LEAF Commercial Capital, Inc.: most-reported complaints
Automated analysis of 236 public Trustpilot reviews published 2016-11-18 to 2026-09-04. TrustScore 4.6 from 1,118 total reviews — see the Trustpilot page. Quick answer: is LEAF Commercial Capital, Inc. legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 14 reports accounting for 31% of identified complaints. Issues regarding unreachable support and billing errors follow, each cited in 9 instances, representing 20% of complaints respectively. Additionally, 7 reports, or 16% of complaints, highlight concerns about changes to contract terms. The trends for support-related issues are rising, while complaints about contract term changes remain flat.
How to reach LEAF Commercial Capital, Inc.
These are the contact details LEAF Commercial Capital, Inc. publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 800.819.5556, email [email protected], address One Commerce Square, 2005 Market Street, 14th Floor, Philadelphia, 19103, US.
The company claimed its Trustpilot profile on 2016-10-18 and uses Trustpilot’s paid features. Trustpilot ranks it 6 of 26 in Bank. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.1★ on Google (0 reviews)
TrustScore over time
4.6 → 4.6 across 7 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Severity: 40% of this company’s 45 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (25 reviews record both dates).
What their policy promises
support availability: shortly
“a dedicated LEAF Account Champion will contact you shortly”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 184 company-invited reviews in the recent window average 4.88★, while 23 organic (uninvited) reviews average 2.65★.
44% of its 176 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 31% of this company’s complaints vs a 28% median across 169 ranked companies in its sector.
Review velocity: 77 of this company’s 1,118 Trustpilot reviews (7%) were written in the last 12 months.
What are the most common complaints about LEAF Commercial Capital, Inc.?
Support unhelpful
14 reports · 31% of complaintsrising since 2024-02“I cancelled my service 30 days ago. They are still charging my account.”
3 readers marked this review helpful on Trustpilot.
“payments to Timepayment are not showing up on our account.”
1 reader marked this review helpful on Trustpilot.
“Billing is a complete MESS and when you try to get it resolved they simply deny, deny, deny.”
1 reader marked this review helpful on Trustpilot.
Support unreachable
9 reports · 20% of complaintsrising since 2024-02“I have left at least five voicemails with our supposed account rep and have never heard as much as a whisper in response.”
4 readers marked this review helpful on Trustpilot.
“they send erroneous invoices and when you attempt to resolve you get zero response”
2 readers marked this review helpful on Trustpilot.
“you never had a call and is boiler room selling when you try to be nice.”
1 reader marked this review helpful on Trustpilot.
Billing errors
9 reports · 20% of complaintsrising since 2024-02“they send erroneous invoices and when you attempt to resolve you get zero response”
2 readers marked this review helpful on Trustpilot.
“strong arming me to pay for a copier that doesn't work and I didn't sign for”
2 readers marked this review helpful on Trustpilot.
“They couldn't find my existing loans.”
2 readers marked this review helpful on Trustpilot.
Contract term changes
7 reports · 16% of complaintssteady“They couldn't find my existing loans.”
2 readers marked this review helpful on Trustpilot.
“They are draconian in their contracts and in their practices post signature.”
1 reader marked this review helpful on Trustpilot.
“LEAF does not notify you when the lease is coming to term.”
Other
5 reports · 11% of complaintssteady“the check didn't end up where it was supposed to and that has caused some challenges and delay in the project.”
1 reader marked this review helpful on Trustpilot.
“Leaf refuses to provide me with how much interest I pay each year.”
1 reader marked this review helpful on Trustpilot.
“Took too long especially for an existing customer. Poor coordination and communication.”
Misleading pricing
5 reports · 11% of complaintssteady“I told them i didnt want a lease at which point they did a special finance agreement, which they stated was a simple loan, but it wasnt.”
2 readers marked this review helpful on Trustpilot.
“Then they change the rate on the docks sent to me by 4 points.”
“They reserve a right to raise your interest.”
1 reader marked this review helpful on Trustpilot.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.