Carcraft: most-reported complaints
Automated analysis of 242 public Trustpilot reviews published 2012-03-29 to 2025-05-23. TrustScore 1 from 1,063 total reviews — see the Trustpilot page. Quick answer: is Carcraft legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 71 complaints identified, a trend described as falling. Misleading pricing is the next most common issue, cited in 47 complaints and showing a rising trend. Faulty products and overcharging are also frequently mentioned, each accounting for 43 and 31 complaints respectively, with both trends remaining flat.
How to reach Carcraft
These are the contact details Carcraft publishes on its Trustpilot profile, as of our last check on 2026-09-27 — it publishes no phone number there, email [email protected].
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2014-09-05 and uses Trustpilot’s paid features. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: CARCRAFT LTD (no. 16972667), active, incorporated 2026 (0.6 years); next accounts due 2027-10-19. 1 current officer; 1 filings in the last 12 months (1 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 209 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “PPI and Carcraft/Finance/PPI”, “PPI Carcraft question.”, “HP Car Loan - CarCraft! Help Please!!”.
Elsewhere: 4.7★ on Google (3 reviews)
Severity: 34% of this company’s 167 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In July 2014, 10% of 10 one-to-three-star reviews were 1★; in March 2015, 57% of 14.
Counted from July 2014 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
What their policy promises
complaint process: as quickly as possible
“We are committed to resolving complaints as quickly as possible.”
complaint process: 72 hours (3 business days)
“We aim to acknowledge all matters referred to us within 72 hours (3 business days).”
complaint process: eight weeks
“We aim to resolve your complaint within eight weeks and send you a written or electronic communication of the resolution.”
complaint process: indication of expected Final Response
“We will also give you an indication of when we expect to be able to provide you with a Final Response”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-08-31.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 55 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of under a day.
Reply quality: of 55 company replies to negative reviews analysed, 27% engaged with the specific problem and 67% were generic templates.
25% of its 51 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 42% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 0 of this company’s 1,063 Trustpilot reviews (0%) were written in the last 12 months.
What are the most common complaints about Carcraft?
Support unhelpful
71 reports · 42% of complaintsfalling“they sold me a faulty car and couldn't have been less willing to help.”
4 readers marked this review helpful on Trustpilot.
“Carcraft have always been rude, all they want is there commission”
4 readers marked this review helpful on Trustpilot.
“Cars advertised on their website at cheap prices to entice you to visit the showroom, hassled into placing a holding deposit”
The company replied on 2015-03-18: “Sorry to hear this Hazel, I have passed your review on to the team to look into. Thanks Hazel, we cannot find a contact number to give you a call, can you please either email you details to…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Misleading pricing
47 reports · 28% of complaintsrising since 2016-09“only to find the exact vehicle with same registration advertised on Autotrader £700 less the next day”
3 readers marked this review helpful on Trustpilot.
“MOT expired two weeks after I had bought the car.”
The company replied on 2015-04-09: “Hi Clare, We're really to sorry hear this, our customer service team have tried to get in touch to discuss this further, please can you call them on 0800 923 9495 option 6. Thanks”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“Cars advertised on their website at cheap prices to entice you to visit the showroom, hassled into placing a holding deposit”
The company replied on 2015-03-18: “Sorry to hear this Hazel, I have passed your review on to the team to look into. Thanks Hazel, we cannot find a contact number to give you a call, can you please either email you details to…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Faulty product
43 reports · 26% of complaintssteady“ripped off with a broken down vehicle exchanged and they ended up charging me for it 7k neg equity”
7 readers marked this review helpful on Trustpilot.
“they sold me a faulty car and couldn't have been less willing to help.”
4 readers marked this review helpful on Trustpilot.
“They didn't settle the original car finance so ended up paying for 2 cars.”
3 readers marked this review helpful on Trustpilot.
Overcharging
31 reports · 19% of complaintssteady“ripped off with a broken down vehicle exchanged and they ended up charging me for it 7k neg equity”
7 readers marked this review helpful on Trustpilot.
“I am paying back £27,000 for a Peugeot 107 and still paying for a Vauxhall I sold back to them”
2 readers marked this review helpful on Trustpilot.
“price now is different over £11000”
2 readers marked this review helpful on Trustpilot.
Other
20 reports · 12% of complaintsfalling“giving me another customers details with bank details etc...”
The company replied on 2015-04-20: “Hi Sabrina, Would it be possible for you to give our customer services team a call on 0800 923 9495 option 6 so we can discuss this further, or email your contact details to…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“A business base on lies, please stay away”
1 reader marked this review helpful on Trustpilot.
“Pushy salesmen with alot of wit”
Support unreachable
14 reports · 8% of complaintsrising since 2016-09“only to find the exact vehicle with same registration advertised on Autotrader £700 less the next day”
3 readers marked this review helpful on Trustpilot.
“I’ve been on hold Sunday 9th December for over 30 mins clearly not enough staff,”
2 readers marked this review helpful on Trustpilot.
“if you phoned up about any complaints they would just put you on hold for ages and then pass the phone call to diffrent people”
1 reader marked this review helpful on Trustpilot.
Compare Carcraft with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.