Emedgroup: most-reported complaints
Automated analysis of 105 public Trustpilot reviews published 2024-12-26 to 2026-09-26. TrustScore 1.5 from 125 total reviews — see the Trustpilot page. Quick answer: is Emedgroup legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report missed appointments, which accounted for 68% of the 97 complaints identified in the analysis. Support was described as unhelpful in 19% of cases, while poor core service made up 14% of the feedback. Other issues, such as abandoning patients, were reported in 10% of complaints. The trend for missed appointments and unhelpful support remained flat, while poor core service was falling and other issues were rising.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2026-08-12. We last checked this profile on 2026-09-27 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 1.7★ on Google (11 reviews)
TrustScore over time
1.5 → 1.5 across 5 census measurements since 2026-09-06. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-06 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-24 (0%, 0.0d) · 2026-09-27 (0%, 0.0d).
Severity: 62% of this company’s 97 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (98 reviews record both dates).
Sector benchmark: missed appointments makes up 68% of this company’s complaints vs a 19% median across 18 ranked companies in its sector.
Review velocity: 49 of this company’s 125 Trustpilot reviews (39%) were written in the last 12 months.
What are the most common complaints about Emedgroup?
Missed appointments
66 reports · 68% of complaintssteady“no ambulance outside the door. The hospital was empty but lit up the reception lady sits facing the arrival door”
2 readers marked this review helpful on Trustpilot.
“prebooked appointments either turn up hours late or never arive”
2 readers marked this review helpful on Trustpilot.
“Appointment time 1 pm pre booked with them ,no show and was told by admin transport team it was at 2.00 pm”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
18 reports · 19% of complaintssteady“no ambulance outside the door. The hospital was empty but lit up the reception lady sits facing the arrival door”
2 readers marked this review helpful on Trustpilot.
“The driver called to say they were 20 minutes away but never showed up”
1 reader marked this review helpful on Trustpilot.
“on 24/3/26 10 am i was ready for emed collect me from home ,but they cancelled transport ,reason emed staff sickness.”
1 reader marked this review helpful on Trustpilot.
Poor core service
14 reports · 14% of complaintsfalling“Assigning these crews to lower-priority PTS duties not only misuses their expertise, but also significantly reduces the availability of emergency resources”
3 readers marked this review helpful on Trustpilot.
“They can't guarantee it but we might have transport from Emed group here at 0400 hrs, 11 1/2 hours late.”
1 reader marked this review helpful on Trustpilot.
“Vulnerable patients waiting 4 to 5 hours And it happens regularly”
1 reader marked this review helpful on Trustpilot.
Other
10 reports · 10% of complaintsrising since 2026-02“abandoning elderly patient overnight”
2 readers marked this review helpful on Trustpilot.
“They refused to take her because they were 'not allowed' to use her wheelchair”
2 readers marked this review helpful on Trustpilot.
“I waited over 3 hours in hospital after a painful procedure”
2 readers marked this review helpful on Trustpilot.
Support unreachable
8 reports · 8% of complaintsfalling“prebooked appointments either turn up hours late or never arive”
2 readers marked this review helpful on Trustpilot.
“Drivers are always late or don't show up at all”
2 readers marked this review helpful on Trustpilot.
“I have missed several appts and nearly missed more even than that. Emails to managers and patient experience went unresponded”
1 reader marked this review helpful on Trustpilot.
Delivery late
5 reports · 5% of complaintsfalling“Overall, we were picked up at 9:07 PM”
3 readers marked this review helpful on Trustpilot.
“left waiting for four hours after my appointment.”
1 reader marked this review helpful on Trustpilot.
“Driver turned up 2 hours early and just left me stranded instead of waiting.”
Compare Emedgroup with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.