Mango Tours: most-reported complaints
Automated analysis of 598 public Trustpilot reviews published 2018-12-01 to 2026-08-27. TrustScore 4.9 from 14,797 total reviews — see the Trustpilot page. Quick answer: is Mango Tours legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 109 reports accounting for 33% of identified complaints. The next most common issue is support being unreachable, cited in 75 reports (23% of complaints). Additionally, 55 reviewers (17%) mention overcharging, while 45 reviewers (14%) cite misleading pricing, a trend that is currently rising.
How to reach Mango Tours
These are the contact details Mango Tours publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone (866) 262 6452, email [email protected], address 2185 N California Blvd, Walnut Creek, 94596, US.
The company claimed its Trustpilot profile on 2018-03-30, uses Trustpilot’s paid features, and last replied to a negative review on 2026-05-01. Trustpilot ranks it 2 of 49 in Flights Search Site. We last checked this profile on 2026-09-23 and found 14 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.1d) · 2026-08-24 (100%, 0.1d) · 2026-08-27 (100%, 0.1d) · 2026-09-01 (100%, 0.1d) · 2026-09-04 (100%, 0.1d) · 2026-09-07 (100%, 0.1d) · 2026-09-11 (100%, 0.1d) · 2026-09-14 (100%, 0.1d) · 2026-09-17 (100%, 0.1d) · 2026-09-20 (100%, 0.1d) · 2026-09-23 (100%, 0.1d).
Severity: 23% of this company’s 329 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In February 2022, 65% of 26 one-to-three-star reviews were 1★; in June 2023, 67% of 15.
Counted from February 2022 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 2.2 days between the experience and publishing their negative review (151 reviews record both dates).
Measured reply time: across 329 negative reviews that received a public reply, the median wait was 0.9 days — the company profile reports an average of under a day.
Reply quality: of 329 company replies to negative reviews analysed, 11% engaged with the specific problem and 87% were generic templates.
Review provenance: 344 company-invited reviews in the recent window average 4.99★, while 33 organic (uninvited) reviews average 5.00★.
56% of its 379 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 33% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 2,004 of this company’s 14,797 Trustpilot reviews (14%) were written in the last 12 months.
What are the most common complaints about Mango Tours?
Support unhelpful
109 reports · 33% of complaintssteady“And now you give me this news that my ticket is cancelled!!???”
The company replied on 2023-06-08: “Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Then no one answered my inquiries.”
The company replied on 2022-03-04: “Dear Customer, Thank you for letting us know know about this. Your feedback helps us get better. Through this we want to know more what happened with your transaction with us can you tell us more by…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“YOUR AGENT STILL SAID YOUR COMPANY WILL NOT REFUND OR IF WE CHANGE SCHEDULE IT WOULD COST $178.00 x 3”
The company replied on 2020-05-30: “Dear Customer. We are sorry to hear this. The situation is unprecedented and we are doing our best and maximizing our resources to help our customers. With regards to this, we would like to know the…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unreachable
75 reports · 23% of complaintssteady“no body call back, no answer at all”
The company replied on 2023-06-15: “Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“you really lost your money!!!”
The company replied on 2023-05-30: “Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Then no one answered my inquiries.”
The company replied on 2022-03-04: “Dear Customer, Thank you for letting us know know about this. Your feedback helps us get better. Through this we want to know more what happened with your transaction with us can you tell us more by…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Overcharging
55 reports · 17% of complaintssteady“you really lost your money!!!”
The company replied on 2023-05-30: “Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“In the end i am getting 1/4 of my money. They took almost all of my money.”
The company replied on 2022-02-03: “Thank you for bringing this to our attention. We’re sorry you had a bad experience. We are looking into this issue and hope to resolve it promptly and accurately.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I purchased ticket and have been requesting refund since February and no action has been done.”
The company replied on 2020-07-11: “Dear Customer, Thank you for your feedback. We are sorry if we are unable to meet your current travel needs.We want to know more the details of your transaction with us so we can investigate what…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Misleading pricing
45 reports · 14% of complaintsrising since 2023-07“We got fake booking reference”
The company replied on 2023-06-29: “Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Then no one answered my inquiries.”
The company replied on 2022-03-04: “Dear Customer, Thank you for letting us know know about this. Your feedback helps us get better. Through this we want to know more what happened with your transaction with us can you tell us more by…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Looking at the booking sites I found cheaper flights but it’s too late now.”
The company replied on 2024-12-27: “Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Other
38 reports · 12% of complaintssteady“The whole experience with the airline i. Which Mangotours booked me was a nightmare!”
The company replied on 2024-07-28: “Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.”
Our classifier read this reply as a template response.
“They canceled my emergency flight.”
The company replied on 2022-04-28: “Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.”
Our classifier read this reply as a template response.
“You guys screwed up my loan!”
The company replied on 2022-04-04: “Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.”
Our classifier read this reply as a template response.
Refunds delayed
28 reports · 8% of complaintsfalling“no body call back, no answer at all”
The company replied on 2023-06-15: “Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“it has been almost a year we have not received that refund”
The company replied on 2021-01-16: “Dear Customer, First of all, we would like to apologize about what happened and thank you for sharing your feedback to us. With regards to this, we would like to know the details of your transaction…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I purchased ticket and have been requesting refund since February and no action has been done.”
The company replied on 2020-07-11: “Dear Customer, Thank you for your feedback. We are sorry if we are unable to meet your current travel needs.We want to know more the details of your transaction with us so we can investigate what…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Compare Mango Tours with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-31.