Peli UK: most-reported complaints
Automated analysis of 257 public Trustpilot reviews published 2017-12-04 to 2026-08-10. TrustScore 4.9 from 1,338 total reviews — see the Trustpilot page. Quick answer: is Peli UK legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery failures, which account for 27% of the 63 complaints identified across 257 reviews. Other frequent issues include products not matching their descriptions (21%), late deliveries (19%), and faulty items (18%). The trend for delivery failures and faulty products is rising, while complaints regarding inaccurate descriptions and late deliveries are falling.
How to reach Peli UK
These are the contact details Peli UK publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01457869999, email [email protected], address Peakdale Road, Glossop, SK13 2RB, US.
The company claimed its Trustpilot profile on 2020-11-17. Trustpilot ranks it 1 of 21 in Wholesaler. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.8★ on Google (0 reviews)
Severity: 5% of this company’s 63 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
delivery promise: next working day
“We offer next working day delivery for orders received before 3:00pm Monday to Friday.”
delivery promise: free
“delivery is free on all UK orders.”
delivery promise: up to 72 hours
“delivery to more remote areas such as Highlands and Islands may take up to 72 hours.”
delivery promise: 2 working days
“For large palletised deliveries. Due to their size, these deliveries will take 2 working days.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 66 negative reviews that received a public reply, the median wait was 1.3 days — the company profile reports an average of under a day. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 66 company replies to negative reviews analysed, 67% engaged with the specific problem and 18% were generic templates.
16% of its 181 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 27% of this company’s complaints vs a 23% median across 91 ranked companies in its sector.
Review velocity: 35 of this company’s 1,338 Trustpilot reviews (3%) were written in the last 12 months.
What are the most common complaints about Peli UK?
Delivery failed
17 reports · 27% of complaintsrising since 2020-12“Item arrived next day delivery. But was the wrong colour.”
The company replied on 2024-11-25: “Hi Eliza, We've checked our system and found no order placed by yourself recently. It's likely you've ordered from another Peli distributor and not Peli Products UK. We have requested further…”
Our classifier read this reply as a deflection.
“I order one case and the wrong case was sent out.”
The company replied on 2023-03-15: “Sorry to hear about mix up Rodwell! Glad to hear the team was able to resolve quickly.”
Our classifier read this reply as a template response.
“I have not got what i bought yet!”
The company replied on 2022-07-25: “Apologies to hear about the issues you've had Ross! I've been made aware that a member of the team has contacted you via email to resolve this and provide proof of delivery. We have also been in…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Not as described
13 reports · 21% of complaintsfalling“instructions don’t explain properly”
The company replied on 2021-01-22: “Sorry to hear about your issues with the lid organiser instructions Christopher. I've been ensured that my colleague is helping you resolve the issues you've had. Please don't hesitate to contact us…”
Our classifier read this reply as a template response.
“it only came with screws as an option to fix it to the lid instead of how it was Advertised”
The company replied on 2020-05-11: “Thanks for taking the time to leave feedback. We have recently updated our product information on the lid organisers to clearly define how they can be attached to the case. I'm sorry if this caused…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“advertised as ‘watertight’, but I can confirm that the case is definitely not watertight”
The company replied on 2020-01-07: “Hi Josh, thanks for taking the time to leave a review. Although the case is IP67 rated, the flexibility of the shell allows for a slight compression and therefore air to flow in and out. A case…”
Our classifier read this reply as a substantive response.
Delivery late
12 reports · 19% of complaintsfalling“parcel had not been sent”
The company replied on 2019-10-09: “Hi Amy, thank you for your feedback. I have spoken with Gail in our Customer Services department to try and understand what happened. It seems that unfortunately whilst your order was placed in the…”
Our classifier read this reply as a substantive response.
“Friday passed and still no replacements.”
The company replied on 2018-02-14: “Hi Antony, Thank you for leaving feedback. I understand you’ve been speaking with our Customer Services department about this issue for some time. Apologies for only just getting back to you on here,…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“I have not received any tracking or any shipping information as to when this item will arrive”
The company replied on 2022-11-09: “Hi Jay, Sorry to hear you're unhappy with your order. We've had a look into it and the order was placed on the 29th (a Saturday) so was processed the next working day on the 31st and is due to arrive…”
Our classifier read this reply as a substantive response.
Faulty product
11 reports · 18% of complaintsrising since 2020-12“after one night in the pickup at -5 i lost all my data”
The company replied on 2021-02-10: “Sorry to hear about laptop losing its data, Kevin. We can't imagine how frustrating that must be. Peli cases are designed to still function in extreme temperatures (down to -40 degrees C), meaning…”
Our classifier read this reply as a deflection.
“Recently purchased a Pelican 1910 torch and it doesn’t work already”
The company replied on 2024-10-30: “Hi Yvonne, It appears this review has been left on the wrong page. We are Peli Products (UK), Peli Products is the trading name in Europe of Pelican Products Inc of Torrance, California. We've…”
Our classifier read this reply as a deflection.
“Missing parts..the divider set was missing a dividers. I wrote to Peli and they have not replied.”
The company replied on 2021-10-07: “Sorry about the confusion Mark, I have been made aware that you now managed to find the correct email to contact our team to resolve the issues with your divider set. Please let me know if we can…”
Our classifier read this reply as a template response.
Support unreachable
8 reports · 13% of complaintsfalling“Missing parts..the divider set was missing a dividers. I wrote to Peli and they have not replied.”
The company replied on 2021-10-07: “Sorry about the confusion Mark, I have been made aware that you now managed to find the correct email to contact our team to resolve the issues with your divider set. Please let me know if we can…”
Our classifier read this reply as a template response.
“multiple emails have been sent requesting an exchange but no one has gotten back to us.”
The company replied on 2020-11-30: “Thank you Tracey for your feedback. Sorry for the issues you've had with contacting us. We've had a look into it and can see a member of our team was in contact with you last night to help resolve…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I ordered a laptop case 3 weeks ago, which turned up without the shoulder strap In the package.”
The company replied on 2020-01-06: “Hi there. I'm very sorry to hear about this. We have been understaffed over the Christmas period and unfortunately your email must have slipped through the net. Apologies again. We will get the strap…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Support unhelpful
5 reports · 8% of complaintsfalling“Unable to get a proper response from customer service and very difficult to make a return.”
The company replied on 2018-12-11: “Hi Vicky, thank you for the feedback. I have looked into this - our Customer Services Supervisor, Gail, has replied to all emails she has received from you and we have sent out 2 stamped and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“parcel had not been sent”
The company replied on 2019-10-09: “Hi Amy, thank you for your feedback. I have spoken with Gail in our Customer Services department to try and understand what happened. It seems that unfortunately whilst your order was placed in the…”
Our classifier read this reply as a substantive response.
“Friday passed and still no replacements.”
The company replied on 2018-02-14: “Hi Antony, Thank you for leaving feedback. I understand you’ve been speaking with our Customer Services department about this issue for some time. Apologies for only just getting back to you on here,…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.