Simple.biz: most-reported complaints
Automated analysis of 339 public Trustpilot reviews published 2025-10-07 to 2026-09-17. TrustScore 4.8 from 3,138 total reviews — see the Trustpilot page. Quick answer: is Simple.biz legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 39% of the 49 identified complaints, with this trend falling. Support-related problems are also frequent, with 24% of complaints citing unreachable support and 18% describing support as unhelpful, both showing a rising trend. Additionally, 22% of complaints involve overcharging, which is also trending upward. These figures are based on an analysis of 339 reviews.
The company claimed its Trustpilot profile on 2021-06-16, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-31. Trustpilot ranks it 9 of 27 in Website Designer. We last checked this profile on 2026-09-24 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.8 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (86%, 0.8d) · 2026-08-20 (86%, 0.8d) · 2026-08-24 (84%, 0.8d) · 2026-08-27 (86%, 0.8d) · 2026-08-30 (84%, 0.8d) · 2026-09-02 (88%, 0.9d) · 2026-09-08 (88%, 0.9d) · 2026-09-11 (88%, 0.9d) · 2026-09-15 (88%, 0.9d) · 2026-09-18 (88%, 0.9d) · 2026-09-21 (88%, 0.9d) · 2026-09-24 (88%, 0.9d).
Severity: 49% of this company’s 49 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.7 days between the experience and publishing their negative review (122 reviews record both dates).
What their policy promises
support availability: any time
“You can call your personal developer any time to talk about the changes you want on your site.”
support availability: text, chat, or call
“You can also text us instead, or chat with us directly on our website.”
support availability: email or edit ticket
“You can choose to email us changes at any point, or you can open an edit ticket yourself, straight from this page.”
support availability: no extra cost
“Requesting changes is easy, and it doesn’t cost extra.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 115 negative reviews that received a public reply, the median wait was 0.6 days — the company profile reports an average of under a day.
Reply quality: of 115 company replies to negative reviews analysed, 55% engaged with the specific problem and 14% were generic templates.
50% of its 288 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 39% of this company’s complaints vs a 22% median across 55 ranked companies in its sector.
Review velocity: 849 of this company’s 3,138 Trustpilot reviews (27%) were written in the last 12 months.
What are the most common complaints about Simple.biz?
Other
19 reports · 39% of complaintsfalling“We advise against engaging with any automated responses from this company.”
The company replied on 2026-02-16: “We apologize for any inconvenience. To have your number added to our Do-Not-Call Registry, please visit www.simple.biz, open the chat box in the bottom right corner, and provide your number. We’ll…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“blow up my business line 4x a day.”
The company replied on 2026-02-07: “Our apologies for the disturbance. To add your number to our DNC list, please go to www.simple.biz, open the chat box at the bottom right corner of the screen and leave your number there. We'll take…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“Scam type cold callers. They call my business multiple times a week”
The company replied on 2026-02-13: “We sincerely apologize for the frustration. To ensure your number is permanently removed from our outreach, please visit www.simple.biz and share the number in our chat box, located at the lower…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
Support unreachable
12 reports · 24% of complaintssteady“Anytime I answer the phone no one speaks.”
The company replied on 2026-02-12: “We are very sorry to hear about this experience. To ensure your number is permanently removed from our internal records, please visit our website at www.simple.biz and leave the phone number you'd…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“Non stop calls, sometimes 4 a day. We have a website. Stop calling.”
The company replied on 2026-02-05: “Thank you for bringing this to our attention. Please accept our sincerest apologies for the frequency of these calls. Please visit www.simple.biz and drop the phone number(s) into our chat box. We…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“They spoof phone numbers and I’d be surprised if even a single positive review were legitimate.”
The company replied on 2026-01-19: “We sincerely apologize for the inconvenience you've experienced. To ensure no further calls, we'd be happy to add your number to our "Do Not Call" list. Please reach out through the chat box at…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
Overcharging
11 reports · 22% of complaintsrising since 2026-06“When we asked for our money back, we were ignored, just as all our job orders were ignored too.”
The company replied on 2026-01-19: “We fall short in many ways. In this case, there is more to the story. Your previous web designer refused to release your domain, which he is legally required to do, but you directed your anger at us.…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“they double billed me another $446 2 times over 2 days and now they have stopped responding”
The company replied on 2025-12-17: “Your review is painful to read. If I read such a review about a company, I would not want to do business with them either, which was the point of leaving the review. In truth, we built you not one…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“Took my money (almost $3800) & gave me NOTHING in return.”
The company replied on 2025-10-17: “The tragedy of what has happened to this client’s site traffic owes to his decision to migrate his store from WooCommerce to Shopify, a decision we did not recommend, nor ever would. The first rule…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
Support unhelpful
9 reports · 18% of complaintsrising since 2026-06“When we asked for our money back, we were ignored, just as all our job orders were ignored too.”
The company replied on 2026-01-19: “We fall short in many ways. In this case, there is more to the story. Your previous web designer refused to release your domain, which he is legally required to do, but you directed your anger at us.…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“once I chose to leave they held the codes to my website hostage just would not release them.”
2 readers marked this review helpful on Trustpilot.
“trying to get my business once they got my money I didn’t even matter I’d call and always got an operator”
The company replied on 2026-01-14: “We will reach out immediately to see how we can help. We do not - and never have - outsourced anything, whether onshore or offshore. Our websites are 100% made in the USA.”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
Not as described
7 reports · 14% of complaintsrising since 2026-06“We requested a refund of a monthly fee were charged since the website was not approved to be put into production, but that was denied.”
The company replied on 2025-12-23: “LMD, we are saddened to hear about your experience. AI is used for tagging and SEO, not for primary content creation. Websites are tested on a live sample URL and moved to your legacy domain with…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“what I got was a generic template”
The company replied on 2026-06-23: “This is a painful review to read. Clearly we fell way short of your expectations. Almost all the details you list are false -- you paid almost nothing for the website and it was painstakingly built…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“the final product wasn’t even close to what was agreed upon.”
The company replied on 2026-04-07: “We are disheartened to read the review. While some of the review is inaccurate - we delivered the site the very day it was promised, and our communication with the client has been extensive - the…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Delivery failed
3 reports · 6% of complaintssteady“This company took my money and never performed the work.”
The company replied on 2025-12-29: “We do whatever is in our power to make our clients happy, and to make their businesses successful. We did an enormous amount of work building and optimizing the website you ordered, handling…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“You refused to release my domain name back to me for 60 days”
The company replied on 2026-04-03: “We are very sad to read your review, since we deeply care about all our clients and the quality of our work. We have built thousands of page-1 websites, and we truly believe no one does it better. To…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“They dont deliver”
The company replied on 2026-06-29: “We're sorry to hear that your experience did not meet your expectations. Our team made multiple attempts to continue the project by coordinating meetings around your availability, including…”
Our classifier read this reply as a substantive response.
Compare Simple.biz with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-18.