Companies with the most “faulty product” complaints
What this means and where to escalate →
Product defective, broken on arrival, or failed early. Ranked by reports found in the public Trustpilot reviews we analysed; counts depend on how many reviews of each company are in the census so far.
| Company | TrustScore | Faulty product reports | Share of its complaints |
|---|---|---|---|
| Jiffy | 4.2 | 389 | 41% |
| TeePublic | 4.4 | 342 | 27% |
| StockX | 4.2 | 282 | 20% |
| Wild | 4.5 | 261 | 44% |
| Vonhaus | 4.2 | 236 | 42% |
| CJS CD Keys | 3.9 | 231 | 37% |
| AliExpress | 1.9 | 229 | 21% |
| OnBuy.com | 4.4 | 227 | 24% |
| Hive | 4.1 | 219 | 35% |
| Halara | 4 | 218 | 13% |
| Spitfire Audio | 4.2 | 207 | 41% |
| Tower | 4.6 | 188 | 58% |
| Protein Works | 4.7 | 186 | 31% |
| Wayfair UK | 3.9 | 174 | 24% |
| World of Books | 4.6 | 168 | 20% |
| Fohen | 4 | 166 | 52% |
| Mr Memory | 4.9 | 159 | 33% |
| Mobile Reborn | 4 | 151 | 60% |
| BOXT | 4.7 | 137 | 19% |
| Shop LC | 4.3 | 136 | 22% |
| Joseph Joseph | 4 | 136 | 32% |
| QVC UK | 4.4 | 134 | 15% |
| Apple | 1.7 | 131 | 33% |
| Footasylum | 4.4 | 130 | 13% |
| Next | 4.3 | 125 | 12% |
| Appliances Direct | 4.3 | 125 | 29% |
| Cotton Traders | 4.4 | 125 | 14% |
| Levity | 4.1 | 116 | 33% |
| John Lewis | 3.9 | 113 | 15% |
| KEH Camera | 4.6 | 110 | 32% |
| Hydrow | 4.2 | 107 | 25% |
| Uttings | 4.9 | 105 | 20% |
| Ship Sticks | 4.7 | 90 | 15% |
| www.PromoDirect.com | 4.9 | 87 | 35% |
| Villa Plus | 4.3 | 86 | 21% |
| Disturbia | 4.4 | 83 | 26% |
| IObit | 4.6 | 81 | 28% |
| Phox Water | 4.7 | 76 | 42% |
| SumUp | 4.2 | 75 | 10% |
| Emma Sleep UK | 3.2 | 73 | 37% |
| A1 Tech Deals | 4.7 | 73 | 20% |
| Hill | 4.9 | 69 | 57% |
| HomeServe UK | 4.6 | 68 | 8% |
| Welly Warehouse | 4.9 | 67 | 24% |
| END. | 4.3 | 66 | 11% |
| Homeshield Scotland Ltd | 4.8 | 62 | 33% |
| iRobot | 1.9 | 62 | 77% |
| Marks Electrical | 4.8 | 59 | 30% |
| Jellycat | 4.4 | 59 | 18% |
| Simba Sleep | 4.3 | 57 | 38% |