I'm sorry to hear you've had trouble using our new Site Preview feature. I see you've started a thread with our support team and we replied asking for a screenshot of what you're seeing. If…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Support unreachable
6 reports · 8% of complaintssteady“Their email support clearly doesn't actually read the problem and just gives canned answers.”
The company replied on 2026-07-23: “Hi there, I'm sorry you had a bad experience and that you can't rate us zero stars. Don't worry, we understand that this 1 star is actually zero and more importantly the entire management and…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“They don’t respond to voicemails. They don’t respond to emails. They don’t respond to letters written to the CEO.”
The company replied on 2026-09-11: “Hi there, I'm sorry you didn't get the support you needed for your transfer. On my side, I can see your email reached us and we replied about four hours later, with a back and forth after that. On…”
Our classifier read this reply as a substantive response.
“Never heard anything back.”
The company replied on 2026-08-26: “Hello. I couldn't find a ticket based on the information in this review so I can't dig in and see what's going on. Our typical support response time is usually 3-4 hours so this isn't normal. Can you…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Misleading pricing
5 reports · 7% of complaintsrising since 2026-09“This is not made clear when you pay for a domain name.”
The company replied on 2026-09-21: “Hello. We don't up-charge customers and I'm not entirely sure what that means in this context, our email forwarding is free. Can you explain in more detail what you experienced?”
Our classifier read this reply as a deflection.
“At one point it was $2.50 a month for hosting but when I selected it , it opened a new page showing options for $12.50”
“they will show domain as premium/vip with ofcourse vip prices and yet you go to spaceship or onecom and looky looky all of the sudden same domain is only 2.99 not 2999”
The company replied on 2026-09-01: “Do you have an example? If you saw something like this it's a bug and unintentional.”
Our classifier read this reply as a deflection.
Billing errors
3 reports · 4% of complaintsrising since 2026-09“So they renewed it 2x. Not what I wanted! Their system doesn't work for billing.”
“I ended up purchasing two domains because checkout is confusing”
The company replied on 2026-08-24: “I appreciate you recognizing that Oregon is a great state. I'm sorry to hear that we did not live up to the lofty expectations of the beaver state. We and our customers have been largely successful…”
Our classifier read this reply as a deflection.
“Paypal charge failed twice while holding the amount of money. Had to pay with card and incur surcharges.”
The company replied on 2026-08-07: “Hi there, sorry for the hassle at checkout. When a PayPal payment doesn't go through, PayPal will sometimes still place a pending authorization on the account. That isn't money we've collected, and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.