Carhartt Work In Progress: most-reported complaints
- Complaints in recent reviews
- 34% of 100 recent reviews analysed
- Most-reported issue
- Support unhelpful 35% of complaints
- Company replies
- 3% of negative reviews, typically within 3 days
- TrustScore
- 3.9 from 1,184 total reviews
- Review window analysed
- 2019-01-07 to 2026-10-28 275 reviews
- Sector
- Retail
Automated analysis of 275 public Trustpilot reviews published 2019-01-07 to 2026-10-28. TrustScore 3.9 from 1,184 total reviews — see the Trustpilot page. Quick answer: is Carhartt Work In Progress legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 72 complaints accounting for 35% of identified issues. Late delivery is the second most common concern, cited in 70 instances or 34% of complaints. Additionally, customers frequently mention that support is unreachable, which represents 25% of the reports, and delivery failures, which make up 22% of the issues.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about Carhartt Work In Progress?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unhelpful | 35% | 72 | steady | |
| Delivery late | 34% | 70 | steady | |
| Support unreachable | 25% | 52 | falling | |
| Delivery failed | 22% | 46 | rising since 2024-09 | |
| Refund refused | 16% | 32 | falling | |
| Refunds delayed | 14% | 29 | steady |
Support unhelpful
72 reports · 35% of complaints“They are currently sat on my £100+ refund because they failed to provide me with this form in the first place.”
3 readers marked this review helpful on Trustpilot.
“items had "arrived," but they were stolen within minutes of delivery.”
The company replied on 2025-01-05: “Hello, Thank you for taking the time to tell us about your experience with our website. We're sorry to hear about the issues you encountered whilst using our online shop and that you are dissatisfied…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Placed an order on 1 MONTH AGO on 8th Jan, YET TO RECEIVE! So I’m out of pocket £160 and without my items.”
2 readers marked this review helpful on Trustpilot.
Delivery late
70 reports · 34% of complaints“Nearly 4 weeks in, no parcel received and no refund received”
The company replied on 2025-01-21: “Hello James, We sincerely apologize for the inconvenience you've experienced with your order. After reviewing your case, we discovered that a misspelling in the email address provided during the…”
Our classifier read this reply as a substantive response.
It promised: refund.
2 readers marked this review helpful on Trustpilot.
“nearly a month later, I am without my items and my refund”
The company replied on 2025-01-21: “Dear Laura, We are very sorry for the inconveniences caused. Our customer service has contacted you in order to provide you with more details about the status of the situation. Unfortunately, this…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Have emailed asking to canx the purchase but that has been ignored”
The company replied on 2025-01-10: “Hi, Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in processing your order and for any frustration this has caused. Due to an unusually high volume of…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Support unreachable
52 reports · 25% of complaints“I used the UPS and EU return forms and sent it back over 10 days ago and have heard nothing since.”
3 readers marked this review helpful on Trustpilot.
“up to know i didnt receive any email of when they are going to send my orders”
The company replied on 2025-01-21: “Hello Roxanne, We apologize for the delay. For further information, please e-mail us to [email protected] with your order number and Trust pilot in the subject line, so that we can assist…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Customer service non existent. No sign of my order”
The company replied on 2025-01-10: “Hello, We’re sorry to hear about your frustration. We have replied to both of your emails and provided you with the tracking information. However, we haven’t received any further communication from…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
Delivery failed
46 reports · 22% of complaints“items had "arrived," but they were stolen within minutes of delivery.”
The company replied on 2025-01-05: “Hello, Thank you for taking the time to tell us about your experience with our website. We're sorry to hear about the issues you encountered whilst using our online shop and that you are dissatisfied…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Placed an order on 1 MONTH AGO on 8th Jan, YET TO RECEIVE! So I’m out of pocket £160 and without my items.”
2 readers marked this review helpful on Trustpilot.
“They have not refunded or answered my emails.”
2 readers marked this review helpful on Trustpilot.
Refund refused
32 reports · 16% of complaints“Placed an order on 1 MONTH AGO on 8th Jan, YET TO RECEIVE! So I’m out of pocket £160 and without my items.”
2 readers marked this review helpful on Trustpilot.
“They have not refunded or answered my emails.”
2 readers marked this review helpful on Trustpilot.
“refusing to help further, and are actually accusing me”
The company replied on 2024-08-16: “Hi, We're really sorry to hear about the experience you've had. We're always taking the next steps to improve our services, so your feedback is extremely valuable to us. We have lots of return…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Refunds delayed
29 reports · 14% of complaints“They are currently sat on my £100+ refund because they failed to provide me with this form in the first place.”
3 readers marked this review helpful on Trustpilot.
“I used the UPS and EU return forms and sent it back over 10 days ago and have heard nothing since.”
3 readers marked this review helpful on Trustpilot.
“Nearly 4 weeks in, no parcel received and no refund received”
The company replied on 2025-01-21: “Hello James, We sincerely apologize for the inconvenience you've experienced with your order. After reviewing your case, we discovered that a misspelling in the email address provided during the…”
Our classifier read this reply as a substantive response.
It promised: refund.
2 readers marked this review helpful on Trustpilot.
How to reach Carhartt Work In Progress
These are the contact details Carhartt Work In Progress publishes on its Trustpilot profile, as of our last check on 2026-11-10 — phone +49 (0)7621 966 6, email [email protected], address Hegenheimer Strasse 16, Weil am Rhein, 79576, DE.
The company claimed its Trustpilot profile on 2021-07-27 and last replied to a negative review on 2026-10-22. We last checked this profile on 2026-11-10 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
3.9 → 3.9 across 3 census measurements since 2026-11-01. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 3 dated readings
2026-11-01 (3%, 3.0d) · 2026-11-04 (3%, 3.0d) · 2026-11-07 (3%, 3.0d).
Severity: 22% of this company’s 207 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (136 reviews record both dates).
Measured reply time: across 71 negative reviews that received a public reply, the median wait was 2 days — the company profile reports an average of 3 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 71 company replies to negative reviews analysed, 46% engaged with the specific problem and 31% were generic templates.
34% of its 62 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 35% of this company’s complaints vs a 19% median across 193 ranked companies in its sector.
Review velocity: 225 of this company’s 1,184 Trustpilot reviews (19%) were written in the last 12 months.
Other UK companies with evidenced “Support unhelpful” complaints
- Carter's
- Cash4gold-now
- Caspian Insurance
- Castle Community Bank
- Central Trust Limited
- Chestertons
- Chris Knott Insurance
- Chrysalis Finance
- CI Group
- Citalia Holidays
See all companies by issue: Support unhelpful · Delivery late · Support unreachable · Delivery failed · Refund refused · Refunds delayed · Sector table: Retail in the UK
Compare Carhartt Work In Progress with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-01.