Beem: most-reported complaints
Automated analysis of 175 public Trustpilot reviews published 2026-06-10 to 2026-09-12. TrustScore 4.6 from 912 total reviews — see the Trustpilot page. Quick answer: is Beem legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report account and app problems, which accounted for 71% of the 24 complaints identified. Support unhelpfulness was the next most common issue, cited in 29% of complaints. Additionally, some reviewers reported billing errors and subscription traps, representing 21% and 8% of complaints respectively. No clear trend could be established for these issues due to a lack of sufficient review data.
How to reach Beem
These are the contact details Beem publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +1 (323) 641-4224, email [email protected], address 44 Montgomery St., San Francisco, CA, 94104, US.
Trustpilot has posted a consumer alert on this company’s profile. See the Trustpilot page for the current notice.
The company claimed its Trustpilot profile on 2023-10-03, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-15. Trustpilot ranks it 124 of 247 in Non-Bank Financial Service. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.6 → 4.6 across 11 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (94%, 17.7d) · 2026-08-24 (94%, 17.7d) · 2026-08-28 (92%, 17.7d) · 2026-08-31 (92%, 17.7d) · 2026-09-03 (94%, 9.3d) · 2026-09-06 (94%, 9.3d) · 2026-09-09 (94%, 9.3d) · 2026-09-12 (90%, 9.3d) · 2026-09-18 (94%, 9.0d) · 2026-09-24 (94%, 9.0d).
Severity: 21% of this company’s 24 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reply quality: of 24 company replies to negative reviews analysed, 21% engaged with the specific problem and 79% were generic templates.
63% of its 141 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 71% of this company’s complaints vs a 25% median across 100 ranked companies in its sector.
Review velocity: 868 of this company’s 912 Trustpilot reviews (95%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Beem?
Account/app problems
17 reports · 71% of complaints“sent me an email of past due subscriptions, but how is that possible when they claimed they “banned” my account?!”
The company replied on 2026-09-15: “Sorry to hear this, we would review what happened and clarify the account status and any charges. Please reach out to us at [email protected] so we can look into this for you.”
Our classifier read this reply as a template response.
“they charge you every month from a bank account that they claim you need to re attach”
The company replied on 2026-08-11: “We’re sorry that your experience did not meet the level of service we aim to provide. The concerns you’ve mentioned regarding the app, account information, charges, and cancellation process are…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Constantly unable to link bank account, they take money whenever they please.”
The company replied on 2026-07-06: “We appreciate your feedback and regret that your experience did not meet expectations. Bank linking issues can occur for various reasons, and we'd be happy to investigate. Please reach out to our…”
Our classifier read this reply as a template response.
Support unhelpful
7 reports · 29% of complaints“They will take the subscription fee from your card then take another 00.57 cents to verify.”
The company replied on 2026-08-31: “Thank you for sharing your feedback, and we're sorry to hear about your experience. We understand how frustrating it is to see charges on your card and then be told that the card could not be…”
Our classifier read this reply as a template response.
“they charge you every month from a bank account that they claim you need to re attach”
The company replied on 2026-08-11: “We’re sorry that your experience did not meet the level of service we aim to provide. The concerns you’ve mentioned regarding the app, account information, charges, and cancellation process are…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“App is super rocky, hard to log in.”
The company replied on 2026-09-03: “Hi there, we’re sorry to hear about the login issues you’ve experienced. We understand your concern about your Everdraft amount not increasing despite making your repayments on time. Everdraft limits…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Billing errors
5 reports · 21% of complaints“they’ll hit you with a “subscription dues” fee of hundreds of dollars leading up to the current day.”
The company replied on 2026-09-15: “We’re sorry to hear about your experience. The reviews posted here are genuine and reflect feedback shared by our customers. We’d also appreciate the opportunity to review your concerns about the…”
Our classifier read this reply as a template response.
“They will take the subscription fee from your card then take another 00.57 cents to verify.”
The company replied on 2026-08-31: “Thank you for sharing your feedback, and we're sorry to hear about your experience. We understand how frustrating it is to see charges on your card and then be told that the card could not be…”
Our classifier read this reply as a template response.
“they charge you every month from a bank account that they claim you need to re attach”
The company replied on 2026-08-11: “We’re sorry that your experience did not meet the level of service we aim to provide. The concerns you’ve mentioned regarding the app, account information, charges, and cancellation process are…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Subscription trap
2 reports · 8% of complaints“they’ll hit you with a “subscription dues” fee of hundreds of dollars leading up to the current day.”
The company replied on 2026-09-15: “We’re sorry to hear about your experience. The reviews posted here are genuine and reflect feedback shared by our customers. We’d also appreciate the opportunity to review your concerns about the…”
Our classifier read this reply as a template response.
“sent me an email of past due subscriptions, but how is that possible when they claimed they “banned” my account?!”
The company replied on 2026-09-15: “Sorry to hear this, we would review what happened and clarify the account status and any charges. Please reach out to us at [email protected] so we can look into this for you.”
Our classifier read this reply as a template response.
Other
2 reports · 8% of complaints“Its $10 at a time and you have to log in in triplicate and you have to pay a monthly fee to use it.”
The company replied on 2026-06-22: “We appreciate your honest review. While we're happy that Beem could help in a pinch, we understand your concerns about the login steps and monthly membership. Your feedback helps us identify areas…”
Our classifier read this reply as a template response.
“the features be delay at times which is super frustrating.”
The company replied on 2026-07-13: “We appreciate your honest review. Our goal is to provide a fast and seamless experience, and we're sorry we didn't meet your expectations this time. Your feedback is valuable as we continue improving…”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-12.