ClearMatch: most-reported complaints
Automated analysis of 488 public Trustpilot reviews published 2026-01-14 to 2026-09-20. TrustScore 4.8 from 24,246 total reviews — see the Trustpilot page. Quick answer: is ClearMatch legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with customer support, specifically citing that representatives are unreachable or unhelpful. These support-related complaints account for the majority of the 54 identified issues among the 488 reviews analyzed. Misleading pricing is also a notable concern, though reports on this topic are decreasing. Other miscellaneous issues were reported less frequently, with a slight upward trend in mentions.
How to reach ClearMatch
These are the contact details ClearMatch publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 1-888-992-0738, email [email protected], address 3 Corporate Drive, Suite 300, Shelton, 06484, US.
The company claimed its Trustpilot profile on 2021-09-29, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-05-12. Trustpilot ranks it 4 of 22 in Health Insurance Agency. We last checked this profile on 2026-09-23 and found 9 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.5★ on Google (0 reviews)
TrustScore over time
4.8 → 4.8 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (15%, 9.2d) · 2026-08-24 (14%, 9.2d) · 2026-08-27 (14%, 9.2d) · 2026-09-01 (15%, 9.2d) · 2026-09-04 (15%, 9.2d) · 2026-09-07 (15%, 9.2d) · 2026-09-11 (15%, 9.2d) · 2026-09-14 (15%, 9.2d) · 2026-09-17 (15%, 9.2d) · 2026-09-20 (15%, 9.2d) · 2026-09-23 (15%, 9.2d).
Severity: 26% of this company’s 54 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In January 2025, 63% of 19 one-to-three-star reviews were 1★; in March 2026, 31% of 16.
Counted from January 2025 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 4.7 days between the experience and publishing their negative review (547 reviews record both dates).
Measured reply time: across 52 negative reviews that received a public reply, the median wait was 2.4 days — the company profile reports an average of 9 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 52 company replies to negative reviews analysed, 23% engaged with the specific problem and 58% were generic templates.
66% of its 414 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 32% of this company’s complaints vs a 19% median across 135 ranked companies in its sector.
Review velocity: 4,269 of this company’s 24,246 Trustpilot reviews (18%) were written in the last 12 months.
What are the most common complaints about ClearMatch?
Support unreachable
17 reports · 32% of complaintssteady“NOONE ever called back. This happened 2ce.”
1 reader marked this review helpful on Trustpilot.
“it is impossible!!!!!”
“I never could reach him by phone to inform him that my application was incomplete”
Support unhelpful
16 reports · 30% of complaintssteady“Courtney chose Anthem prime for me stating l would not need a referral. Come to find out, l still need a referral”
The company replied on 2026-05-12: “We know how important it is to feel confident in your coverage decisions. Our #1 goal is to provide guidance and clear information. Please call 1-877-354-0112/ TTY 711 so we can review your situation…”
Our classifier read this reply as a template response.
“You trapped me into a plan and now I can't afford my meds. Plus deducting from my SSI.”
The company replied on 2026-04-20: “We’re sorry you had a negative experience. We take feedback like this seriously and want to make things right. Please call 1-877-354-0112 / TTY 711 so we can follow up and better assist you.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“the agent told me it would be allowed-wrong info.”
Misleading pricing
9 reports · 17% of complaintsfalling“Totally misleading information”
“Now we're spending hours getting this sorted, and five days later I STILL don't have a confirmation number to give the previous insurer in order to reinstate his coverage before it ends this week due to the misleading in”
The company replied on 2026-02-23: “Good morning, I'm not sure what you are referring to, but it looks like you cancelled your plan”
Our classifier read this reply as a deflection.
“I was misled into thinking I was getting a loan”
The company replied on 2026-02-23: “Good morning, I think you are referring to something other than your Medicare plan. This is a review for ClearMatch and how we were able to help you find your new plan.”
Our classifier read this reply as a deflection.
Other
6 reports · 11% of complaintsrising since 2026-08“We lost the our Health Insurance very this years”
“Simon lied to me concerning my Medicare coverage”
“I believe you all need a better computer system as far as truth about the doctors”
Account/app problems
6 reports · 11% of complaintsfalling“she did not make it clear and I'd like to know if someone can talk to me about this”
The company replied on 2026-04-20: “We know how important it is to feel confident in your coverage decisions. Our #1 goal is to provide guidance and clear information. Please call 1-877-354-0112 / TTY 711 so we can review your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“can't sign into my chart”
The company replied on 2026-04-20: “We’re very sorry about this experience and understand how frustrating it can be when you need help. Please call 1-877-354-0112 / TTY 711 so we can assist you.”
Our classifier read this reply as a template response.
“I never signed up for anything. I don't know what this website even is.”
Billing errors
3 reports · 6% of complaintsfalling“Totally misleading information”
“the agent told me it would be allowed-wrong info.”
“she never responded so I handled myself.”
Compare ClearMatch with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.