hosting.com: most-reported complaints
Automated analysis of 706 public Trustpilot reviews published 2026-01-28 to 2026-09-23. TrustScore 4.8 from 7,161 total reviews — see the Trustpilot page. Quick answer: is hosting.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 68 out of 107 identified complaints citing this issue. Poor core service is the next most common concern, mentioned in 43 complaints, followed by overcharging in 10 cases and unreachable support in 9 cases. The frequency of these complaints has remained flat across the analyzed period.
How to reach hosting.com
These are the contact details hosting.com publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, address South Broadway 900, Denver, 80209, GB.
The company claimed its Trustpilot profile on 2025-04-14, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 9 of 28 in Web Hosting Company. We last checked this profile on 2026-09-24 and found 8 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Live service status: status.hosting.com.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.7★ on Google (3,463 reviews)
TrustScore over time
4.8 → 4.8 across 15 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (100%, 0.2d) · 2026-08-14 (100%, 0.2d) · 2026-08-18 (100%, 0.2d) · 2026-08-21 (100%, 0.2d) · 2026-08-24 (100%, 0.2d) · 2026-08-27 (100%, 0.2d) · 2026-08-30 (100%, 0.2d) · 2026-09-02 (100%, 0.0d) · 2026-09-05 (100%, 0.0d) · 2026-09-08 (100%, 0.0d) · 2026-09-11 (100%, 0.0d) · 2026-09-14 (100%, 0.0d) · 2026-09-17 (100%, 0.0d) · 2026-09-20 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
Severity: 56% of this company’s 107 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In March 2025, 77% of 13 one-to-three-star reviews were 1★; in August 2026, 63% of 19.
Counted from March 2025 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (283 reviews record both dates).
Measured reply time: across 302 negative reviews that received a public reply, the median wait was 0.1 days — the company profile reports an average of under a day.
Reply quality: of 302 company replies to negative reviews analysed, 78% engaged with the specific problem and 12% were generic templates.
Review provenance: 537 company-invited reviews in the recent window average 4.92★, while 80 organic (uninvited) reviews average 4.11★.
60% of its 569 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 64% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 2,681 of this company’s 7,161 Trustpilot reviews (37%) were written in the last 12 months.
What are the most common complaints about hosting.com?
Support unhelpful
68 reports · 64% of complaintssteady“Instead of a solution, I spent the entire day hearing the support agent repeat that they were "monitoring the problem."”
The company replied on 2026-04-04: “Hi Augusto, Thank you for sharing your feedback, we’re sorry we haven’t met your expectations here, this is not the level of service we aim to deliver. We’ve located your account and ticket, and have…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
3 readers marked this review helpful on Trustpilot.
“support gave contradictory information and failed to resolve the issue quickly”
The company replied on 2026-07-09: “Hi Hugo, Thanks for taking the time to share your feedback. Continuous access to website and business email is so important. Changes affecting services are usually carried out to maintain the…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“This caused my entire website to break — missing menus, broken layout, and an unusable frontend.”
The company replied on 2026-04-25: “Hi Clint, thank you for your continued cooperation and your willingness to update the review. We are still working on your queries and we will give you an update through the ticket. I appreciate your…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Poor core service
43 reports · 40% of complaintssteady“The worst hosting company, very bad service and there are no support.”
The company replied on 2026-04-05: “Hi Khalid, I appreciate you sharing your experience. Our support team are available 24/7 thru phone, chats or emails and are always willing to assist with any queries. I would like to have a chance…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“Instead of a solution, I spent the entire day hearing the support agent repeat that they were "monitoring the problem."”
The company replied on 2026-04-04: “Hi Augusto, Thank you for sharing your feedback, we’re sorry we haven’t met your expectations here, this is not the level of service we aim to deliver. We’ve located your account and ticket, and have…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
3 readers marked this review helpful on Trustpilot.
“support gave contradictory information and failed to resolve the issue quickly”
The company replied on 2026-07-09: “Hi Hugo, Thanks for taking the time to share your feedback. Continuous access to website and business email is so important. Changes affecting services are usually carried out to maintain the…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
Overcharging
10 reports · 9% of complaintssteady“their staff even went so far to prevent me from leaving feedback publicly”
The company replied on 2026-03-10: “Hi Marc, Its a reality that costs need to raise to allow us to continue to provide stable servers and awesome customer support (this happens in all industries, including our suppliers). We do know…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“My website suffered frequent downtime”
The company replied on 2026-04-02: “Hello, Webhosting User, Thank you for your feedback! Our team is here 24/7 and ready to assist with any questions or issues that arise with your services. Our status page is kept up to date with…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“they recently quadrupled my bill and charged my Credit card in advance after i had asked for a discount”
The company replied on 2026-01-31: “Hi! Thank you for sharing your experience. I get how important pricing and budgets are in choosing a hosting service, or any service in general. I have located your account and I will reach out…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Support unreachable
9 reports · 8% of complaintssteady“The worst hosting company, very bad service and there are no support.”
The company replied on 2026-04-05: “Hi Khalid, I appreciate you sharing your experience. Our support team are available 24/7 thru phone, chats or emails and are always willing to assist with any queries. I would like to have a chance…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“Locked out of my own server without warning or explanation”
The company replied on 2026-06-16: “Hello RJ, Thanks for sharing your feedback. We take account access, customer data, and privacy obligations extremely seriously. For that reason, there are occasions where access restrictions may be…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“support team is BEYOND JOKE.”
The company replied on 2026-05-10: “Hi Andrea, Thank you for sharing your feedback. We’re sorry to hear your recent experience did not meet expectations, it's certainly not the impression we want to leave. We’ve already located your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Refund refused
7 reports · 6% of complaintsrising since 2026-07“the refund was repeatedly denied”
The company replied on 2026-06-03: “Hello Nelda, My name is Hernan from the Customer Advocacy Team, and I want to thank you for taking the time to share your feedback. I am truly sorry for the difficulties you experienced over the last…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“they said it's not their policy to refund”
The company replied on 2026-04-20: “Hi Fahad. Thank you for sharing this. Unwanted renewals are never good news that is why we always send notifications days in advance regarding any pending invoice, it is to ensure to give ample time…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“Was given wrong dns info wrong twice so my domain never propagated. Lost my near 50.00 payment on vps. On that they give no refunds.”
The company replied on 2026-04-18: “Hi Guillermo. Thank you for trusting us with your VPS service. I have taken a look at your account and I can see now that your VPS are now pointing to the correct NS records. That said, I would like…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Billing errors
6 reports · 6% of complaintssteady“they repeatedly attempt to debit my account days earlier”
The company replied on 2026-03-13: “Hello, Thobile, Thank you for taking the time to share your recent experience, it is not the standard that we strive to provide for our clients. I wanted to give you a quick overview of how our…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“A refund promised and then reversed once I had jumped through every hoop”
The company replied on 2026-09-09: “Hi Nigel, Thanks for reviewing us. It has been great working with you as part of your ticket to get this resolved. We have made sure that the notifications were sent, you can access your account and…”
Our classifier read this reply as a deflection.
“they have perfected the art of deceptive billing practices”
The company replied on 2026-09-08: “Hi Albin, Thank you for sharing your feedback. We always send advance renewal notices so customers have time to review their subscriptions and decide how they wish to manage them. These notices…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare hosting.com with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.