Wowcher: most-reported complaints
Automated analysis of 1,491 public Trustpilot reviews published 2026-07-27 to 2026-09-27. TrustScore 4 from 149,364 total reviews — see the Trustpilot page. Quick answer: is Wowcher legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unreachable, citing this issue in 34% of the 415 complaints identified. They also frequently describe support as unhelpful and note that refunds are refused, with these two issues each accounting for 30% and 25% of complaints respectively. Additionally, some reviewers report delivery failures, which represent 20% of the complaints. The reports regarding unreachable support and delivery failures are trending upward, while the other issues remain flat.
How to reach Wowcher
These are the contact details Wowcher publishes on its Trustpilot profile, as of our last check on 2026-09-27 — it publishes no phone number there, address Pentagon House, Sir Frank Whittle Road, Derby, DE21 4XA, GB.
The company claimed its Trustpilot profile on 2014-05-13, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-26. Trustpilot ranks it 90 of 100 in Travel Aggregator. We last checked this profile on 2026-09-27 and found 146 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: WOWCHER LIMITED (no. 04264984), active, incorporated 2001 (25.1 years); next accounts due 2027-06-30, last accounts filed 2026-06-23, 3 registered charges. 4 current officers (24 on record historically), 1 resignation in the last 24 months; 2 filings in the last 12 months (147 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 311 MoneySavingExpert forum discussions mention this company (browse). Roughly 2 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Wowcher - Trader not prepared to replace / refund faulty goods”, “Order from PosyBoquets not recieved (Ordered via Wowcher)”, “Wowcher - Wallets, Refunds & Blatant Untruths”.
Elsewhere: 4.3★ on Google (815 reviews) · 4.5★ App Store (184,451)
TrustScore over time
4.0 → 4.0 across 9 census measurements since 2026-08-31. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-31 (99%, 0.0d) · 2026-09-05 (99%, 0.0d) · 2026-09-08 (99%, 0.0d) · 2026-09-11 (99%, 0.0d) · 2026-09-14 (99%, 0.0d) · 2026-09-17 (99%, 0.0d) · 2026-09-20 (99%, 0.0d) · 2026-09-23 (99%, 0.0d) · 2026-09-27 (99%, 0.0d).
Severity: 46% of this company’s 415 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (794 reviews record both dates).
Independent findings
The Advertising Standards Authority has upheld 3 complaints about this company’s advertising:
- 2026-06-03 (Website (commercial classified)) — A promotion on the Wowcher website wasn’t administered fairly and caused unnecessary disappointment.
- 2025-07-02 (Website (own site)) — A website made misleading savings claims.
- 2025-07-02 (Website (own site)) — A website failed to administer a promotion fairly and caused unnecessary disappointment.
These are the findings of the named independent body, reported here with attribution — they are not our conclusions and are separate from the review analysis above.
Measured reply time: across 786 negative reviews that received a public reply, the median wait was 0.4 days — the company profile reports an average of under a day.
Reply quality: of 786 company replies to negative reviews analysed, 37% engaged with the specific problem and 57% were generic templates.
Review provenance: 1082 company-invited reviews in the recent window average 4.77★, while 190 organic (uninvited) reviews average 1.20★.
16% of its 914 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 34% of this company’s complaints vs a 18% median across 96 ranked companies in its sector.
Review velocity: 15,300 of this company’s 149,364 Trustpilot reviews (10%) were written in the last 12 months.
What are the most common complaints about Wowcher?
Support unreachable
140 reports · 34% of complaintsrising since 2026-09“THEY DON'T HAVE CUSTOMER SERVICE AND THEIR AUTOMATED SYSTEM WILL DRIVE YOU MAD.”
The company replied on 2026-08-16: “Thank you for your feedback, I'm sorry to hear of your experience. If you can provide Order number and registered email address used to purchase, we will be more than happy to assist further. Kind…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“I cannot get anyone on the phone or by email, my only way of contacting is WhatsApp.”
The company replied on 2026-08-16: “Thank you for your feedback, I'm sorry to hear of your experience. If you can provide Order number and registered email address used to purchase, we will be more than happy to assist further. Kind…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“wowcher have kept my money in a wallet for future use on their site”
The company replied on 2026-09-16: “Thank you for taking the time to write us a review. We are truly sorry for any inconvenience you have experienced. Rest assured, your refund has now been processed. Please allow 3-5 working days for…”
Our classifier read this reply as a substantive response.
