Keyzar Jewelry: most-reported complaints
Automated analysis of 281 public Trustpilot reviews published 2021-08-21 to 2026-09-09. TrustScore 4.9 from 1,435 total reviews — see the Trustpilot page. Quick answer: is Keyzar Jewelry legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, accounting for 36% of the 61 identified complaints. Issues regarding faulty products and items not matching their descriptions are also frequent, representing 33% and 30% of complaints respectively. Additionally, a rising trend has been noted for late deliveries, which make up 12% of the reported issues.
How to reach Keyzar Jewelry
These are the contact details Keyzar Jewelry publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +1 (212) 203-9900, email [email protected], address 1 Rockefeller Plz, STE 1110, New York, 10020, US.
The company claimed its Trustpilot profile on 2021-01-21, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-10. Trustpilot ranks it 6 of 146 in Jewelry Store. We last checked this profile on 2026-09-24 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 1.3d) · 2026-08-24 (100%, 1.3d) · 2026-08-27 (100%, 1.3d) · 2026-08-31 (100%, 1.3d) · 2026-09-03 (100%, 1.3d) · 2026-09-08 (100%, 1.3d) · 2026-09-12 (88%, 1.3d) · 2026-09-15 (100%, 1.3d) · 2026-09-24 (100%, 1.3d).
Severity: 20% of this company’s 61 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 7.5 days between the experience and publishing their negative review (50 reviews record both dates).
Measured reply time: across 53 negative reviews that received a public reply, the median wait was 2.6 days — the company profile reports an average of 1 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 53 company replies to negative reviews analysed, 55% engaged with the specific problem and 21% were generic templates.
Review provenance: 207 company-invited reviews in the recent window average 4.92★, while 20 organic (uninvited) reviews average 4.40★.
79% of its 215 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 36% of this company’s complaints vs a 18% median across 164 ranked companies in its sector.
Review velocity: 314 of this company’s 1,435 Trustpilot reviews (22%) were written in the last 12 months.
What are the most common complaints about Keyzar Jewelry?
Support unhelpful
22 reports · 36% of complaintssteady“the band was much thinner and cheaply made than it was advertised”
3 readers marked this review helpful on Trustpilot.
“the ring was in fact not made of platinum”
The company replied on 2022-03-03: “Hi Morgan, We're sorry you didn't get the product you originally purchased. We take full responsibility for our mistake. We worked as fast as we could to get you the ring you originally purchased -…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“The rep was very clearly reading off of a script”
The company replied on 2022-12-08: “Hello Haleigh. We're sorry to hear you found our virtual appointment not up to your standards. We are a New York based company, with offices at several locations around the globe working different…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
Faulty product
20 reports · 33% of complaintssteady“the ring was in fact not made of platinum”
The company replied on 2022-03-03: “Hi Morgan, We're sorry you didn't get the product you originally purchased. We take full responsibility for our mistake. We worked as fast as we could to get you the ring you originally purchased -…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“side stones are loose. The ring has been worn for 3 months and already has side stones ready to fall out”
2 readers marked this review helpful on Trustpilot.
“they also used the wrong sized stone”
The company replied on 2022-03-03: “Hi Jose, We take pride in the quality of our products but appreciate your honest feedback. As part of our return policy, we offer a 30-days money-back guarantee - no questions asked. We have…”
Our classifier read this reply as a substantive response.
It promised: refund.
2 readers marked this review helpful on Trustpilot.
Not as described
18 reports · 30% of complaintssteady“the band was much thinner and cheaply made than it was advertised”
3 readers marked this review helpful on Trustpilot.
“Bowtie in oval diamond that wasn't visible in the pictures of the product.”
The company replied on 2026-07-27: “Hello David, I am so sorry to hear that the diamond you selected fell short for you upon seeing it in person, and even more so that you feel so poorly regarding our reliability. As you are squarely…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The diamonds were pretty, but lacked the elongated cushion shape represented on the website”
The company replied on 2025-03-10: “Hello Lisa, We were sorry that you found your purchase to be less than anticipated. Please rest assured that your feedback regarding the earrings and the return process are being minded, and we'll…”
Our classifier read this reply as a template response.
Delivery late
7 reports · 12% of complaintsrising since 2024-10“But the day passes with no delivery”
The company replied on 2026-07-09: “Dear Lyle, First and foremost, huge congratulations on your engagement! We are absolutely thrilled to hear that your fiancée fell in love with her Keyzar ring and that it was the perfect match for…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“the item was damaged, and the customer service response was slow”
“Shipping took a long time with no communication”
The company replied on 2025-03-05: “Hello Alexa, I was sorry to hear that your purchase did not meet you expectations. Our current productions times are 2-3 weeks, as each item is made to order. Your order was shipped out 12 days after…”
Our classifier read this reply as a substantive response.
It promised: refund.
Other
6 reports · 10% of complaintsrising since 2024-10“Wanted to return and I wasn’t able to bc of the custome letter on the inside”
The company replied on 2022-09-07: “Hi, Custom-made and personalized items are not entitled to our 30-day money-back guarantee. For more information and support, please reach our support team at [email protected]. Regards,…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“Didn't really like that i couldn't figure out where my package was getting shipped too”
The company replied on 2026-08-10: “Hello Albert, I was so sorry to hear that you have felt our service fell short. Please rest assured that had you reached out at any time prior to the shipping of your order, we would have done our…”
Our classifier read this reply as a deflection.
“an exception was not granted”
The company replied on 2025-11-06: “Hello Ricky, We can certainly understand your disappointment. Unfortunately, after making to your specification two hand crafted rings - one originally, and a second one as part of an exchange - we…”
Our classifier read this reply as a deflection.
Warranty disputes
4 reports · 7% of complaintsrising since 2024-10“side stones are loose. The ring has been worn for 3 months and already has side stones ready to fall out”
2 readers marked this review helpful on Trustpilot.
“That is not covered in the lifetime warranty”
The company replied on 2024-04-02: “Hello Ali! We're so sorry to hear of your experience with the ring. As the one in charge of customer satisfaction in our company, I am unfamiliar with the case you describe, and the details in your…”
Our classifier read this reply as a template response.
Compare Keyzar Jewelry with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-12.