Igloo Surfaces: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2018-01-03 to 2026-08-24. TrustScore 3.1 from 172 total reviews — see the Trustpilot page. Quick answer: is Igloo Surfaces legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with delivery failures, faulty products, unhelpful support, and late deliveries. These four categories each accounted for 27% of the 11 complaints identified in the analysis. No specific trend could be established for these issues due to the limited number of reviews.
How to reach Igloo Surfaces
These are the contact details Igloo Surfaces publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone 01709 329 117, email [email protected], address UNit 2E, Coapit Road, Doncaster, DN12 4LH, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2017-08-03 and last replied to a negative review on 2026-08-25. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: IGLOO SURFACES LIMITED (no. 08100910), active, incorporated 2012 (14.3 years); next accounts due 2027-09-30, last accounts filed 2026-03-25, 1 registered charge. 2 current officers (3 on record historically); 6 filings in the last 12 months (56 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
In the accounts to 2025-12-31, audited by Royston Parkin Limited, the auditor reported a material uncertainty about the company’s ability to continue as a going concern: “The company's liabilities exceed its assets meaning the company is technically insolvent. These accounts have been prepared on the going concern basis, on the understanding that the directors and shareholders will continue to support the company to continue trading for the foreseeable future.”. This is a disclosure auditing standards require when such an uncertainty exists. It is a statement about the accounts, not a prediction that the company will fail, and many companies trade on normally after one. Filed at Companies House; reproduced as filed.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.3★ on Google (7 reviews)
13% of its 84 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 27% of this company’s complaints vs a 23% median across 91 ranked companies in its sector.
Review velocity: 3 of this company’s 172 Trustpilot reviews (2%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Igloo Surfaces?
Delivery failed
3 reports · 27% of complaints“I have still not received my order for the sample”
The company replied on 2026-08-25: “We’re sorry to hear that you didn’t receive your samples. Your sample request was placed on 17th August, and unfortunately, we weren’t aware that they hadn’t arrived. We would have been more than…”
Our classifier read this reply as a deflection.
“as soon as the couriers failed to deliver part of the order I have been spending days trying to get the rest of the order delivered”
The company replied on 2020-09-18: “We are very sorry that on this occasion, we wasn't able to send out the replacement soon enough for you , we have to wait a few days to see if they arrive first. We were always responsive to your…”
Our classifier read this reply as a substantive response.
“some of the panels was damaged at the ends”
The company replied on 2018-03-28: “Hi Michelle, We're really sorry to hear about the condition which your panels arrived in. We regret not hearing about this from yourself directly, as we would have spared no effort to resolve the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Faulty product
3 reports · 27% of complaints“the black panels in two of the bathrooms have started to flake off.”
The company replied on 2022-01-05: “Hello Mr Webb, we will ring you regarding this.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The tongue and groove sections on both panels were damaged.”
The company replied on 2021-03-21: “We are very sorry to hear that both panels were damaged, this could have happened in transit with the delivery, unfortunately this would have been out of our control. We would have replaced them for…”
Our classifier read this reply as a deflection.
“Customer services accepted this but refused to contribute to cost of returning fitter”
The company replied on 2018-04-03: “Apologies that you felt our service was below standard. We take the occasional complaint we receive very seriously and will always try to rectify the situation immediately, however unfortunately on…”
Our classifier read this reply as a deflection.
Support unhelpful
3 reports · 27% of complaints“I queried this in the chat box and after about 2 weeks haven't had an answer”
1 reader marked this review helpful on Trustpilot.
“as soon as the couriers failed to deliver part of the order I have been spending days trying to get the rest of the order delivered”
The company replied on 2020-09-18: “We are very sorry that on this occasion, we wasn't able to send out the replacement soon enough for you , we have to wait a few days to see if they arrive first. We were always responsive to your…”
Our classifier read this reply as a substantive response.
“Customer services accepted this but refused to contribute to cost of returning fitter”
The company replied on 2018-04-03: “Apologies that you felt our service was below standard. We take the occasional complaint we receive very seriously and will always try to rectify the situation immediately, however unfortunately on…”
Our classifier read this reply as a deflection.
Delivery late
3 reports · 27% of complaints“They will not tell us what is happening and do not return our calls.”
1 reader marked this review helpful on Trustpilot.
“did not contact me as promised regarding delivery day and time.”
The company replied on 2018-06-22: “Hello Wayne, We apologise for any miscommunication between our logistics department and yourself. We always endeavour to deliver items between 3 to 7 working days from the date on which the order was…”
Our classifier read this reply as a template response.
“Disappointingly, the initial delivery date was not within the time frame given on the website.”
The company replied on 2018-03-28: “Hi Lizzy, We're really pleased that you were happy with the quality of your order. We are sorry that we weren't able to honour your originally agreed delivery date on this occasion. Due to the freak…”
Our classifier read this reply as a substantive response.
Not as described
2 reports · 18% of complaints“I queried this in the chat box and after about 2 weeks haven't had an answer”
1 reader marked this review helpful on Trustpilot.
“The wall panels look grey next to the white walls and silicone and the "matching" trims look beige”
Support unreachable
2 reports · 18% of complaints“They will not tell us what is happening and do not return our calls.”
1 reader marked this review helpful on Trustpilot.
“The tongue and groove sections on both panels were damaged.”
The company replied on 2021-03-21: “We are very sorry to hear that both panels were damaged, this could have happened in transit with the delivery, unfortunately this would have been out of our control. We would have replaced them for…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.