Sungage Financial: most-reported complaints
Automated analysis of 267 public Trustpilot reviews published 2020-02-20 to 2026-09-04. TrustScore 4.6 from 2,048 total reviews — see the Trustpilot page. Quick answer: is Sungage Financial legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, citing instances where staff refuse to communicate with realtors or escrow agents. Other frequent complaints involve loan declines despite strong credit profiles and billing errors, such as unexpected increases in principal balances. Additionally, some customers describe misleading pricing, noting that their utility bills have significantly increased. These issues are generally trending upward, with support-related concerns being the most common complaint.
How to reach Sungage Financial
These are the contact details Sungage Financial publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (844) 786-4243, email [email protected], address 38 Chauncy Street, Floor 6, Boston, 02111, US.
The company claimed its Trustpilot profile on 2020-02-05, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-09. Trustpilot ranks it 45 of 103 in Financial Institution. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 3.7★ on Google (46 reviews)
TrustScore over time
4.7 → 4.6 across 9 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-24 (100%, 0.3d) · 2026-08-30 (100%, 0.3d) · 2026-09-02 (100%, 0.3d) · 2026-09-08 (92%, 0.3d) · 2026-09-12 (100%, 0.6d) · 2026-09-15 (100%, 0.6d) · 2026-09-18 (100%, 0.6d) · 2026-09-21 (100%, 0.6d).
Severity: 29% of this company’s 70 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 6.1 days between the experience and publishing their negative review (45 reviews record both dates).
Measured reply time: across 50 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of under a day.
Reply quality: of 50 company replies to negative reviews analysed, 52% engaged with the specific problem and 20% were generic templates.
59% of its 165 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 29% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 218 of this company’s 2,048 Trustpilot reviews (11%) were written in the last 12 months.
What are the most common complaints about Sungage Financial?
Support unhelpful
20 reports · 29% of complaintsrising since 2025-01“Sungage will not talk to realtors or escrow only to buyers & sellers.”
The company replied on 2025-06-17: “Hi Dana, we’re sorry to hear about the frustration you experienced during your home sale. Selling a home can be stressful, and we understand how any delays can add to that. To clarify, for privacy…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“they are liers, and they will bounce you around when there is a problem.”
The company replied on 2024-01-29: “We take great pride in our reputation for helping people go solar and look forward to doing everything we can to address your concerns. After calls and emails to assess the situation, we have made…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“somehow my principle is going up now and when i ask for payment history an unexpected error screen pops up”
The company replied on 2026-09-09: “Hi Patrick, we want to make sure you have a clear understanding of your loan terms and payment history. Please contact our servicing team directly at 877-742-2701, Monday through Friday from 7:00 AM…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Other
16 reports · 23% of complaintsrising since 2025-01“All three have been declined. The last set of people have excellent credit”
The company replied on 2024-02-12: “We sincerely apologize for the challenges you've encountered with transferring your solar loan to potential buyers. At Sungage Financial, we strive to facilitate smooth transitions for our customers…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“There is little to no communication between sales, operational, construction, and activation.”
The company replied on 2025-10-06: “Hi Steven, thank you for taking the time to share your feedback. We’re sorry to hear your experience has been less than satisfactory. To clarify, Sungage Financial is not the installer, we handle the…”
Our classifier read this reply as a deflection.
“They make it to you are lying to them, but really they lied to you”
The company replied on 2025-07-07: “Hi Paul, we’re sorry to hear about your experience and understand how frustrating this situation must be. To clarify, Sungage Financial’s role is facilitating the financing for your solar project.…”
Our classifier read this reply as a deflection.
Billing errors
13 reports · 19% of complaintsrising since 2025-01“somehow my principle is going up now and when i ask for payment history an unexpected error screen pops up”
The company replied on 2026-09-09: “Hi Patrick, we want to make sure you have a clear understanding of your loan terms and payment history. Please contact our servicing team directly at 877-742-2701, Monday through Friday from 7:00 AM…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“My solar is still not working. Just getting discouraged that I'm paying this bill plus the electric bill”
The company replied on 2025-12-18: “Thank you for reaching out, Christine. We're truly sorry to hear your solar system isn't working properly. We understand how frustrating it is to pay for a system that isn't producing energy. We want…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“my credit may have been impaired. I have been charged the wrong amount as well”
The company replied on 2025-12-08: “Hi Rebbecca, we’re sorry for the confusion and frustration you experienced with your payment schedule. We understand how stressful it is to receive delinquency notices and we sincerely apologize for…”
Our classifier read this reply as a substantive response.
Misleading pricing
10 reports · 14% of complaintssteady“My power related bills have now over double because of these clowns”
The company replied on 2025-09-16: “Hi Adam, thank you for sharing your experience with us. We’re sorry to hear about the frustration you’ve felt during this stage of your project. Loan payments are scheduled to begin 60 days after…”
Our classifier read this reply as a deflection.
“I was quoted a payment amount of roughly $160 per month. My actual payments is $335.”
The company replied on 2025-06-02: “Hi Wendy, Thank you for sharing your feedback. We're sorry that your experience did not meet your expectations, and we understand how frustrating navigating the solar financing process can be. We…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The monthly rate you have to pay is also almost double of what they promise”
The company replied on 2021-06-02: “Hi Matthew, We are sorry to hear that you didn't have enough tax liability to take advantage of your full federal investment tax credit this year. Sungage Financial always advises the homeowner to…”
Our classifier read this reply as a substantive response.
Support unreachable
6 reports · 9% of complaintsfalling“Sungage will not talk to realtors or escrow only to buyers & sellers.”
The company replied on 2025-06-17: “Hi Dana, we’re sorry to hear about the frustration you experienced during your home sale. Selling a home can be stressful, and we understand how any delays can add to that. To clarify, for privacy…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“There is little to no communication between sales, operational, construction, and activation.”
The company replied on 2025-10-06: “Hi Steven, thank you for taking the time to share your feedback. We’re sorry to hear your experience has been less than satisfactory. To clarify, Sungage Financial is not the installer, we handle the…”
Our classifier read this reply as a deflection.
“the only way to deal with anyone was thru e-mail, so no customer service representative.”
The company replied on 2023-11-03: “Hello Randall, We sincerely apologize for the frustrating experience you had while attempting to resolve the lien issue on your home. We do not have any record of you speaking with our customer…”
Our classifier read this reply as a deflection.
Overcharging
5 reports · 7% of complaintsrising since 2025-01“My power related bills have now over double because of these clowns”
The company replied on 2025-09-16: “Hi Adam, thank you for sharing your experience with us. We’re sorry to hear about the frustration you’ve felt during this stage of your project. Loan payments are scheduled to begin 60 days after…”
Our classifier read this reply as a deflection.
“The monthly rate you have to pay is also almost double of what they promise”
The company replied on 2021-06-02: “Hi Matthew, We are sorry to hear that you didn't have enough tax liability to take advantage of your full federal investment tax credit this year. Sungage Financial always advises the homeowner to…”
Our classifier read this reply as a substantive response.
“They are doubling the price of the monthly solar payment for no reason”
The company replied on 2026-08-28: “We are disheartened to hear about your experience, Andrew, and understand how a change in your monthly payment can be concerning. Unfortunately, we are unable to locate an account under your name in…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.