Fiat: most-reported complaints
Automated analysis of 102 public Trustpilot reviews published 2020-11-09 to 2026-09-25. TrustScore 1.3 from 595 total reviews — see the Trustpilot page. Quick answer: is Fiat legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that Fiat's support is unhelpful, with 57 out of 90 identified complaints citing this issue. Faulty products were the second most common concern, appearing in 50 of the complaints. Warranty disputes were reported in 11 cases, a trend that is currently rising. Additionally, 9 complaints mentioned late delivery.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
1.3 → 1.3 across 10 census measurements since 2026-08-26. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-26 (0%, 0.0d) · 2026-08-29 (0%, 0.0d) · 2026-09-01 (0%, 0.0d) · 2026-09-04 (0%, 0.0d) · 2026-09-07 (0%, 0.0d) · 2026-09-10 (0%, 0.0d) · 2026-09-13 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-23 (0%, 0.0d) · 2026-09-26 (0%, 0.0d).
Severity: 42% of this company’s 90 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (84 reviews record both dates).
Sector benchmark: support unhelpful makes up 63% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 150 of this company’s 595 Trustpilot reviews (25%) were written in the last 12 months.
What are the most common complaints about Fiat?
Support unhelpful
57 reports · 63% of complaintssteady“The minute you need a repair on your car you’re waiting wks if not months for the part.”
2 readers marked this review helpful on Trustpilot.
“The staff at the dealership where rude & uninterested”
2 readers marked this review helpful on Trustpilot.
“The throttle body failed last Summer after less than 20000 miles. I am still waiting for a part 9 months later”
1 reader marked this review helpful on Trustpilot.
Faulty product
50 reports · 56% of complaintssteady“The minute you need a repair on your car you’re waiting wks if not months for the part.”
2 readers marked this review helpful on Trustpilot.
“The throttle body failed last Summer after less than 20000 miles. I am still waiting for a part 9 months later”
1 reader marked this review helpful on Trustpilot.
“Fiat refused to help towards the cost of the repairs, which are currently over £4,000”
1 reader marked this review helpful on Trustpilot.
Warranty disputes
11 reports · 12% of complaintsrising since 2025-02“I was subsequently chased for payment for the hire.”
“Fiat UK response....we can do nothing without the diagnostic report....Try another dealer...here's the list.”
“I asked if Fiat would do the decent thing and extend the warranty for the equivalent period that we had been off the road. Their answer “no”.”
Delivery late
9 reports · 10% of complaintssteady“hybrid battery fails, misdiagnosed TWICE! Been without a car for 2 months.”
1 reader marked this review helpful on Trustpilot.
“We have waited 10 weeks already with an initial delivery date of late June. We are now informed middle of August!”
1 reader marked this review helpful on Trustpilot.
“It arrived October 2024 but was the incirrect part.”
Overcharging
7 reports · 8% of complaintsrising since 2025-02“Fiat refused to help towards the cost of the repairs, which are currently over £4,000”
1 reader marked this review helpful on Trustpilot.
“I was subsequently chased for payment for the hire.”
“final bill of £889.78! Absolutely stunned at this as the car is only worth £1500”
Other
6 reports · 7% of complaintsrising since 2025-02“it spends months at a time there with no courtesy vehicle”
“suddenly found when trying to book it in for a service that they no longer sell/service Fiat”
“The reason? The car is too old (above 10 years), and they won’t be able to find replacement parts.”
Compare Fiat with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-26.