Irish Tourism : most-reported complaints
Automated analysis of 209 public Trustpilot reviews published 2015-08-12 to 2026-08-28. TrustScore 5 from 1,042 total reviews — see the Trustpilot page. Quick answer: is Irish Tourism legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, citing instances where they were charged double the agreed amount. They also frequently describe services as not matching their description, such as experiencing hot conditions due to broken air conditioning on a luxury coach. Additionally, some reviewers highlight billing errors and misleading pricing, noting that the final cost was far too expensive compared to expectations.
How to reach Irish Tourism
These are the contact details Irish Tourism publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 1877 298 7205, email [email protected], address River House, Killarney Road, Newcastle West, Co. Limerick, V42 AN22, IE.
The company claimed its Trustpilot profile on 2013-01-15 and uses Trustpilot’s paid features. Trustpilot ranks it 15 of 79 in Tour Operator. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.5★ on Google (15 reviews)
TrustScore over time
4.9 → 5.0 across 8 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Review provenance: 175 company-invited reviews in the recent window average 4.98★, while 31 organic (uninvited) reviews average 4.84★.
53% of its 203 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 50% of this company’s complaints vs a 31% median across 122 ranked companies in its sector.
Review velocity: 78 of this company’s 1,042 Trustpilot reviews (7%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Irish Tourism ?
Support unhelpful
4 reports · 50% of complaints“find double the agreed amount Euro 1,600 had been deduct from our bank account”
The company replied on 2024-05-06: “Hi Marie, I'm truly sorry to hear that you had a bad experience at Hotel Kilkenny recently. However, while I realise that your intentions were to rightly inform others of this negative experience,…”
Our classifier read this reply as a deflection.
“The one rather big mistake they made was not securing our last night's lodging.”
The company replied on 2019-10-18: “Hi Mary and thank you so much for taking the time to post your review. It was great to hear that you were very happy with both the lodging and your driver that your agent provided for your vacation.…”
Our classifier read this reply as a deflection.
“Tyres, wheels, keys & fuel are not covered.”
The company replied on 2019-07-29: “Thank you for taking the time to leave us a review Susan. I’m sorry that you are upset with Irish Tourism for the situation that you describe in your review, particularly since we had received an…”
Our classifier read this reply as a deflection.
Not as described
3 reports · 38% of complaints“Our luxury coach had no working air conditioning, and it was hot!”
“it was less information that I could find on many basic websites, the opening hours and cost were very outdated”
Billing errors
2 reports · 25% of complaints“find double the agreed amount Euro 1,600 had been deduct from our bank account”
The company replied on 2024-05-06: “Hi Marie, I'm truly sorry to hear that you had a bad experience at Hotel Kilkenny recently. However, while I realise that your intentions were to rightly inform others of this negative experience,…”
Our classifier read this reply as a deflection.
“They insist on keeping the deposit”
The company replied on 2020-04-22: “Hi Colleen, I was disappointed to see that you titled your review under the heading of 'Beware of this company'. While I will be responding to statements you have made in your review, I will also be…”
Our classifier read this reply as a deflection.
Misleading pricing
2 reports · 25% of complaints“Far too expensive”
“Tyres, wheels, keys & fuel are not covered.”
The company replied on 2019-07-29: “Thank you for taking the time to leave us a review Susan. I’m sorry that you are upset with Irish Tourism for the situation that you describe in your review, particularly since we had received an…”
Our classifier read this reply as a deflection.
Compare Irish Tourism with…
- Irish Tourism vs Expedia
- Irish Tourism vs Platypus Tours
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- Irish Tourism vs SA Expeditions
- Irish Tourism vs Adventure Life
- Irish Tourism vs The Wildland Trekking Company
- Irish Tourism vs Classic Journeys
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-06.