SATURN : most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2024-09-11 to 2026-09-23. TrustScore 3.7 from 108,302 total reviews — see the Trustpilot page. Quick answer: is SATURN legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that Saturn's customer support is unhelpful, with 22 out of 50 identified complaints citing this issue. Delivery problems are also frequent, including 12 reports of failed deliveries and 11 reports of late deliveries. Additionally, five reviewers mentioned receiving faulty products, which is the only issue showing a rising trend.
How to reach SATURN
These are the contact details SATURN publishes on its Trustpilot profile, as of our last check on 2026-09-27 — phone 0221/22 243 333, email [email protected], address Media-Saturn-Str. 1, Ingolstadt, 85046, DE.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2015-02-20 and last replied to a negative review on 2026-09-24. We last checked this profile on 2026-09-27 and found 100 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 26% of this company’s 50 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (50 reviews record both dates).
Measured reply time: across 50 negative reviews that received a public reply, the median wait was 0.6 days — the company profile reports an average of under a day.
Reply quality: of 50 company replies to negative reviews analysed, 2% engaged with the specific problem and 98% were generic templates.
Review provenance: 61 company-invited reviews in the recent window average 3.80★, while 39 organic (uninvited) reviews average 1.97★.
Review velocity: 2,154 of this company’s 108,302 Trustpilot reviews (2%) were written in the last 12 months.
What are the most common complaints about SATURN ?
Support unhelpful
22 reports · 44% of complaintssteady“Saturn has used it as a tactic to delay and frustrate.”
The company replied on 2025-08-26: “Hello, Thank you for your feedback. Please send us your concern with all available information to [email protected]. We would be happy to clarify the matter with you and find a solution.…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“No problems being solved, customers request are ignored, left unread, time wasted.”
The company replied on 2026-03-31: “Hello, We thank you for your review. We would be happy to take another look at the matter. Please send us an email with all important information to [email protected]. We look forward to…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I have contacted them about six times so far, with no resolution.”
The company replied on 2025-12-20: “Hello, We thank you for your review. We would be happy to take another look at the matter. Please send us an email with all important information to [email protected]. We look forward to…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Delivery failed
12 reports · 24% of complaintssteady“I have contacted them about six times so far, with no resolution.”
The company replied on 2025-12-20: “Hello, We thank you for your review. We would be happy to take another look at the matter. Please send us an email with all important information to [email protected]. We look forward to…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They deliver the product on wrong address even after telling them on the phone and requesting them to cancel it”
The company replied on 2026-04-05: “Hello, We thank you for your review. We would be happy to take another look at the matter. Please send us an email with all important information to [email protected]. We look forward to…”
Our classifier read this reply as a template response.
“Saturn does absolutely nothing to fix these recurring problems.”
The company replied on 2026-02-12: “Hello, Thank you for your feedback. Please send us your concern with all available information to [email protected]. We would be happy to clarify the matter with you and find a solution.…”
Our classifier read this reply as a template response.
Delivery late
11 reports · 22% of complaintssteady“Instead of providing a delivery date, I was repeatedly advised to cancel my order and place a new one.”
The company replied on 2026-06-27: “Hello, We thank you for your review. We would be happy to take another look at the matter. Please send us an email with all important information to [email protected]. We look forward to…”
Our classifier read this reply as a template response.
“They lied to me, that the freezer will arrive in two days.”
The company replied on 2024-09-12: “Hallo, wir bedanken uns bei Ihnen für die Bewertung. Gerne schauen wir uns das nochmals genauer an. Schicken Sie uns hierfür bitte eine Mail, mit dem Betreff"Saturn Trustpilot" an…”
Our classifier read this reply as a template response.
“Delivery dste was not as promised. I need to waste hours and nerves to define who is responsible”
The company replied on 2026-04-19: “Hello, It's a shame that we couldn't manage to impress you 100% this time. However, we appreciate your feedback and look forward to doing better next time. Best regards - your Saturn Team”
Our classifier read this reply as a template response.
Faulty product
5 reports · 10% of complaintsrising since 2026-02“over 35 days have passed, and no action has been taken”
The company replied on 2025-01-09: “Guten Tag, vielen Dank für Ihre Bewertung. Ihr Ärger ist nachvollziehbar und wir bedauern sehr, dass Sie unzufrieden sind. Bitte geben Sie uns die Chance den Sachverhalt zu klären und eine Lösung zu…”
Our classifier read this reply as a template response.
“Impossible to find customer support, finally when I did, they said Saturn is responsable.”
The company replied on 2026-04-17: “Hello, We thank you for your review. We would be happy to take another look at the matter. Please send us an email with all important information to [email protected]. We look forward to…”
Our classifier read this reply as a template response.
“selling faulty hinges ideapad5 lenovo 4th class laptops”
The company replied on 2026-02-10: “Hello, We thank you for your review. We would be happy to take another look at the matter. Please send us an email with all important information to [email protected]. We look forward to…”
Our classifier read this reply as a template response.
Support unreachable
5 reports · 10% of complaintsfalling“I have filled in the form in their portal twice and written several emails - but still they are unable to send me the return label.”
The company replied on 2025-09-06: “Hello, We thank you for your review. We would be happy to take another look at the matter. Please send us an email with all important information to [email protected]. We look forward to…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I did not receive any customer support from Saturn or from BIGhub”
The company replied on 2024-10-31: “Hallo, vielen Dank für Ihr Feedback. Bitte schicken Sie uns Ihr Anliegen, mit dem Betreff "Saturn Trustpilot" an [email protected]. Wir würden uns freuen, den Sachverhalt mit Ihnen klären…”
Our classifier read this reply as a template response.
“customer service does not reply to me after several emails.”
The company replied on 2025-11-22: “Hello, Thank you for your review. Your frustration is understandable and we are very sorry that you are dissatisfied. Please give us the chance to clarify the matter and find a solution. Feel free to…”
Our classifier read this reply as a template response.
Misleading pricing
4 reports · 8% of complaintsrising since 2026-02“told me it is included in the price and is mandatory”
The company replied on 2026-08-01: “Hello, Thank you for your review. Your frustration is understandable and we are very sorry that you are dissatisfied. Please give us the chance to clarify the matter and find a solution. Feel free to…”
Our classifier read this reply as a template response.
“The actual price of the tablet was lower than what I was charged.”
The company replied on 2025-09-18: “Hello, We thank you for your review. We would be happy to take another look at the matter. Please send us an email with all important information to [email protected]. We look forward to…”
Our classifier read this reply as a template response.
“I was misled with false information for over a week”
The company replied on 2025-07-25: “Hello, We thank you for your review. We would be happy to take another look at the matter. Please send us an email with all important information to [email protected]. We look forward to…”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.