Unlimited Web Hosting: most-reported complaints
Automated analysis of 263 public Trustpilot reviews published 2019-12-17 to 2026-08-30. TrustScore 5 from 4,223 total reviews — see the Trustpilot page. Quick answer: is Unlimited Web Hosting legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, accounting for 43% of the 42 identified complaints out of 263 reviews analyzed. Poor core service is the second most common issue, cited in 33% of complaints, while account and app problems make up 21% of the reported issues. Additionally, some reviewers feel the service is not as described, representing 17% of the complaints. The trends for support and core service issues are falling, whereas account problems are rising.
How to reach Unlimited Web Hosting
These are the contact details Unlimited Web Hosting publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01625 809000, email [email protected], address Deva Center, Trinity Way Salford, Manchester, M3 7BG, GB.
The company claimed its Trustpilot profile on 2015-02-12, uses Trustpilot’s paid features, and last replied to a negative review on 2025-11-28 — more than six months ago. Trustpilot ranks it 1 of 24 in Web Hosting Company. We last checked this profile on 2026-09-24 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 3 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Unlimited web hosting”, “Started a web hosting business”, “E: 31/03 Making Money competition worth over £500”.
Elsewhere: 4.8★ on Google (0 reviews)
TrustScore over time
4.9 → 5.0 across 14 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (100%, 10.0d) · 2026-08-15 (100%, 10.0d) · 2026-08-18 (100%, 10.0d) · 2026-08-21 (100%, 10.0d) · 2026-08-24 (100%, 10.0d) · 2026-08-27 (100%, 10.0d) · 2026-08-30 (100%, 10.0d) · 2026-09-02 (100%, 10.0d) · 2026-09-08 (100%, 10.0d) · 2026-09-11 (100%, 10.0d) · 2026-09-14 (100%, 10.0d) · 2026-09-17 (100%, 10.0d) · 2026-09-21 (100%, 10.0d) · 2026-09-24 (100%, 10.0d).
Severity: 24% of this company’s 42 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
complaint process: as soon as reasonably possible
“We will try to address any such complaints you may have as soon as reasonably possible.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +10/-2 lines; added: Start your own hosting business with full white-label control. | cPanel Reseller Hosting; removed: Start your own hosting business with full white-label cPanel control. | Cheap reseller hosting with DirectAdmin. (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 38 negative reviews that received a public reply, the median wait was 3.8 days — the company profile reports an average of 10 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 38 company replies to negative reviews analysed, 29% engaged with the specific problem and 24% were generic templates.
30% of its 240 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 43% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 292 of this company’s 4,223 Trustpilot reviews (7%) were written in the last 12 months.
What are the most common complaints about Unlimited Web Hosting?
Support unhelpful
18 reports · 43% of complaintsfalling“emails sent to me and my business were not just cached waiting to be downloaded, but permanently lost”
4 readers marked this review helpful on Trustpilot.
“seems like both "Unlimited" and all the apps are left there just as false advertising”
4 readers marked this review helpful on Trustpilot.
“Then wouldn't restore my backup email accounts which is only 65gb”
4 readers marked this review helpful on Trustpilot.
Poor core service
14 reports · 33% of complaintsfalling“They suspended my account and deleted all files without any notice”
The company replied on 2021-03-09: “Hello Naghmeh, Thank you for your review. I can see that from looking over your ticket, the malware was reported by our systems; and your account was suspended, which caused your website to stop…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
“emails sent to me and my business were not just cached waiting to be downloaded, but permanently lost”
4 readers marked this review helpful on Trustpilot.
“my clients website have been down now for hours and there is not way to contact support”
The company replied on 2020-09-29: “Hello, We have been unable to contact you via the 'Find Reviewer' tool on TrustPilot to request further information regarding your experiences with us. I believe that your review is in relation to…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
Account/app problems
9 reports · 21% of complaintsrising since 2024-02“They suspended my account and deleted all files without any notice”
The company replied on 2021-03-09: “Hello Naghmeh, Thank you for your review. I can see that from looking over your ticket, the malware was reported by our systems; and your account was suspended, which caused your website to stop…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
“You took out the normal £5.99 this month, when it should have been for a full year”
2 readers marked this review helpful on Trustpilot.
“very bad support chat system doesnot work and phone link no one avaliable”
1 reader marked this review helpful on Trustpilot.
Not as described
7 reports · 17% of complaintssteady“seems like both "Unlimited" and all the apps are left there just as false advertising”
4 readers marked this review helpful on Trustpilot.
“Then wouldn't restore my backup email accounts which is only 65gb”
4 readers marked this review helpful on Trustpilot.
“they have disabled this is very bad as name of unlimited hosting and very restricted”
2 readers marked this review helpful on Trustpilot.
Support unreachable
5 reports · 12% of complaintsrising since 2024-02“my clients website have been down now for hours and there is not way to contact support”
The company replied on 2020-09-29: “Hello, We have been unable to contact you via the 'Find Reviewer' tool on TrustPilot to request further information regarding your experiences with us. I believe that your review is in relation to…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
“no customer service, database make on name of knowledge base is useless.”
3 readers marked this review helpful on Trustpilot.
“despite numerous emails addressing the problem they have be unable to resolve the issue and are now ignoring me”
1 reader marked this review helpful on Trustpilot.
Faulty product
3 reports · 7% of complaintsrising since 2024-02“Security is advertised but not delivered.”
The company replied on 2025-11-28: “Hello, We’re sorry to hear that your experience with us wasn’t a positive one. We’ve been unable to locate your account, and as we did not receive a response to our information request on Trustpilot,…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“despite numerous emails addressing the problem they have be unable to resolve the issue and are now ignoring me”
1 reader marked this review helpful on Trustpilot.
“after a week of tickets still didn't get linked every hurdle I had to contact support”
The company replied on 2020-09-29: “Hello Adam, We are sorry to hear that you feel this way. We do provide a great reseller platform for our customers to sell hosting themselves, however, in this instance it would appear you are…”
Our classifier read this reply as a deflection.
Compare Unlimited Web Hosting with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.