Plus500: most-reported complaints
Automated analysis of 675 public Trustpilot reviews published 2018-05-21 to 2026-09-28. TrustScore 4.2 from 19,974 total reviews — see the Trustpilot page. Quick answer: is Plus500 legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues related to account and app problems, which account for 37% of the 420 complaints identified in the 675 reviews analyzed. Other frequently cited concerns include general complaints (20%), overcharging (12%), and billing errors (10%). The trend for account and app problems is rising, while reports of other issues and overcharging are falling. Billing errors are also showing a rising trend.
The company claimed its Trustpilot profile on 2021-05-03, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-23. We last checked this profile on 2026-09-28 and found 575 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 30% of this company’s 420 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In February 2026, 58% of 36 one-to-three-star reviews were 1★; in September 2026, 70% of 23.
Counted from February 2026 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (504 reviews record both dates).
Measured reply time: across 568 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of 2 days.
Reply quality: of 568 company replies to negative reviews analysed, 36% engaged with the specific problem and 48% were generic templates.
80% of its 69 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 37% of this company’s complaints vs a 12% median across 69 ranked companies in its sector.
Review velocity: 3,157 of this company’s 19,974 Trustpilot reviews (16%) were written in the last 12 months.
What are the most common complaints about Plus500?
Account/app problems
154 reports · 37% of complaintsrising since 2024-09“account being closed for no reason!!”
The company replied on 2025-03-25: “We appreciate your feedback and are glad to hear that you find the app easy to use. We understand how important a smooth withdrawal process is and regret any inconvenience you’ve experienced. Account…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“I couldn't click on the 'close-button'of a trade as it was grey and not clickable.”
The company replied on 2024-05-29: “We are sorry to see your review! Under certain circumstances, options may not be available for trading. Such conditions are considered market-specific but are more or less temporary in nature. You…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“WARNING they will hold your funds if you are trying to withdraw and continually give excuses why they can't deposit your money into your account.”
The company replied on 2026-08-18: “Claims that we intentionally withhold funds are false, and we want to address this directly. As a regulated FTSE 250 company, Plus500 strictly adheres to international financial standards. Payouts…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Other
86 reports · 20% of complaintsfalling“they immediately take your money by making stock drop in price straight away”
The company replied on 2023-10-26: “We are sorry to see your review. We have no influence on the market rates, we reflect them as they are. Plus500 is regulated by multiple agencies including, the Financial Conduct Authority, the…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“Too slow to withdraw money After approved Still Need to take 4-8days ?”
The company replied on 2024-05-08: “Hi, thank you for your feedback. Our processing time is within 1-3 business days however from what I can see your last withdrawal requests were processed in a few working hours. Once your withdrawal…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
“My account transfer took long long time and after three or more days still asking again for approval???”
The company replied on 2024-03-29: “We are sorry to hear that! We've contacted you via email and we've provided you with a detailed explanation in regards to your withdrawal request. Thank you very much for your understanding!”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
Overcharging
50 reports · 12% of complaintsfalling“you can expect to be charged over £1 a day so ~£365 a year.”
4 readers marked this review helpful on Trustpilot.
“it wouldn’t let me and it only allowed me to close it when it went up”
The company replied on 2020-04-22: “Hello, We would like to thank you for taking the time to submit this comment and would like to kindly inform you that our customers are our highest priority and your feedback is extremely valued. We…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“due to an error on their platform”
The company replied on 2020-04-08: “Hello, We would like to thank you for taking the time to submit this comment and would like to kindly inform you that our customers are our highest priority and your feedback is extremely valued. We…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
Billing errors
40 reports · 10% of complaintsrising since 2024-09“they cancel your withdrawal and you speak to someone at customer service”
The company replied on 2026-04-03: “Thank you for your comment. We’re sorry to hear about your experience and understand your concerns. Please note that deposits and withdrawals are subject to processing and verification procedures,…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“they are now refusing to withdraw my money”
The company replied on 2026-06-02: “We’re sorry to hear about your experience with the withdrawal process at Plus500. Please note that, in some cases, additional documentation may be required as part of our verification and regulatory…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“withdrawals are delayed without valid justification”
The company replied on 2026-01-22: “Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must be. Account verification, security reviews, and withdrawals are…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
38 reports · 9% of complaintssteady“they have regularly quoted share prices below REAL market prices and have screen grabs available to share with anyone.”
The company replied on 2024-05-08: “We are sorry to see your review. Our rates are live. You are welcome to contact us through our official contact form at: plus500.com/Help/ContactUs if you need more details.”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“account being closed for no reason!!”
The company replied on 2025-03-25: “We appreciate your feedback and are glad to hear that you find the app easy to use. We understand how important a smooth withdrawal process is and regret any inconvenience you’ve experienced. Account…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“WARNING they will hold your funds if you are trying to withdraw and continually give excuses why they can't deposit your money into your account.”
The company replied on 2026-08-18: “Claims that we intentionally withhold funds are false, and we want to address this directly. As a regulated FTSE 250 company, Plus500 strictly adheres to international financial standards. Payouts…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Refunds delayed
36 reports · 9% of complaintssteady“After more than 3 weeks of delays and endless excuses, my account is still restricted. I cannot withdraw my remaining $55,000.”
The company replied on 2026-03-25: “Thank you for your comment. We’re sorry to hear about your experience and understand your concerns. In some cases, reviews may take longer depending on the details involved. We want to clarify that…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“More than two full weeks later, it is still stuck as “Pending Withdrawal” with zero movement.”
The company replied on 2026-03-16: “Thank you for your comment. Please note that withdrawal requests may require additional verification in line with regulatory and compliance requirements, which can include providing supporting…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Contacting support and their “Premium” account support since 4th of March and same statement being repeated “will check with the team and get back to you””
The company replied on 2026-03-13: “Thank you for your comment. Plus500 is a regulated company and we take such concerns seriously. Withdrawal requests may sometimes require additional processing or verification. Please contact our…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-28.