Eden Conveyancing: most-reported complaints
- Complaints in recent reviews
- 5% of 127 recent reviews analysed
- Most-reported issue
- Support unhelpful 83% of complaints
- Company replies
- 100% of negative reviews, typically within 18 days
- TrustScore
- 4.8 from 538 total reviews
- Review window analysed
- 2026-02-23 to 2026-10-28 127 reviews
- Sector
- Other sectors
Automated analysis of 127 public Trustpilot reviews published 2026-02-23 to 2026-10-28. TrustScore 4.8 from 538 total reviews — see the Trustpilot page. Quick answer: is Eden Conveyancing legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 127 Trustpilot reviews analysed, the most-reported issues with Eden Conveyancing were: Support unhelpful (5 reports), Support unreachable (3 reports). There are not enough reviews to establish a trend.
Not enough reviews to establish a trend.
What are the most common complaints about Eden Conveyancing?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unhelpful | 83% | 5 | ||
| Support unreachable | 50% | 3 |
Support unhelpful
5 reports · 83% of complaints“added no advice, insights or perspective on the process - missed important points and made mistakes”
The company replied on 2026-03-06: “Hi there, Thank you for taking the time to share your feedback. We're sorry to hear you felt unsupported during your experience. We should have communicated more clearly about the reasons for the…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“They have accepted error but are refusing to refund me for the money loss”
The company replied on 2026-10-12: “Thank you for taking the time to leave a review. We are sorry to hear that you feel disappointed by your experience. We take client concerns seriously and the issues you have raised are currently…”
Our classifier read this reply as a template response.
“They would never reply. Then on exchange day my solicitor heard nothing all day and could not get hold of her”
The company replied on 2026-08-13: “Hi there, Thanks for taking the time to share your feedback, although we're sorry to about your experience. We should clarify that we acted for the seller in this transaction, not for you as the…”
Our classifier read this reply as a deflection.
Support unreachable
3 reports · 50% of complaints“NOT ONCE answered the phone, but also delayed the process massively”
The company replied on 2026-10-29: “Hi Simon, Thank you for taking the time to leave a review. We’re sorry to hear that your overall experience with Eden has been disappointing, although we’re pleased that your experience more recently…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“They would never reply. Then on exchange day my solicitor heard nothing all day and could not get hold of her”
The company replied on 2026-08-13: “Hi there, Thanks for taking the time to share your feedback, although we're sorry to about your experience. We should clarify that we acted for the seller in this transaction, not for you as the…”
Our classifier read this reply as a deflection.
How to reach Eden Conveyancing
These are the contact details Eden Conveyancing publishes on its Trustpilot profile, as of our last check on 2026-11-11 — phone 0300 180 0345, email [email protected], address Unit 7.19, Paintworks, Bath Road, Bristol, BS4 3EA, GB.
The company claimed its Trustpilot profile on 2022-05-14, uses Trustpilot’s paid features, and last replied to a negative review on 2026-10-29. Trustpilot ranks it 28 of 62 in Conveyancer. We last checked this profile on 2026-11-11 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.5★ on Google (80 reviews, as of November 2026)
TrustScore over time
4.9 → 4.8 across 14 census measurements since 2026-09-30. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 14 dated readings
2026-09-30 (100%, 22.3d) · 2026-10-03 (100%, 22.3d) · 2026-10-06 (100%, 22.3d) · 2026-10-09 (100%, 22.3d) · 2026-10-12 (80%, 22.3d) · 2026-10-15 (100%, 18.2d) · 2026-10-18 (100%, 22.3d) · 2026-10-21 (100%, 22.3d) · 2026-10-24 (100%, 22.3d) · 2026-10-27 (100%, 22.3d) · 2026-10-30 (100%, 18.0d) · 2026-11-02 (100%, 18.0d) · 2026-11-05 (100%, 18.0d) · 2026-11-11 (100%, 18.0d).
What their policy promises
guarantee: fixed-fee
“Eden Conveyancing provides fixed-fee conveyancing for buying, selling and remortgaging”
support availability: 24/7
“with dedicated property lawyers and 24/7 case tracking.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-10-30.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-10-19.
2 other page edits recorded (dates, counters, menus, banners, or edits we could not verify against the page text) — not listed
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
Review provenance: 89 company-invited reviews in the recent window average 4.99★, while 45 organic (uninvited) reviews average 4.40★.
26% of its 125 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 83% of this company’s complaints vs a 28% median across 384 ranked companies in its sector.
Review velocity: 169 of this company’s 538 Trustpilot reviews (31%) were written in the last 12 months.
Other UK companies with evidenced “Support unhelpful” complaints
See all companies by issue: Support unhelpful · Support unreachable · Sector table: Other sectors in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-30.