Lendio: most-reported complaints
Automated analysis of 257 public Trustpilot reviews published 2025-06-19 to 2026-09-23. TrustScore 4.5 from 21,897 total reviews — see the Trustpilot page. Quick answer: is Lendio legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report misleading pricing, which accounts for 29% of the 56 identified complaints and shows a falling trend. Support issues are also frequent, with unhelpful service cited in 21% of complaints and unreachable support in 20%, both showing flat trends. Other concerns make up the remaining 20% of complaints. These findings are based on an analysis of 257 reviews.
How to reach Lendio
These are the contact details Lendio publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone (855) 853-6346, email [email protected], address 4100 N Chapel Ridge Road, Suite 500, Lehi, 84043, US.
The company claimed its Trustpilot profile on 2015-03-20, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-17. Trustpilot ranks it 167 of 252 in Non-Bank Financial Service. We last checked this profile on 2026-09-23 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.5 → 4.5 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 3.4d) · 2026-08-24 (100%, 3.4d) · 2026-08-27 (100%, 3.4d) · 2026-09-01 (100%, 3.5d) · 2026-09-04 (100%, 3.5d) · 2026-09-07 (100%, 3.5d) · 2026-09-11 (100%, 3.5d) · 2026-09-14 (98%, 3.5d) · 2026-09-17 (98%, 3.5d) · 2026-09-20 (100%, 3.5d) · 2026-09-23 (95%, 3.5d).
Severity: 43% of this company’s 56 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In June 2021, 68% of 41 one-to-three-star reviews were 1★; in August 2021, 64% of 11.
Counted from June 2021 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 2.7 days between the experience and publishing their negative review (162 reviews record both dates).
Measured reply time: across 585 negative reviews that received a public reply, the median wait was 2.3 days — the company profile reports an average of 4 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 585 company replies to negative reviews analysed, 22% engaged with the specific problem and 52% were generic templates.
Review provenance: 138 company-invited reviews in the recent window average 4.72★, while 93 organic (uninvited) reviews average 3.80★.
64% of its 181 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 29% of this company’s complaints vs a 12% median across 89 ranked companies in its sector.
Review velocity: 305 of this company’s 21,897 Trustpilot reviews (1%) were written in the last 12 months.
What are the most common complaints about Lendio?
Misleading pricing
16 reports · 29% of complaintsfalling“BAIT AND SWITCH”
The company replied on 2026-03-06: “Hi Sheryl, Thank you for sharing your feedback. What you've described is not the experience we want for our customers, and we take it seriously. A member of our team will be reaching out to you…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“uses this tactic to redirect applicants toward more expensive, high-interest “alternative” loans.”
The company replied on 2025-10-29: “Hi Fabio, We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. We understand how important transparency and clear communication are when pursuing…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“Being denied is part of finding a loan, what shouldn't be is being asked to lie on an application”
Support unhelpful
12 reports · 21% of complaintssteady“I did not get a call back”
The company replied on 2026-03-03: “Hi Jeff, thank you for sharing your experience. Your feedback matters to us, and we're glad we had the opportunity to connect and make things right. Any alternative options presented during the…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“No one truely trying to get my SBA. just selling a hard push to a high-rate loan against recievables 50% interest.”
The company replied on 2026-05-28: “Daniel, thank you for sharing your feedback. We regret that your experience felt inconsistent, and we understand how frustrating that can be when you're working to secure financing for your business.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“the interest rate on the loan is 40%”
The company replied on 2026-03-05: “Hi Rachel, We're sorry to hear your experience did not go the way it should have. The concerns you've raised are serious and not reflective of the experience we aim to provide. Every customer…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
11 reports · 20% of complaintsfalling“This cost me $691.75. Lendio? More like Stealio!”
The company replied on 2025-12-16: “Hi Tyler, Thank you for taking the time to share your experience. We’re sorry for the frustration this situation has caused and for any breakdown in communication along the way. We want to clarify…”
Our classifier read this reply as a substantive response.
“No emails answered no calls answered no texts answered.”
The company replied on 2025-10-28: “We are truly sorry to read about your negative experience and the frustration caused by the initial lack of communication. We sincerely apologize for the issues that occurred during the final funding…”
Our classifier read this reply as a template response.
“was placated for weeks with no responses, false promises”
The company replied on 2025-07-28: “Hi LD, Thank you for taking the time to share your experience. We're genuinely sorry to hear how things unfolded and want to address your concerns directly. First and foremost, we want to be clear:…”
Our classifier read this reply as a substantive response.
Other
11 reports · 20% of complaintssteady“Not a great loan experience”
The company replied on 2025-07-18: “Hi Mike, Thank you for taking the time to share your experience with us. We hear your frustration and understand how important this is for you — it's messages like yours that help us improve. We’d…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I realized this whole thing was a scam.”
The company replied on 2025-10-29: “Hi Ibrahim, Thank you for bringing this to our attention. We’re very sorry to hear about your experience — this isn’t the level of service we aim to provide. We’ve shared your feedback with our team…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“They make promises they don't keep. They recommend companies that are horrible”
The company replied on 2026-03-11: “Thank you for sharing your feedback, Paul. What you've described is not the standard we hold ourselves to, every customer who works with us deserves clear communication and follow-through. We are…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
Overcharging
9 reports · 16% of complaintsrising since 2026-05“the interest for 2 days was over $600”
The company replied on 2026-01-21: “Hi Donya, We’re sorry for the frustration this caused and appreciate you sharing your experience. While we’re glad the application and funding were quick, we understand your concerns around the…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“No one truely trying to get my SBA. just selling a hard push to a high-rate loan against recievables 50% interest.”
The company replied on 2026-05-28: “Daniel, thank you for sharing your feedback. We regret that your experience felt inconsistent, and we understand how frustrating that can be when you're working to secure financing for your business.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“They pair you with predatory lenders. 50+% interest along with origination fees.”
The company replied on 2026-04-24: “Hi Randy, Thank you for taking the time to share your feedback with us. We'd like the opportunity to look into this further for you. Please reach out to us at [email protected] or call (855)…”
Our classifier read this reply as a template response.
Contract term changes
2 reports · 4% of complaintssteady“the Terms and interest are so difficult so high and ridiculously stupid complicated”
The company replied on 2026-05-28: “Thank you for taking the time to share your feedback, Adnan. We appreciate the opportunity to learn from your experience. We strive to match every customer with the most suitable funding solution for…”
Our classifier read this reply as a template response.
“The interest rate for the loan they offered me was over 130%”
The company replied on 2025-12-03: “Hi Anthony, Thank you for sharing your feedback. We’re truly sorry the options presented didn’t meet your expectations and that you left feeling misled—that’s never the experience we want for our…”
Our classifier read this reply as a deflection.
Compare Lendio with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.