1stChoice Formations: most-reported complaints
Automated analysis of 268 public Trustpilot reviews published 2018-02-16 to 2026-09-17. TrustScore 4.8 from 2,438 total reviews — see the Trustpilot page. Quick answer: is 1stChoice Formations legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 34 out of 61 identified complaints citing this issue. A significant number of customers also describe support as unreachable, accounting for 22 of the complaints. Other reported problems include account and app difficulties, mentioned in 8 complaints, and failed deliveries, noted in 6 complaints.
How to reach 1stChoice Formations
These are the contact details 1stChoice Formations publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 02039368964, address 27 Old Gloucester Street, London, WC1N 3AX, GB.
The company claimed its Trustpilot profile on 2014-05-15, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-06. Trustpilot ranks it 6 of 31 in Business and IT Consulting Agency. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: 1STCHOICE COMPANY FORMATIONS LTD (no. 11461466), dissolved, incorporated 2018 (8.1 years); next accounts due 2025-04-30, last accounts filed 2023-08-09. 0 current officers (5 on record historically), 1 resignation in the last 24 months; 5 filings in the last 12 months (25 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.6★ on Google (48 reviews)
TrustScore over time
4.8 → 4.8 across 8 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.0d) · 2026-08-15 (100%, 0.0d) · 2026-08-21 (100%, 0.0d) · 2026-08-27 (100%, 0.0d) · 2026-09-08 (100%, 0.0d) · 2026-09-12 (100%, 0.0d) · 2026-09-18 (100%, 0.0d) · 2026-09-21 (100%, 0.0d).
Severity: 33% of this company’s 61 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Measured reply time: across 73 negative reviews that received a public reply, the median wait was 0.4 days — the company profile reports an average of under a day.
Reply quality: of 73 company replies to negative reviews analysed, 44% engaged with the specific problem and 3% were generic templates.
40% of its 199 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 56% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 106 of this company’s 2,438 Trustpilot reviews (4%) were written in the last 12 months.
What are the most common complaints about 1stChoice Formations?
Support unhelpful
34 reports · 56% of complaintsrising since 2022-08“they have either 'destroyed' or 'refused' these packages apparently”
The company replied on 2025-11-16: “Dear JC Thank you for your updated comments. We understand that you feel strongly about this matter. We will now conduct a comprehensive internal review of all relevant parcel logs, staff notes,…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“Their system errored out with a user does not exist message, the same user/pass that they set did not let me log in”
The company replied on 2022-08-26: “Dear Jay We are sorry to learn that you are not happy with our service. You have been our client since 2016, and we value that relationship. The support team has been in touch with you several times…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“Most of the time I log in I can only see 1 out of the 4 companies”
The company replied on 2019-07-12: “Hi I am sorry to hear that you have experienced some problems with our service. You had a conversation this morning with a member of our team and he responded that the matter would be resolved, but…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Support unreachable
22 reports · 36% of complaintssteady“The company now does not respond to emails and hangs up when we call them”
The company replied on 2021-08-12: “Dear Mr Gill You are referring to the court order restoration service. We have not supplied this service in over 2 years for reasons explained on our website. We have given refunds to all our…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“I am not receiving any mail for months.”
The company replied on 2021-07-14: “Dear Peter, All of our emails are answered within one working day. I am sorry to see that you have had a problem with our service. However, Without specific information it is difficult to respond and…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Fail to respond to repeated letters. Don't pick up the phone.”
The company replied on 2019-02-25: “Dear client, I am sorry to see that you have experienced some difficulty and been inconvenienced. This matter will be looked into on Monday morning. We are not in the habit of taking money from…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
Account/app problems
8 reports · 13% of complaintssteady“Their system errored out with a user does not exist message, the same user/pass that they set did not let me log in”
The company replied on 2022-08-26: “Dear Jay We are sorry to learn that you are not happy with our service. You have been our client since 2016, and we value that relationship. The support team has been in touch with you several times…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“Most of the time I log in I can only see 1 out of the 4 companies”
The company replied on 2019-07-12: “Hi I am sorry to hear that you have experienced some problems with our service. You had a conversation this morning with a member of our team and he responded that the matter would be resolved, but…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Fail to respond to repeated letters. Don't pick up the phone.”
The company replied on 2019-02-25: “Dear client, I am sorry to see that you have experienced some difficulty and been inconvenienced. This matter will be looked into on Monday morning. We are not in the habit of taking money from…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
Delivery failed
6 reports · 10% of complaintssteady“they have either 'destroyed' or 'refused' these packages apparently”
The company replied on 2025-11-16: “Dear JC Thank you for your updated comments. We understand that you feel strongly about this matter. We will now conduct a comprehensive internal review of all relevant parcel logs, staff notes,…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“refuse to refund me for a service they have not provided”
The company replied on 2021-08-09: “Dear Client, I am sorry to see that you are not happy with our service and that you are no longer using our address service. I have asked for a full review of the administering of your account so…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“I am not receiving any mail for months.”
The company replied on 2021-07-14: “Dear Peter, All of our emails are answered within one working day. I am sorry to see that you have had a problem with our service. However, Without specific information it is difficult to respond and…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Other
5 reports · 8% of complaintssteady“I am still awaiting contact from this company even after being told I would be contacted the same day”
The company replied on 2023-10-22: “Dear Client, We are sorry to learn that you are not happy with the service. The office is closed at the weekend and your complaint will be fully investigated on Monday morning. Furthermore, if your…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“they asked me for my passport by email, and they are terrible.”
The company replied on 2023-08-24: “Dear Ms Reyes This is the second time you have posted a review about the order we rejected. We are sorry that you have had this experience. To be clear, we were unable to accept your order because we…”
Our classifier read this reply as a deflection.
“They never forward your posts as promised and gets you into late filing penalties as themselves”
The company replied on 2019-02-12: “Dear Sabrina , You are correct to say that we took over from 1st choice business solutions. However, that was nearly 1 year ago and has no bearing on our service. We took over the servicing of nearly…”
Our classifier read this reply as a deflection.
Refunds delayed
5 reports · 8% of complaintsrising since 2022-08“I did not get my refund in my account ? more than 3 days NO ANSWEAR IN EMAIL no vat number chat support not answear questions”
The company replied on 2023-07-06: “Dear Mr Qatine We are sorry to learn that you are not happy with our service. We have reviewed your order and the various emails we exchanged with you. This is what our records show: 1- You placed…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“not reply to my email , Please send my money back urgently.”
The company replied on 2022-08-20: “Dear Amilcar Quinga We have not returned any money because we completed your order. Furthermore, we have no record of a request for a refund or any indication that you are unhappy with our service.…”
Our classifier read this reply as a deflection.
“more than 4 days of no answer to my emails. every day I email them and they don't even reply.”
The company replied on 2023-07-17: “Dear Mr Abdulghani You placed an order on 12th July, for which you underpaid. Emails were exchanged, and you agreed to cancel your order and asked for a refund late on Friday, 14th July. We always…”
Our classifier read this reply as a substantive response.
It promised: refund.
Compare 1stChoice Formations with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-18.