InsuranceHub Leavitt Agency: most-reported complaints
Automated analysis of 263 public Trustpilot reviews published 2017-04-29 to 2026-09-01. TrustScore 4.9 from 4,030 total reviews — see the Trustpilot page. Quick answer: is InsuranceHub Leavitt Agency legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, with 16 out of 34 identified complaints citing this issue. Support staff are also frequently described as unhelpful, accounting for 12 of the complaints. Additionally, some customers mention billing errors and overcharging, which together make up the remaining reported issues.
How to reach InsuranceHub Leavitt Agency
These are the contact details InsuranceHub Leavitt Agency publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 877-341-5728, email [email protected], address 1720 Lakes Parkway, Lawrenceville, GA, 30043, US.
The company claimed its Trustpilot profile on 2017-01-12 and last replied to a negative review on 2026-06-11. Trustpilot ranks it 9 of 113 in Insurance Agency. We last checked this profile on 2026-09-24 and found 5 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 11 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (50%, 3.3d) · 2026-08-20 (50%, 3.3d) · 2026-08-24 (50%, 3.3d) · 2026-08-27 (50%, 3.3d) · 2026-08-30 (50%, 3.3d) · 2026-09-02 (50%, 3.3d) · 2026-09-08 (50%, 3.3d) · 2026-09-11 (50%, 3.3d) · 2026-09-17 (50%, 3.3d) · 2026-09-24 (50%, 3.3d).
Severity: 29% of this company’s 34 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.6 days between the experience and publishing their negative review (25 reviews record both dates).
What their policy promises
cancellation method: plenty of notice
“If your policy is going to be canceled, you’ll get plenty of notice.”
support availability: happy to answer questions
“If you have any questions about nonrenewal or cancellation, we’d be happy to answer those for you!”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 30 negative reviews that received a public reply, the median wait was 1.5 days — the company profile reports an average of 3 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 30 company replies to negative reviews analysed, 20% engaged with the specific problem and 60% were generic templates.
62% of its 249 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 47% of this company’s complaints vs a 19% median across 135 ranked companies in its sector.
Review velocity: 465 of this company’s 4,030 Trustpilot reviews (12%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about InsuranceHub Leavitt Agency?
Support unreachable
16 reports · 47% of complaints“he is yet to return my calls”
The company replied on 2020-10-15: “We strive to provide excellent customer service. A manager will be reaching out to you to address any concerns.”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They do not respond for weeks, make excuses for not responding”
The company replied on 2026-06-11: “After reviewing your comments, we believe this review may have been intended for a different agency. We do not have anyone by the name of Brad Rowe associated with our agency and we are unable to…”
Our classifier read this reply as a deflection.
“every single time I call for assistance there is no answer when I send emails no response”
Support unhelpful
12 reports · 35% of complaints“the response time was a bit slower than I would have liked.”
2 readers marked this review helpful on Trustpilot.
“I found out I have had both insurances the new and the old then when I called in to get clarity no one seemed to know”
“lack of communication stopped and I am at a lost 5k later I told there hands are tied”
The company replied on 2018-08-29: “Thank you for the review! Glad to hear that we were able to get you a great rate for your insurance.”
Our classifier read this reply as a template response.
Billing errors
6 reports · 18% of complaints“every single time I call for assistance there is no answer when I send emails no response”
“costing me a small fortune”
The company replied on 2020-01-27: “We have received your feedback, found your account, and are in the process of resolving the issue. A manager will reach out to you with options to resolve the problem.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“I found out I have had both insurances the new and the old then when I called in to get clarity no one seemed to know”
Overcharging
5 reports · 15% of complaints“trying to sue me for this money”
“They do not respond for weeks, make excuses for not responding”
The company replied on 2026-06-11: “After reviewing your comments, we believe this review may have been intended for a different agency. We do not have anyone by the name of Brad Rowe associated with our agency and we are unable to…”
Our classifier read this reply as a deflection.
“due to one ticket it more than doubled from Nationwide Insurance”
The company replied on 2018-08-15: “We are so sorry to hear about this recent experience and that your rates went up. We hope to earn your business back one day.”
Our classifier read this reply as a template response.
Other
4 reports · 12% of complaints“All these online insurance hubs are just scamming your contact information.”
“Liana soto goes above and beyond her job description to get a business shut down”
The company replied on 2022-10-27: “Jon, a manager spoke with you yesterday regarding the circumstances of your account. We do apologize that we are unable to assist you at this time. We wish you luck in the future.”
Our classifier read this reply as a deflection.
“Got it finally back from the agent Friday. That is a bit too long for me .”
The company replied on 2024-05-06: “I'm sorry to hear about the delay in processing your vehicle insurance. We appreciate your patience and are here to help address any further concerns you might have.”
Our classifier read this reply as a template response.
Hard to cancel
2 reports · 6% of complaints“Unnecessary "run-around" to cancel a policy.”
The company replied on 2025-11-21: “We’re very sorry for any inconvenience you experienced during your policy cancellation. While Georgia law (O.C.G.A. § 33-24-44.1) allows verbal or written cancellation requests, our agency’s…”
Our classifier read this reply as a deflection.
“I specially told them to cancel . I respond to email don’t get a response back”
The company replied on 2022-09-26: “Hi Kiamesha, we appreciate your honest feedback and apologize for any inconvenience we've caused. We hope we've resolved the issue to your satisfaction. Thank you.”
Our classifier read this reply as a template response.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.