StockX: most-reported complaints
Automated analysis of 3,419 public Trustpilot reviews published 2026-07-16 to 2026-09-27. TrustScore 4.2 from 287,069 total reviews — see the Trustpilot page. Quick answer: is StockX legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 3419 Trustpilot reviews analysed, the most-reported issues with StockX were: Delivery late (355 reports), Delivery failed (307 reports), Faulty product (282 reports).
How to reach StockX
These are the contact details StockX publishes on its Trustpilot profile, as of our last check on 2026-09-27 — it publishes no phone number there, address 1046 Woodward Ave, Detroit, 48226, US.
The company claimed its Trustpilot profile on 2018-06-21, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-24. We last checked this profile on 2026-09-27 and found 200 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 1.8★ Reviews.io (413)
TrustScore over time
4.2 → 4.2 across 14 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (89%, 2.3d) · 2026-08-20 (89%, 2.3d) · 2026-08-23 (89%, 2.3d) · 2026-08-26 (88%, 2.3d) · 2026-09-01 (87%, 2.4d) · 2026-09-04 (89%, 2.5d) · 2026-09-07 (89%, 2.5d) · 2026-09-10 (89%, 2.5d) · 2026-09-13 (89%, 2.5d) · 2026-09-16 (90%, 2.5d) · 2026-09-20 (89%, 2.5d) · 2026-09-23 (90%, 2.5d) · 2026-09-27 (89%, 2.5d).
Severity: 15% of this company’s 1409 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 4.1 days between the experience and publishing their negative review (1473 reviews record both dates).
Measured reply time: across 587 negative reviews that received a public reply, the median wait was 0.9 days — the company profile reports an average of 2 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 587 company replies to negative reviews analysed, 23% engaged with the specific problem and 62% were generic templates.
What employees say
Employees rate StockX 3.3★ overall from 447 reviews on Glassdoor — the inside view, kept separate from customer complaint statistics. Read the reviews there.
Review provenance: 2563 company-invited reviews in the recent window average 4.10★, while 37 organic (uninvited) reviews average 1.41★.
53% of its 1787 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 25% of this company’s complaints vs a 22% median across 92 ranked companies in its sector.
Review velocity: 70,853 of this company’s 287,069 Trustpilot reviews (25%) were written in the last 12 months.
What are the most common complaints about StockX?
Delivery late
355 reports · 25% of complaintsfalling“Paid for expedited shipping, didn’t even come fast, came in the normal time frame.”
1 reader marked this review helpful on Trustpilot.
“I waited a month to get the shoes”
1 reader marked this review helpful on Trustpilot.
“took way too long”
1 reader marked this review helpful on Trustpilot.
Delivery failed
307 reports · 22% of complaintsrising since 2026-09“the package got stolen.! You guys took no accountability or offered me no help”
1 reader marked this review helpful on Trustpilot.
“I had an issue of not receiving my order and there was no photo taken so I could atleast have a way to find my package”
1 reader marked this review helpful on Trustpilot.
“I ordered 5 walls of shoes on September 9/8/26 and I only received two”
Faulty product
282 reports · 20% of complaintsrising since 2026-09“Items arrived damaged, not in the condition described after verification!”
1 reader marked this review helpful on Trustpilot.
“Stock X Sold Me A Pair Of Fake Shoes”
1 reader marked this review helpful on Trustpilot.
“I received a fake shoe, terribly busted on the first wear”
1 reader marked this review helpful on Trustpilot.
Not as described
183 reports · 13% of complaintssteady“Items arrived damaged, not in the condition described after verification!”
1 reader marked this review helpful on Trustpilot.
“What I received was used worn out dirty shoe”
The company replied on 2026-08-21: “Hey Robert! Thanks for your review; we know how important your expectations are. In order to be able to provide you with the best support, we kindly ask you to contact us via our Buyer Promise form…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“I didn’t receiver the item until September 25th”
Support unhelpful
147 reports · 10% of complaintssteady“I had an issue of not receiving my order and there was no photo taken so I could atleast have a way to find my package”
1 reader marked this review helpful on Trustpilot.
“Truly the worst customer service I have ever encountered!!!!”
1 reader marked this review helpful on Trustpilot.
“Took almost 2 months to get my shoes I ordered. With little to no help from your support team.”
1 reader marked this review helpful on Trustpilot.
Refund refused
126 reports · 9% of complaintsrising since 2026-09“Resulting in two orders being placed for the same thing . They would not honor, talk about or consider a return.”
1 reader marked this review helpful on Trustpilot.
“I was told no return except now I need to take my business some where else.”
1 reader marked this review helpful on Trustpilot.
“I am very disappointed that I cannot return the shoes and get MONEY back.”
The company replied on 2026-08-04: “Hello there, LeeK. Thank you for sharing your feedback with us. It is highly appreciated! We understand how you feel this way since the item you've received does not meet your expectations. We get…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Compare StockX with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.