ECO-WORTHY UK: most-reported complaints
Automated analysis of 106 public Trustpilot reviews published 2025-03-05 to 2026-09-16. TrustScore 4.2 from 171 total reviews — see the Trustpilot page. Quick answer: is ECO-WORTHY UK legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 58% of the 19 complaints identified in the analysis. Support unhelpfulness was the next most common concern, cited in 42% of the complaints, followed by delivery failures at 26%. Warranty disputes were also mentioned, representing 21% of the reported issues. No specific trends could be established for these categories due to the limited number of reviews.
How to reach ECO-WORTHY UK
These are the contact details ECO-WORTHY UK publishes on its Trustpilot profile, as of our last check on 2026-09-25 — phone +44 2075700328, email [email protected], address 4411 East State Hwy D Suite C, Springfield, 65809, US.
The company claimed its Trustpilot profile on 2024-07-23 and last replied to a negative review on 2026-09-23. Trustpilot ranks it 10 of 18 in Solar Energy Company. We last checked this profile on 2026-09-25 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 5★ on Google (1 reviews)
TrustScore over time
4.3 → 4.2 across 7 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-25 (44%, 0.3d) · 2026-08-28 (44%, 0.3d) · 2026-08-31 (44%, 0.3d) · 2026-09-03 (60%, 1.7d) · 2026-09-13 (56%, 2.0d) · 2026-09-16 (50%, 2.0d).
What their policy promises
delivery promise: 30 days
“All items sold at ECO-WORTHY are guaranteed to be delivered in 30 days.”
delivery promise: 1-3 business days
“Procession time can take between 1-3 business days.”
delivery promise: 5-14 business days
“Freight: Larger Panels Kits must be shipped by freight, the shipping time is 5-14 business days.”
delivery promise: 1-3 business days
“UK warehourse | UK | 1-3 business days”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +6/-18 lines; added: 💎ECO-WORTHY Day 19th Anniversary Sale – Over £4000 Get 5% OFF. | Extra £50 OFF; removed: ⏰End of Summer Sale – Final Savings Before the Season Ends! | Hybrid Inverters (snapshot)
- 2026-09-08: +72/-17 lines; added: ⏰End of Summer Sale – Final Savings Before the Season Ends! | *; removed: 🌟 Cubix 100 48v 100AH Server Rack Battery 5.12kwh, Drop Price Up to £729.99. 🌟 | ECO-WORTHY 12V 50Ah LiFePO4 Lithium Battery XT60 with Bluetooth and Low Temp Protection (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 86 company-invited reviews in the recent window average 4.69★, while 20 organic (uninvited) reviews average 2.40★.
11% of its 72 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 58% of this company’s complaints vs a 33% median across 62 ranked companies in its sector.
Review velocity: 78 of this company’s 171 Trustpilot reviews (46%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about ECO-WORTHY UK?
Faulty product
11 reports · 58% of complaints“My attempts to get technical support from the UK team have been completely ignored”
The company replied on 2025-10-23: “Dear, Thank you for bringing this to our attention. We're sorry to hear that you had a negtive experience. To better resolve this case, may I know the order number? Look forward to your reply. To…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Item arrived with flaws or damage, informed company with photos within 24 hours, requested replacement.”
1 reader marked this review helpful on Trustpilot.
“official app update bricked my battery”
The company replied on 2026-09-02: “Dear, Thank you for bringing this to our attention. We're sorry to hear that you had a negtive experience. To better resolve this case, may I know the order number? Look forward to your reply. To…”
Our classifier read this reply as a template response.
Support unhelpful
8 reports · 42% of complaints“half of it not being delivered at all.”
1 reader marked this review helpful on Trustpilot.
“Item arrived with flaws or damage, informed company with photos within 24 hours, requested replacement.”
1 reader marked this review helpful on Trustpilot.
“all cancelled then told we do not have any fitters to install it and do not know when or if they will do it”
The company replied on 2026-09-23: “Hello, We are truly sorry for the experience you have had with your 16kWh battery installation. We completely understand your frustration and sincerely apologize for the repeated delivery…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Delivery failed
5 reports · 26% of complaints“half of it not being delivered at all.”
1 reader marked this review helpful on Trustpilot.
“all cancelled then told we do not have any fitters to install it and do not know when or if they will do it”
The company replied on 2026-09-23: “Hello, We are truly sorry for the experience you have had with your 16kWh battery installation. We completely understand your frustration and sincerely apologize for the repeated delivery…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I waited for more than ten weeks for my products to be delivered”
The company replied on 2025-10-08: “Dear, Thank you for bringing this to our attention. We're sorry to hear that you had a negtive experience. To better resolve this case, may I know the order number? Look forward to your reply. To…”
Our classifier read this reply as a template response.
Warranty disputes
4 reports · 21% of complaints“official app update bricked my battery”
The company replied on 2026-09-02: “Dear, Thank you for bringing this to our attention. We're sorry to hear that you had a negtive experience. To better resolve this case, may I know the order number? Look forward to your reply. To…”
Our classifier read this reply as a template response.
“Eco Worthy do not honor their warranty. Brand new battery would not fully charge”
The company replied on 2026-02-17: “Hello, We apologize for the inconvenience. Regarding this malfunctioning battery, if you have tried everything and still cannot fully charge it, we can apply for a replacement or a refund. Regarding…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“They don’t honour warranties and sell very poor products.”
The company replied on 2025-12-08: “Dear, Thank you for bringing this to our attention. We're sorry to hear that you had a negtive experience. To better resolve this case, may I know the order number? Look forward to your reply. To…”
Our classifier read this reply as a template response.
Support unreachable
3 reports · 16% of complaints“My attempts to get technical support from the UK team have been completely ignored”
The company replied on 2025-10-23: “Dear, Thank you for bringing this to our attention. We're sorry to hear that you had a negtive experience. To better resolve this case, may I know the order number? Look forward to your reply. To…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“they dont even reply to enquiries”
1 reader marked this review helpful on Trustpilot.
“Customer service none existent absolutely rubbish”
Delivery late
2 reports · 10% of complaints“I waited for more than ten weeks for my products to be delivered”
The company replied on 2025-10-08: “Dear, Thank you for bringing this to our attention. We're sorry to hear that you had a negtive experience. To better resolve this case, may I know the order number? Look forward to your reply. To…”
Our classifier read this reply as a template response.
“Delivery took a long time. Good product but very slow to arrive!”
The company replied on 2025-05-27: “We are sorry to hear your feedback about the speed of the logistics. Your satisfaction is very important to us. We will take your feedback into consideration and continue to improve our products and…”
Our classifier read this reply as a template response.
Compare ECO-WORTHY UK with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.