Rydoo: most-reported complaints
Automated analysis of 19 public Trustpilot reviews published 2022-06-06 to 2026-08-07. TrustScore 3.4 from 20 total reviews — see the Trustpilot page. Quick answer: is Rydoo legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, with five out of seven complaints citing this issue. Support staff are also frequently described as unhelpful, appearing in four of the identified complaints. Additionally, two reviewers mentioned experiencing a faulty product.
How to reach Rydoo
These are the contact details Rydoo publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone 015 29 19 29, email [email protected], address Hendrik Consciencestraat 40/42, Mechelen, 2800, BE.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2021-09-24 and last replied to a negative review on 2026-08-07. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: RYDOO LTD (no. 09895771), active, incorporated 2015 (10.8 years); next accounts due 2026-09-30, last accounts filed 2025-09-29. 2 current officers (5 on record historically), 1 resignation in the last 24 months; 3 filings in the last 12 months (43 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.3★ on Google (29 reviews)
What their policy promises
refund window: 6 to 17 months
“the average payback rate for the most popular expense management tools is 6 to 17 months”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-07.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: support unreachable makes up 71% of this company’s complaints vs a 19% median across 80 ranked companies in its sector.
Review velocity: 4 of this company’s 20 Trustpilot reviews (20%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Rydoo?
Support unreachable
5 reports · 71% of complaints“refuses to accept a Teams meeting so I can show him the issue live.”
1 reader marked this review helpful on Trustpilot.
“no customer service,no phone call,double transactions”
1 reader marked this review helpful on Trustpilot.
“in the last four months we have contacted them multiple times and never got a an answer.”
The company replied on 2024-04-09: “Thank you for taking the time to give us your feedback on Rydoo's functionalities. We're sorry to hear they haven't met your expectations. We want to ensure your concerns are addressed promptly. Can…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
4 reports · 57% of complaints“refuses to accept a Teams meeting so I can show him the issue live.”
1 reader marked this review helpful on Trustpilot.
“no customer service,no phone call,double transactions”
1 reader marked this review helpful on Trustpilot.
“Was refused even a partial refund on cancelling my subscription”
1 reader marked this review helpful on Trustpilot.
Faulty product
2 reports · 29% of complaints“in the last four months we have contacted them multiple times and never got a an answer.”
The company replied on 2024-04-09: “Thank you for taking the time to give us your feedback on Rydoo's functionalities. We're sorry to hear they haven't met your expectations. We want to ensure your concerns are addressed promptly. Can…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Half of the steps in the setup guide were just wrong, basic funciontalities such as remember me are not working”
The company replied on 2026-08-07: “Hello Erik, Thank you for taking the time to share your feedback. We are sorry to hear that you have had a frustrating experience with Rydoo. We would definitely like to understand what happened and…”
Our classifier read this reply as a template response.
Compare Rydoo with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.