Precise Drainage Solutions: most-reported complaints
Automated analysis of 167 public Trustpilot reviews published 2025-12-16 to 2026-09-03. TrustScore 4.8 from 702 total reviews — see the Trustpilot page. Quick answer: is Precise Drainage Solutions legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 167 Trustpilot reviews analysed, the most-reported issues with Precise Drainage Solutions were: Support unhelpful (3 reports), Missed appointments (3 reports). There are not enough reviews to establish a trend.
How to reach Precise Drainage Solutions
These are the contact details Precise Drainage Solutions publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0333 577 0521, email [email protected], address Gatcombe House, Copnor Rd, Hilsea, Portsmouth, PO3 5EJ, GB.
The company claimed its Trustpilot profile on 2023-08-10, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-04. Trustpilot ranks it 7 of 21 in Drainage Service. We last checked this profile on 2026-09-24 and found 6 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: PRECISE DRAINAGE SOLUTIONS LTD (no. 15034040), active, incorporated 2023 (3.1 years); next accounts due 2027-04-30, last accounts filed 2026-02-04. 2 current officers; 3 filings in the last 12 months (15 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.8★ on Google (0 reviews)
TrustScore over time
4.8 → 4.8 across 12 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.0d) · 2026-08-18 (80%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-08-28 (80%, 0.0d) · 2026-08-31 (100%, 0.4d) · 2026-09-03 (100%, 0.4d) · 2026-09-06 (100%, 0.3d) · 2026-09-09 (100%, 0.3d) · 2026-09-12 (100%, 0.3d) · 2026-09-18 (100%, 0.3d) · 2026-09-21 (86%, 0.3d) · 2026-09-24 (100%, 0.3d).
What their policy promises
guarantee: 10 years
“10 Year Guarantee On All Repair Works”
guarantee: 10 years
“Fully inclusive 10 years”
guarantee: PDS work only
“Guarantee only applies to a network or system PDS has carried out work on.”
guarantee: Excludes natural causes
“Excludes Soak-Aways if root cause is by natural causes, i.e - compressed silt/roots build up and so on.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +150/-133 lines; added: EXCELLENT | Based on 209 reviews; removed: berkshire buckinghamshire east sussex essex hampshire kent oxfordshire surrey west sussex Dorset wiltshire wales bristol hertfordshire london bedfordshire cambridgeshire cornwall derbyshir devon herefordshire leicestershire northamptonshire nottinghamshire shropshire somerset herefordshire shropshir (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 137 company-invited reviews in the recent window average 4.82★, while 42 organic (uninvited) reviews average 4.67★.
25% of its 155 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 43% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 240 of this company’s 702 Trustpilot reviews (34%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Precise Drainage Solutions?
Support unhelpful
3 reports · 43% of complaints“no one arrived.”
The company replied on 2026-09-04: “Dear Peter, Thank you for taking the time to leave your feedback. We are genuinely sorry to read about your experience with PDS and completely understand why you were left frustrated and disappointed…”
Our classifier read this reply as a substantive response.
“raw sewage entered two lower areas of my property.”
The company replied on 2026-08-28: “Dear Megan, Thank you for taking the time to provide such detailed feedback. We are genuinely disappointed to read that, despite the considerable communication and work undertaken throughout this…”
Our classifier read this reply as a deflection.
“Communication could have been better as we were let down a couple of times.”
The company replied on 2026-04-04: “Dear David, Thank you for taking the time to leave such a detailed and balanced review — we truly value all feedback as it helps us continue to improve our service. We are very pleased to hear that…”
Our classifier read this reply as a substantive response.
Missed appointments
3 reports · 43% of complaints“no one arrived.”
The company replied on 2026-09-04: “Dear Peter, Thank you for taking the time to leave your feedback. We are genuinely sorry to read about your experience with PDS and completely understand why you were left frustrated and disappointed…”
Our classifier read this reply as a substantive response.
“I booked a plumber for Monday and was told that I would be texted any time from 8am”
The company replied on 2026-07-06: “Dear Diane, Thank you for taking the time to share your experience with us. We sincerely appreciate your honest feedback, as it helps us to continually improve the service we provide. Firstly, we…”
Our classifier read this reply as a substantive response.
“Plumber arrived mid afternoon but I asked for a morning appointment”
The company replied on 2026-02-27: “Dear Ian, We are truly grateful that you have taken the time to share your detailed feedback regarding your recent experience with us. First and foremost, please allow us to apologise sincerely that…”
Our classifier read this reply as a substantive response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.