The Trading Operating System for Active Crypto Traders: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2024-10-31 to 2026-06-22. TrustScore 4.8 from 420 total reviews — see the Trustpilot page. Quick answer: is The Trading Operating System for Active Crypto Traders legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, citing examples such as the closure of trading positions without adequate assistance. Additionally, some users describe the pricing as misleading, noting a lack of clear indication that the service is paid and expressing concern that subscription costs are too high. These issues account for all five complaints identified in the analyzed reviews.
How to reach The Trading Operating System for Active Crypto Traders
These are the contact details The Trading Operating System for Active Crypto Traders publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, email [email protected], address Overgoo 16, Leidschendam, 2266 JZ, NL.
The company claimed its Trustpilot profile on 2020-05-26 and last replied to a negative review on 2026-04-09. Trustpilot ranks it 3 of 38 in Cryptocurrency Service. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.8 across 4 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-21 (100%, 0.0d) · 2026-09-20 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
Review provenance: 40 company-invited reviews in the recent window average 4.65★, while 119 organic (uninvited) reviews average 4.87★.
39% of its 147 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 60% of this company’s complaints vs a 28% median across 169 ranked companies in its sector.
Review velocity: 46 of this company’s 420 Trustpilot reviews (11%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about The Trading Operating System for Active Crypto Traders?
Support unhelpful
3 reports · 60% of complaints“he closed down my Altrady position”
The company replied on 2025-06-14: “Hi, I'm sorry to hear about that. We want to make sure our customers get the best possible service and I can only apologise for the frustration this may have caused you. Just to reassure you, no…”
Our classifier read this reply as a deflection.
“when I requested a refund after realizing it wasn’t delivering what was promised, they refused”
The company replied on 2025-03-30: “Hi, I'm sorry to hear about your poor experience, we do our best to make sure you get the best possible service. I've had a look at your conversations with our support team. From what I was able to…”
Our classifier read this reply as a deflection.
“they continue to raise prices even for people with years of Goodwill paying”
The company replied on 2024-11-19: “Hi, Thank you for your feedback and sorry you've not been happy with our service. Regarding the pricing, it's always a difficult decision to raise prices. Unfortunately our suppliers also raise the…”
Our classifier read this reply as a deflection.
Misleading pricing
2 reports · 40% of complaints“No clear indication that this is a paid service, the subscription is way to high”
The company replied on 2026-04-09: “Hi Adrian, Thanks for your feedback, we appreciate you sharing your experience. Just to clarify, Altrady is a subscription-based platform, and this is clearly shown on our homepage, with options like…”
Our classifier read this reply as a deflection.
“The website advertises a 40% Black Friday discount, but the actual effective discount for yearly users is only 10% more than the regular annual price.”
The company replied on 2025-11-25: “Hello, and thank you for being part of the Altrady family. We’re really sorry to hear that you feel this way, we truly aim to make our promotions as clear and transparent as possible. Regarding the…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-18.