Renogy: most-reported complaints
Automated analysis of 208 public Trustpilot reviews published 2025-10-10 to 2026-09-20. TrustScore 3.9 from 6,972 total reviews — see the Trustpilot page. Quick answer: is Renogy legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report unhelpful customer support, citing issues such as requests for tracking numbers the company already possesses. Faulty products are the second most common complaint, with customers describing solar panels that produce significantly less power than expected. Warranty disputes and delivery failures are also reported, including instances where items stopped working or gifts and inverters were not sent.
How to reach Renogy
These are the contact details Renogy publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, address East Philadelphia Street 2775, Ontario, 91761, US.
The company claimed its Trustpilot profile on 2020-12-16, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-23. Trustpilot ranks it 16 of 17 in Solar Energy Company. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 1★ on Google (0 reviews)
TrustScore over time
3.9 → 3.9 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (96%, 2.2d) · 2026-08-27 (98%, 2.6d) · 2026-09-02 (97%, 3.3d) · 2026-09-05 (95%, 3.3d) · 2026-09-08 (95%, 3.3d) · 2026-09-11 (94%, 3.3d) · 2026-09-17 (92%, 3.3d) · 2026-09-20 (91%, 3.3d) · 2026-09-24 (90%, 3.3d).
Severity: 43% of this company’s 60 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (61 reviews record both dates).
What their policy promises
cancellation method: within 4 hours
“If you've placed an order while you're logged in to our website, you can directly cancel the order from “Your Account > Order” within 4 hours after the order is placed.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-16.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +468/-322 lines; added: 590W N-Type Bifacial Solar Panel (2-Pack) | PowerStation 2000; removed: 590W N-Type Bifacial Solar Panel（2-Pack） | Pre-Sale 12V 200Ah LiFePO4 Battery w/ Low-Temperature Protection (snapshot)
- 2026-09-08: +75/-74 lines; added: Language | English; removed: o Hot | From $373.99 (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 54 negative reviews that received a public reply, the median wait was 2 days — the company profile reports an average of 3 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 54 company replies to negative reviews analysed, 69% engaged with the specific problem and 26% were generic templates.
Review provenance: 43 company-invited reviews in the recent window average 4.70★, while 162 organic (uninvited) reviews average 3.64★.
49% of its 144 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 60% of this company’s complaints vs a 29% median across 111 ranked companies in its sector.
Review velocity: 247 of this company’s 6,972 Trustpilot reviews (4%) were written in the last 12 months.
What are the most common complaints about Renogy?
Support unhelpful
36 reports · 60% of complaintssteady“They repeatedly ask for a return tracking number which I do not have and which they know already”
The company replied on 2026-07-27: “Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you've encountered throughout the return process. We understand how disappointing…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“they still have not sent my gifts or my inverter”
The company replied on 2025-11-01: “We sincerely apologize for the inconvenience and frustration this situation has caused. We completely understand your concern regarding the missing inverter and promotional gifts. Please rest assured…”
Our classifier read this reply as a substantive response.
It promised: refund.
2 readers marked this review helpful on Trustpilot.
“DC charger not working as it should”
The company replied on 2025-10-17: “Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and delay you’ve experienced. We understand your frustration and appreciate your patience as we work to…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
Faulty product
31 reports · 52% of complaintsfalling“I got 2 200w solar panels and I only get 8w out of each one they are faulty”
The company replied on 2025-10-27: “Hi, We’re sorry to hear about your experience and truly appreciate you bringing this to our attention. To help us investigate further, could you please provide your existing case number (if…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“My Renogy 100 watt system and battery I purchased from them just stopped working.”
The company replied on 2025-10-13: “Hi, We’re very sorry to hear about your experience and the frustration this situation has caused. That’s certainly not the kind of experience we want any of our customers to have. To help us…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“DC charger not working as it should”
The company replied on 2025-10-17: “Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and delay you’ve experienced. We understand your frustration and appreciate your patience as we work to…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
Warranty disputes
13 reports · 22% of complaintssteady“My Renogy 100 watt system and battery I purchased from them just stopped working.”
The company replied on 2025-10-13: “Hi, We’re very sorry to hear about your experience and the frustration this situation has caused. That’s certainly not the kind of experience we want any of our customers to have. To help us…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I have been made to send photos and upload videos to YouTube and then also to provide diagrams”
1 reader marked this review helpful on Trustpilot.
“I expected a straightforward warranty replacement. Instead, I was dragged through weeks of stonewalling”
The company replied on 2026-08-23: “Thank you for taking the time to provide such a detailed and candid update. We sincerely apologize for the frustration and delays you experienced throughout the warranty process. We understand how…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
1 reader marked this review helpful on Trustpilot.
Delivery failed
6 reports · 10% of complaintssteady“they still have not sent my gifts or my inverter”
The company replied on 2025-11-01: “We sincerely apologize for the inconvenience and frustration this situation has caused. We completely understand your concern regarding the missing inverter and promotional gifts. Please rest assured…”
Our classifier read this reply as a substantive response.
It promised: refund.
2 readers marked this review helpful on Trustpilot.
“The third item — the main reason for my order — never arrived at all.”
The company replied on 2026-02-20: “Thank you for sharing your feedback. We sincerely regret the confusion, delays, and frustration you experienced with your order. We understand how disappointing this must have been, especially when…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“cable and solar bracket arrived but no solar panel”
The company replied on 2026-07-18: “Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating it must have been to receive only part of your order while the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Delivery late
6 reports · 10% of complaintssteady“an absolute nightmare to deal with. they dismiss my address as a "PO box" to which they cannot deliver.”
The company replied on 2026-02-20: “Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you’ve experienced with delivery and how your address was handled. We understand how frustrating and confusing…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“I waitet more than 8 days and they still havent send it!”
The company replied on 2026-01-02: “Hello Ronnie, We sincerely apologize for the delay and understand how frustrating this experience has been. We regret that your order has not yet shipped after more than eight days. For immediate…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“STILL IN THE BOXES X 4 PANELS ON THE 22ND APRIL I ADVISED RENOGY I WANTED TO RETURN THEM. NOT ONCE BUT TWICE I WAS PROMISED THIS WOULD BE COLLECTED AND AFTER SEVENTEEN DAYS THEY STILL HAVEN'T BEEN COLLECTED!”
The company replied on 2026-05-11: “We sincerely apologize for the experience you have had and understand your frustration regarding the delayed collection and refund process. We have checked the case numbers you provided and can…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Refund refused
5 reports · 8% of complaintsrising since 2026-06“They repeatedly ask for a return tracking number which I do not have and which they know already”
The company replied on 2026-07-27: “Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you've encountered throughout the return process. We understand how disappointing…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“Yet Renogy still refuse to refund me nearly £300”
The company replied on 2026-08-02: “Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you have experienced. We completely understand how upsetting this situation must…”
Our classifier read this reply as a template response.
“applying a 10% “restocking fee.” This fee is not even stated on their website”
The company replied on 2026-02-20: “Thank you for sharing your concern. I understand your frustration regarding the restocking fee. Renogy follows established return and refund policies, which are designed to comply with applicable…”
Our classifier read this reply as a deflection.
Compare Renogy with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.