Levity: most-reported complaints
Automated analysis of 518 public Trustpilot reviews published 2024-08-06 to 2026-04-15. TrustScore 4.1 from 2,058 total reviews — see the Trustpilot page. Quick answer: is Levity legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 33% of the 348 complaints identified across 518 reviews. Late delivery was the second most common concern, cited in 24% of complaints, with reviewers noting that items were not sent out as promised. Additionally, 24% of complaints involved unreachable support, while 20% described support as unhelpful, including instances where customers received different medications than prescribed.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2024-07-14, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-03-10 — more than six months ago. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 27% of this company’s 348 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In September 2024, 28% of 18 one-to-three-star reviews were 1★; in June 2025, 100% of 15.
Counted from September 2024 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (464 reviews record both dates).
What their policy promises
support availability: Monday to Saturday 8AM to 10PM EST
“Lines are open Monday to Saturday 8AM to 10PM EST”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-11.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 388 negative reviews that received a public reply, the median wait was 1 days — the company profile reports an average of 2 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 388 company replies to negative reviews analysed, 33% engaged with the specific problem and 64% were generic templates.
Review provenance: 52 company-invited reviews in the recent window average 3.94★, while 45 organic (uninvited) reviews average 2.51★.
Sector benchmark: faulty product makes up 33% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 35 of this company’s 2,058 Trustpilot reviews (2%) were written in the last 12 months.
What are the most common complaints about Levity?
Faulty product
116 reports · 33% of complaintssteady“Still no prescription and dose has now been missed this week.”
The company replied on 2025-04-30: “Hello Jane, Thank you for sharing your experience and for taking the time to leave a review. You've reached Levity US, and we want to make sure your concerns are directed to the right team. We'll…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“they started sending me B12 shots trying to pass it off as semaglutide.”
The company replied on 2025-05-02: “Hello Dave, Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve our…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“They won't issue a refund, when asked to cancel the subscription”
The company replied on 2025-01-31: “Hi Lupe, Thank you for sharing your feedback with us - we truly appreciate it. We've reached out to you via email for further assistance. Kind regards, The Levity Team”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Delivery late
85 reports · 24% of complaintsrising since 2025-10“Was advised it would be sent out on Wednesday & yet still no MJ”
The company replied on 2025-04-27: “Hello, Thank you for sharing your feedback. You've reached Levity US. We'll have someone from our Levity UK team reach out to you directly to help resolve the issue with your order and ensure you…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Have tried ringing them and a stupid annoying voice which is on repeat constantly and no answer!”
The company replied on 2025-04-25: “Hello Ali, Thank you for contacting us. You've reached Levity US. We will have someone from our UK team reach out to you. You may also get in touch with them at https://www.joinlevity.co.uk/contact…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“My medication is several weeks behind in shipping.”
The company replied on 2025-04-17: “Hello Jennifer, Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unreachable
83 reports · 24% of complaintsrising since 2025-10“Was advised it would be sent out on Wednesday & yet still no MJ”
The company replied on 2025-04-27: “Hello, Thank you for sharing your feedback. You've reached Levity US. We'll have someone from our Levity UK team reach out to you directly to help resolve the issue with your order and ensure you…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“no response's to emails and a telephone line which doesn't work.”
The company replied on 2025-02-12: “Hello Ben, Thank you for sharing your experience and for taking the time to leave a review. At Levity, we value all feedback as it helps us improve and better support our patients. We understand your…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“my box arrived this morning with a free water bottle tape measure sharps box needles etc but no jab”
The company replied on 2025-05-06: “Hello Lindsey, Thank you for taking the time to provide feedback on your experience. You've reached Levity US, and we want to make sure your concerns are directed to the right team. We'll have…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
69 reports · 20% of complaintsrising since 2025-10“they started sending me B12 shots trying to pass it off as semaglutide.”
The company replied on 2025-05-02: “Hello Dave, Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve our…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“My medication is several weeks behind in shipping.”
The company replied on 2025-04-17: “Hello Jennifer, Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Day 12 without receiving My treatment”
The company replied on 2025-04-02: “Hello, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience, and we fully understand how critical it is to receive timely medication. You've…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
Other
28 reports · 8% of complaintsfalling“refuse to transfer our credits that we earned to our med express account how is this fair dam right disgusting”
1 reader marked this review helpful on Trustpilot.
“I was told I'm not a good candidate by the screening software”
The company replied on 2025-02-14: “Hello, Thank you for sharing your experience with us. We understand how frustrating it can be to go through the screening process and not receive the outcome you were hoping for. At Levity, all…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“There was no communication to me reguarding this or how to stop the medication safely.”
The company replied on 2025-05-31: “We’re truly sorry for the frustration and lack of communication you experienced. We understand how upsetting it can be to have your treatment interrupted unexpectedly, and we agree that transparency…”
Our classifier read this reply as a template response.
Not as described
28 reports · 8% of complaintsrising since 2025-10“The original dosage was ineffective.”
The company replied on 2025-03-05: “Hello Kelvin, Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I didn't hear back.”
The company replied on 2025-03-04: “Hi Sara, Thank you for sharing your experience, and we truly appreciate your kind words regarding our pricing transparency. We understand how challenging it can be when results aren’t yet as…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“it is an ineffective compound that is being sold.”
The company replied on 2025-02-03: “Hello Stephanie, Thank you for sharing your feedback. At Levity, we strive to provide high-quality treatments and support to help our patients achieve their health goals. Our compounded semaglutide…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-11.