Live Oak Bank: most-reported complaints
Automated analysis of 448 public Trustpilot reviews published 2022-11-15 to 2026-09-17. TrustScore 4.6 from 2,022 total reviews — see the Trustpilot page. Quick answer: is Live Oak Bank legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report account and app problems, which accounted for 38% of the 223 complaints identified across 448 reviews. Support issues were the next most frequent concern, with 29% of complaints citing unhelpful assistance and 9% noting that support was unreachable. Other miscellaneous issues made up the remaining 17% of reported complaints. While complaints about unhelpful support are trending downward, reports of unreachable support are rising, whereas account problems and other issues remain flat.
How to reach Live Oak Bank
These are the contact details Live Oak Bank publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 866.518.0286, email [email protected], address 1741 Tiburon Drive, Wilmington, 28403, US.
The company claimed its Trustpilot profile on 2025-03-21, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-18. Trustpilot ranks it 9 of 26 in Bank. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 3.3★ on Google (155 reviews) — a 1.3-star gap between its Trustpilot and Google scores.
TrustScore over time
4.6 → 4.6 across 11 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (96%, 1.6d) · 2026-08-24 (96%, 1.6d) · 2026-08-30 (96%, 1.6d) · 2026-09-02 (94%, 1.2d) · 2026-09-08 (92%, 1.2d) · 2026-09-12 (95%, 1.3d) · 2026-09-15 (95%, 1.3d) · 2026-09-18 (92%, 1.3d) · 2026-09-21 (95%, 1.3d) · 2026-09-24 (95%, 1.3d).
Severity: 21% of this company’s 223 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In September 2023, 47% of 19 one-to-three-star reviews were 1★; in November 2025, 20% of 10.
Counted from September 2023 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 7.7 days between the experience and publishing their negative review (249 reviews record both dates).
Measured reply time: across 245 negative reviews that received a public reply, the median wait was 2.5 days — the company profile reports an average of 1 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 245 company replies to negative reviews analysed, 4% engaged with the specific problem and 91% were generic templates.
Review provenance: 211 company-invited reviews in the recent window average 4.58★, while 26 organic (uninvited) reviews average 3.92★.
57% of its 190 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 38% of this company’s complaints vs a 25% median across 100 ranked companies in its sector.
Review velocity: 580 of this company’s 2,022 Trustpilot reviews (29%) were written in the last 12 months.
What are the most common complaints about Live Oak Bank?
Account/app problems
84 reports · 38% of complaintssteady“Live Oak bank firmly said NO. They insisted on holding on to my funds for Sixty as in 60 days”
2 readers marked this review helpful on Trustpilot.
“It's been nearly 3 weeks, and I still can't use my new business checking account.”
The company replied on 2026-06-18: “Eric, thank you for sharing your feedback. A member of our team will be in touch shortly to assist. We look forward to connecting with you”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I was unable to log in to my account. I found out they decided not to move forward with the account”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
65 reports · 29% of complaintsfalling“the check they cut and sent to me never arrived”
The company replied on 2026-04-02: “We're sorry your experience did not meet expectations. This feedback has been passed along to the team.”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“removed my husband's name from both of our joint accounts. In over 50 years of banking, we have never had such a horrendous mess”
The company replied on 2022-12-15: “Thank you for reaching out to us. We would like to know more and invite you to get in touch with us at [email protected].”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“the bank's staff is completely ignorant of basic banking”
1 reader marked this review helpful on Trustpilot.
Other
38 reports · 17% of complaintssteady“the fact that two (2) transactions have to be scheduled to perform one (1) client task of getting funds into an external account is unacceptable for me”
The company replied on 2024-12-10: “JP, we’re sorry to hear that you did not have a good experience. We invite you to reach out to us at [email protected] so we can learn more on how we can improve.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Moving money between Live Oak Bank and my accounts in other banks is painful.”
The company replied on 2024-05-07: “Thanks for sharing your experience with us! Your feedback will be shared with our team.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Quicken, however, repeatedly fails and that is annoying.”
The company replied on 2023-11-15: “Thanks for sharing your experience with us. Your feedback will be shared with our team.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unreachable
20 reports · 9% of complaintsrising since 2025-08“Live Oak bank firmly said NO. They insisted on holding on to my funds for Sixty as in 60 days”
2 readers marked this review helpful on Trustpilot.
“It's been nearly 3 weeks, and I still can't use my new business checking account.”
The company replied on 2026-06-18: “Eric, thank you for sharing your feedback. A member of our team will be in touch shortly to assist. We look forward to connecting with you”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I was unable to log in to my account. I found out they decided not to move forward with the account”
1 reader marked this review helpful on Trustpilot.
Billing errors
19 reports · 8% of complaintsrising since 2025-08“you used my SS number instead of the corporate lD”
The company replied on 2023-09-11: “Anthony, thank you for sharing your experience with us. SS numbers are required to open business accounts because we must verify the individual that is operating the business account. We aim to…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“they still haven’t transferred back my 20k after closing my account.”
The company replied on 2025-06-03: “Joshua, thank you for contacting us. Your feedback will be shared with our team.”
Our classifier read this reply as a template response.
“Our funds were not directed to the correct accounts”
The company replied on 2025-02-26: “Rachel, we’re sorry you did not have a good experience. We invite you to reach out to us at [email protected] so we can learn more on how we can improve.”
Our classifier read this reply as a template response.
Overcharging
16 reports · 7% of complaintssteady“When my CD matured it was set to auto roll-over. Sadly, I missed the 10 day grace period to remove it from the auto-renew.”
The company replied on 2024-02-02: “Tim, we’re sorry you did not have a good experience. We invite you to reach out to us at [email protected] so we can resolve this issue.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“they steal the money!”
The company replied on 2026-07-16: “Eric, we are sorry your experience did not meet expectations. Your feedback has been shared with the team.”
Our classifier read this reply as a template response.
“they took all the profit from the sale and we were homeless for a period of time”
The company replied on 2025-09-05: “Thank you for sharing your experience with us. Your feedback will be shared with our team.”
Our classifier read this reply as a template response.
Compare Live Oak Bank with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-18.