Homey: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2023-12-28 to 2026-09-18. TrustScore 4.1 from 381 total reviews — see the Trustpilot page. Quick answer: is Homey legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, accounting for 46% of the 13 complaints identified. Support-related problems were also common, with 38% of complaints citing unreachable support and 23% describing support as unhelpful. No specific trends could be established for these issues due to a lack of sufficient review data.
How to reach Homey
These are the contact details Homey publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, email [email protected], address Oude Markt 9 B, Enschede, 7511 GA, NL.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2019-07-24 and last replied to a negative review on 2026-07-06. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
36% of its 81 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 46% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 68 of this company’s 381 Trustpilot reviews (18%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Homey?
Faulty product
6 reports · 46% of complaints“It keeps disconnecting from WiFi”
The company replied on 2026-07-06: “Hi Håvard, sorry you had a bad experience with Homey. We're happy to help if you contact the support team at https://homey.app/support I see you've contacted us before, but never about your Ikea…”
Our classifier read this reply as a template response.
“It's an overpriced system that misleads users with false promises”
The company replied on 2026-02-05: “Hi Ivan, Thank you for taking the time to share your experience. We understand your frustration when devices you expect to work are not yet supported, and we appreciate the direct feedback. Device…”
Our classifier read this reply as a substantive response.
“I've been using the Homey Pro for at least a year now and I've had many complications.”
The company replied on 2025-07-25: “Hi Oscar, We're sorry to hear that your experience hasn’t fully lived up to expectations. We'd really like the opportunity to turn that around. Please don’t hesitate to reach out to our support team…”
Our classifier read this reply as a template response.
Support unreachable
5 reports · 38% of complaints“Our appointment, scheduled by Homey, was missed”
“Homey Pro 2023 does not work with my Matter over wifi devices”
The company replied on 2024-10-21: “Hi Georg, Obviously it's very frustrated if Homey Pro does not work correctly with your Matter devices and it feels like you're not helped! I can't see into your exact situation here on Trustpilot of…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unhelpful
3 reports · 23% of complaints“lead me unable to log into my own profile”
The company replied on 2025-02-26: “Hi Jack, Thanks for sharing your feedback, and we’re really sorry to hear about the issues you’ve had with the Homey app. We understand how frustrating it can be when things don’t work as expected…”
Our classifier read this reply as a template response.
“Awfull after sale service”
The company replied on 2025-10-13: “Hi Paolo, Thanks for your feedback! It sounds like there might be a bit of confusion. All premium features, including Advanced Flow, Community Apps, Dynamic Energy Pricing, Homey Dashboards, and much…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare Homey with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.