After.com: most-reported complaints
Automated analysis of 227 public Trustpilot reviews published 2023-02-02 to 2026-09-19. TrustScore 4.7 from 1,307 total reviews — see the Trustpilot page. Quick answer: is After.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, with 10 out of 37 complaints citing unresponsive emails and delayed callbacks. Other frequent concerns include unhelpful service, such as incorrect urns being provided, and issues with order accuracy like receiving another person's jewelry. Additionally, some customers described the pricing as misleading, with one reviewer explicitly stating they felt lied to. These issues were identified across 227 reviews analyzed between February 2023 and September 2026.
How to reach After.com
These are the contact details After.com publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 1-844-905-2639, email [email protected], address 733 Technology Ave Suite E3100, Orem, 84097, US.
The company claimed its Trustpilot profile on 2021-01-12, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-21. Trustpilot ranks it 1 of 5 in Funeral Home. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.7 across 4 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-12 (33%, 8.0d) · 2026-09-21 (30%, 8.0d) · 2026-09-24 (40%, 6.3d).
Severity: 57% of this company’s 37 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 4.0 days between the experience and publishing their negative review (39 reviews record both dates).
What their policy promises
support availability: 24/7
“We're here to help 24/7”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 160 company-invited reviews in the recent window average 4.94★, while 44 organic (uninvited) reviews average 3.82★.
54% of its 181 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 27% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 139 of this company’s 1,307 Trustpilot reviews (11%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about After.com?
Support unreachable
10 reports · 27% of complaints“many of my emails went un-answered, and call backs took multiple days”
The company replied on 2026-05-21: “Losing someone is already one of the hardest things a person goes through, and the last thing we want is for the logistics or communication gaps to add to that weight. We've tried reaching out a few…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“no one ever returns your telephone call.”
1 reader marked this review helpful on Trustpilot.
“It took me insisting that I be put in touch with a different specialist to get a call from James. But the worst part was waiting five weeks for my mother's ashes.”
The company replied on 2025-09-08: “I want to sincerely apologize for the stress and disappointment you experienced. Families come to us in moments of deep vulnerability, and you deserved steady, compassionate care. To clarify: your…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
7 reports · 19% of complaints“they never put him in the urn i dropped off, they gave me a cardboard cylinder”
2 readers marked this review helpful on Trustpilot.
“The staff were cold and unhelpful, which only made an already difficult time even harder. They didn’t offer the kind of guidance or support we needed during the planning process.”
The company replied on 2026-02-12: “Thank you for sharing your feedback. We take concerns like this seriously and want to ensure they’re addressed appropriately and respectfully. Because this involves a private matter, we’re unable to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“they constantly missed telling us a vital piece of information they needed until WE call to ask”
The company replied on 2025-05-16: “Thank you for sharing your experience, Itzel, though we’re truly heartbroken to hear about the challenges you faced during your mother’s cremation. We’re so sorry for the delays, the missing…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
Other
6 reports · 16% of complaints“accidentally put another person's jewelery in my grandma's package”
2 readers marked this review helpful on Trustpilot.
“Still waiting for my dad’s death certificate after a month. Very disappointed with the service.”
The company replied on 2024-08-29: “Hi Tammy, we sincerely apologize for the delay in the death certificates for your father. Unfortunately, several extenuating circumstances caused this delay. In Oregon, Doctors have the option to…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
“I didn’t receive a call before they spread my boy Royals ashes”
1 reader marked this review helpful on Trustpilot.
Misleading pricing
6 reports · 16% of complaints“You Fing lied to me.”
1 reader marked this review helpful on Trustpilot.
“First advertisement I saw was for $995, I was charged 1995”
1 reader marked this review helpful on Trustpilot.
“Told one price and received paperwork for more than double.”
Overcharging
5 reports · 14% of complaints“The after premium per month is $31 and change my refund was $13.45.”
The company replied on 2023-02-02: “Thanks for taking the time to make these arrangements with us Cindy!”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“First advertisement I saw was for $995, I was charged 1995”
1 reader marked this review helpful on Trustpilot.
“I was quoted $895 but was charged $995.”
1 reader marked this review helpful on Trustpilot.
Poor core service
4 reports · 11% of complaints“many of my emails went un-answered, and call backs took multiple days”
The company replied on 2026-05-21: “Losing someone is already one of the hardest things a person goes through, and the last thing we want is for the logistics or communication gaps to add to that weight. We've tried reaching out a few…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“they constantly missed telling us a vital piece of information they needed until WE call to ask”
The company replied on 2025-05-16: “Thank you for sharing your experience, Itzel, though we’re truly heartbroken to hear about the challenges you faced during your mother’s cremation. We’re so sorry for the delays, the missing…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“It's been 13 days. No cremation. No death certificate.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.