It promised: refund.
2 readers marked this review helpful on Trustpilot.
Support unhelpful
124 reports · 30% of complaintssteady“I have only received a partial refund. They could not provide a service that I paid for”
The company replied on 2026-08-15: “Hi, The refund has been raised for you, please allow 3-5 working days for the refund to reach you. Kind Regards Wowcher”
Our classifier read this reply as a substantive response.
It promised: refund.
3 readers marked this review helpful on Trustpilot.
“refuse to give me a refund”
The company replied on 2026-08-16: “Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
3 readers marked this review helpful on Trustpilot.
“going back and forth between Wowcher and the hotel trying to resolve it”
The company replied on 2026-08-18: “Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team”
Our classifier read this reply as a substantive response.
It promised: to escalate.
3 readers marked this review helpful on Trustpilot.
Refund refused
105 reports · 25% of complaintssteady“I have only received a partial refund. They could not provide a service that I paid for”
The company replied on 2026-08-15: “Hi, The refund has been raised for you, please allow 3-5 working days for the refund to reach you. Kind Regards Wowcher”
Our classifier read this reply as a substantive response.
It promised: refund.
3 readers marked this review helpful on Trustpilot.
“refuse to give me a refund”
The company replied on 2026-08-16: “Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
3 readers marked this review helpful on Trustpilot.
“wowcher have kept my money in a wallet for future use on their site”
The company replied on 2026-09-16: “Thank you for taking the time to write us a review. We are truly sorry for any inconvenience you have experienced. Rest assured, your refund has now been processed. Please allow 3-5 working days for…”
Our classifier read this reply as a substantive response.
It promised: refund.
2 readers marked this review helpful on Trustpilot.
Delivery failed
81 reports · 20% of complaintsrising since 2026-09“wowcher have kept my money in a wallet for future use on their site”
The company replied on 2026-09-16: “Thank you for taking the time to write us a review. We are truly sorry for any inconvenience you have experienced. Rest assured, your refund has now been processed. Please allow 3-5 working days for…”
Our classifier read this reply as a substantive response.
It promised: refund.
2 readers marked this review helpful on Trustpilot.
“Despite my cancellation request, Cloud 9 ignored it, continued processing and dispatched the order.”
The company replied on 2026-09-15: “Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours#2115286. Many Thanks…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Bed undelivered, company non responsive”
The company replied on 2026-08-16: “Thank you for your feedback, I'm sorry to hear of your experience. If you can provide Order number and registered email address used to purchase, we will be more than happy to assist further. Kind…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Refunds delayed
52 reports · 12% of complaintsrising since 2026-09“Now I’m going round and round in circles trying to get a refund.”
The company replied on 2026-08-17: “Thank you for your feedback, I'm sorry to hear of your experience. If you can provide Order number and registered email address used to purchase, we will be more than happy to assist further. Kind…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“they send me a crack software that is ilegal to sell and does not work”
The company replied on 2026-09-15: “Thank you for your review, I am sorry to hear of this. Your refund has now been processed, please allow 3-5 working days for the funds to return to your original payment method, a confirmation email…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“Nothing was delivered. Couldn't access tracking. Went to see if I could contact Wowcher, no phone number to call had to speak to a bot on what's app”
The company replied on 2026-09-15: “Thank you for taking the time to write us a review. We are truly sorry for any inconvenience you have experienced. Rest assured, your refund has now been processed. Please allow 3-5 working days for…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
Faulty product
47 reports · 11% of complaintsrising since 2026-09“they send me a crack software that is ilegal to sell and does not work”
The company replied on 2026-09-15: “Thank you for your review, I am sorry to hear of this. Your refund has now been processed, please allow 3-5 working days for the funds to return to your original payment method, a confirmation email…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“refuses you your statutory right as a Consumer for a refund within the legal 14 day period”
The company replied on 2026-09-15: “Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours #2126373. Many Thanks…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“The fan/airconditioner I bought through them only worked for a week - it now leaks water all over my house.”
The company replied on 2026-08-15: “Thank you for your feedback, I'm sorry to hear of your experience. If you can provide Order number and registered email address used to purchase, we will be more than happy to assist further. Kind…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Compare Wowcher with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.