Tidyalloys: most-reported complaints
Automated analysis of 294 public Trustpilot reviews published 2019-10-03 to 2026-09-02. TrustScore 4.9 from 4,222 total reviews — see the Trustpilot page. Quick answer: is Tidyalloys legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report unhelpful support, citing 24 instances out of 70 identified complaints. Warranty disputes are the second most common issue, with 21 reports, while faulty products and unreachable support account for 10 and 7 reports respectively. The trends for unhelpful support and warranty disputes are rising, whereas reports of faulty products and unreachable support are falling.
How to reach Tidyalloys
These are the contact details Tidyalloys publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01704 552112, email [email protected], address 70 Eastbourne Road, United Kingdom, Southport, PR8 4DU, GB.
The company claimed its Trustpilot profile on 2018-06-20, uses Trustpilot’s paid features, and last replied to a negative review on 2026-07-14. Trustpilot ranks it 17 of 225 in Insurance Agency. We last checked this profile on 2026-09-24 and found 6 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 3.7★ on Google (9 reviews)
TrustScore over time
4.9 → 4.9 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (80%, 2.0d) · 2026-08-18 (80%, 2.0d) · 2026-08-21 (80%, 2.0d) · 2026-08-24 (80%, 2.0d) · 2026-08-27 (80%, 2.0d) · 2026-08-30 (80%, 2.0d) · 2026-09-02 (75%, 2.0d) · 2026-09-08 (75%, 2.0d) · 2026-09-11 (75%, 2.0d) · 2026-09-14 (75%, 2.0d) · 2026-09-17 (75%, 2.0d) · 2026-09-21 (75%, 2.0d) · 2026-09-24 (75%, 2.0d).
Severity: 20% of this company’s 70 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 7.8 days between the experience and publishing their negative review (37 reviews record both dates).
Measured reply time: across 63 negative reviews that received a public reply, the median wait was 0.6 days — the company profile reports an average of 2 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 63 company replies to negative reviews analysed, 24% engaged with the specific problem and 6% were generic templates.
7% of its 230 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 34% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 363 of this company’s 4,222 Trustpilot reviews (9%) were written in the last 12 months.
What are the most common complaints about Tidyalloys?
Support unhelpful
24 reports · 34% of complaintsrising since 2024-04“the company they appointed are total cowboys the front of my car is ruined 2 times”
1 reader marked this review helpful on Trustpilot.
“Rather than apologise, I was told it was my fault for not reading the T&C’s”
The company replied on 2021-03-03: “Thank you for taking time to leave a review regarding your recent cosmetic repair claim. We feel that it is only fair that we respond in full to that review. We never informed you that you were…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Worse company to deal with in every way customers service is so bad and rude.”
The company replied on 2022-10-04: “When purchasing cover for a vehicle that has already been delivered, we ask for 4 high resolution pictures so we can inspect and confirm the wheels and/or bodywork is damage free. This is part of the…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Warranty disputes
21 reports · 30% of complaintsrising since 2024-04“in there professional opinion that the damage had been there for a lot longer”
The company replied on 2020-07-27: “Hi Colin, You purchased your car on the 11th July and 10 days later purchased alloy wheel cover on 21st July. You called us on 23rd July to report that you had caught the curb parking and had damaged…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Made a claim 4 days later and told we won’t honour the claim.”
The company replied on 2020-05-20: “Mr Ali, You purchased cover from us on 12/5/20, you did not receive marketing information from us of any kind to prompt the purchase. When purchasing cover via our website you stated that your…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“that was refused , I have to pay and get it done elsewhere”
Faulty product
10 reports · 14% of complaintsfalling“the company they appointed are total cowboys the front of my car is ruined 2 times”
1 reader marked this review helpful on Trustpilot.
“I paid £89 and only got £24 back”
The company replied on 2022-03-18: “This is not a true reflection of your claims experience. The damaged alloy was assessed and deemed to be repairable with a mobile repair as the damage was very small. This type of repair usually…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Rather than apologise, I was told it was my fault for not reading the T&C’s”
The company replied on 2021-03-03: “Thank you for taking time to leave a review regarding your recent cosmetic repair claim. We feel that it is only fair that we respond in full to that review. We never informed you that you were…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Support unreachable
7 reports · 10% of complaintsfalling“No reply from the company.”
The company replied on 2020-01-08: “Hi Alan, thank you for taking the time to leave a review regarding your recent experiences with Tidy Alloys.I thought it may assist if I explain the full circumstances. We set up Paypal only on the…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“They never called,e-mailed or fixed my wheel”
The company replied on 2019-10-17: “The Repairer left a voice message for you to call them to arrange the repair. Please call and we will arrange another repair for you.”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“impossible to connect to customer service.”
The company replied on 2021-06-21: “Hi, Thanks for your feedback and I am sorry you feel like you had a bad experience. However, I have found that we answered all 4 of your calls today promptly and resolved your issue in full. You…”
Our classifier read this reply as a deflection.
Other
6 reports · 9% of complaintssteady“Bad experience took ages to sort out claim between you & car insurance”
The company replied on 2025-07-11: “Thanks for your feedback, this will genuinely be used to improve our service. Whilst we do appreciate 27th February was a long time ago, upon reflection I do hope you reconsider your review. It took…”
Our classifier read this reply as a deflection.
“Not received an acknowledgement of my payment or any policy documents etc”
“Rubbish and crap”
The company replied on 2022-04-11: “Hi Adrian, I am sorry we couldn't assist with providing cover on this occasion. As per our email if you have any questions please contact PremFina Ltd.”
Our classifier read this reply as a template response.
Misleading pricing
6 reports · 9% of complaintsrising since 2024-04“I feel the team has been most misleading.”
The company replied on 2019-10-03: “Mr Denton, I am sorry for any misunderstanding during the call where you purchased cover earlier today. You called us after receiving the policy documents to question the replacement vehicle…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“instead of the quoted £150”
The company replied on 2024-12-04: “Thanks for leaving a review, we do appreciate all feedback as it used to monitor and improve our service. We completely understand the frustration of being without a car. Unfortunately, most car…”
Our classifier read this reply as a deflection.
“I received a further email telling me it had been cancelled as it's over 100000 miles”
The company replied on 2024-10-29: “There was an error on the comparison site and we contacted you to apologise. Unfortunately the policy has certain qualifying criteria that your vehicle did not meet so we had no other option but to…”
Our classifier read this reply as a deflection.
Compare Tidyalloys with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.