Vollebak: most-reported complaints
- Complaints in recent reviews
- 44% of 32 recent reviews analysed
- Most-reported issue
- Faulty product 50% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 2.5 from 33 total reviews
- Review window analysed
- 2021-01-06 to 2026-11-05 32 reviews
- Sector
- Retail
Automated analysis of 32 public Trustpilot reviews published 2021-01-06 to 2026-11-05. TrustScore 2.5 from 33 total reviews — see the Trustpilot page. Quick answer: is Vollebak legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products and unhelpful customer support, with each issue accounting for 50% of the 14 identified complaints. Delivery delays were also cited, representing 36% of the complaints. The analysis covers 32 reviews from January 2021 to November 2026, but no trend can be established yet due to insufficient review volume.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Not enough reviews to establish a trend.
What are the most common complaints about Vollebak?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Faulty product | 50% | 7 | ||
| Support unhelpful | 50% | 7 | ||
| Delivery late | 36% | 5 |
Faulty product
7 reports · 50% of complaints“I've written twice and received no response at all.”
2 readers marked this review helpful on Trustpilot.
“I have had to restitch belt loops and a thigh pocket that started to unstitch”
1 reader marked this review helpful on Trustpilot.
“zip has failed. Plastic rubbish on high-end”
Support unhelpful
7 reports · 50% of complaints“I've written twice and received no response at all.”
2 readers marked this review helpful on Trustpilot.
“My attempts to extract a simple measurement was far too laborious and extremely frustrating”
1 reader marked this review helpful on Trustpilot.
“My order did not arrive in nor was even shipped in time pass due promised date”
Delivery late
5 reports · 36% of complaints“My order did not arrive in nor was even shipped in time pass due promised date”
“you are stuck waiting extended periods for purchases”
“Order still hasn’t arrived and every time I message they keep fobbing me off”
The company claimed its Trustpilot profile on 2019-10-08. We last checked this profile on 2026-11-12 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: VOLLEBAK LTD (no. 06673160), active, incorporated 2008 (18.2 years) — accounts currently overdue; next accounts due 2026-09-30, last accounts filed 2026-08-06, 2 registered charges. 2 current officers (3 on record historically); 8 filings in the last 12 months (100 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-11-11.
In the accounts to 2023-12-31, audited by KBSP Partners LLP, the auditor reported a material uncertainty about the company’s ability to continue as a going concern: “If the company is unable to secure sufficient funding, then there will be a material uncertainty regarding the going concern status of the company.”. This is a disclosure auditing standards require when such an uncertainty exists. It is a statement about the accounts, not a prediction that the company will fail, and many companies trade on normally after one. Filed at Companies House; reproduced as filed. Source: Vollebak’s filings read on Company Register Intel.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (2 reviews, as of November 2026)
TrustScore over time
3.0 → 2.5 across 3 census measurements since 2026-10-04. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 3 dated readings
2026-10-04 (0%, 0.0d) · 2026-10-25 (0%, 0.0d) · 2026-11-06 (0%, 0.0d).
What their policy promises
refund window: 30 days
“We offer free returns and exchanges up to 30 days after you receive your order.”
support availability: always happy to help
“If there’s a problem with any of your kit, or if you’d just like to talk to one of us instead, we’re always happy to help out if you email [email protected].”
refund window: 30 days
“We offer free returns and exchanges up to 30 days after you receive your order.”
support availability: always happy to help
“If there’s a problem with any of your kit, or if you’d just like to talk to one of us instead, we’re always happy to help out if you email [email protected].”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-11-03.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-10-19.
1 other page edit recorded (dates, counters, menus, banners, or edits we could not verify against the page text) — not listed
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
Sector benchmark: faulty product makes up 50% of this company’s complaints vs a 26% median across 216 ranked companies in its sector.
Review velocity: 6 of this company’s 33 Trustpilot reviews (18%) were written in the last 12 months.
Other UK companies with evidenced “Faulty product” complaints
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- Wayfair UK
- Weatherseal Home Improvements
- WebToffee
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See all companies by issue: Faulty product · Support unhelpful · Delivery late · Sector table: Retail in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-06.