GO Outdoors: most-reported complaints
Automated analysis of 3,585 public Trustpilot reviews published 2026-06-11 to 2026-09-26. TrustScore 4.5 from 273,309 total reviews — see the Trustpilot page. Quick answer: is GO Outdoors legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 3585 Trustpilot reviews analysed, the most-reported issues with GO Outdoors were: Delivery failed (388 reports), Delivery late (330 reports), Support unhelpful (210 reports).
The company claimed its Trustpilot profile on 2014-05-21, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-26. Trustpilot ranks it 59 of 82 in Camping Store. We last checked this profile on 2026-09-27 and found 200 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 251 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 30/09 Win £500 in GO Outdoors vouchers (enter early, TW,FB or INS)”, “E: 15/10 Win 1x£500 or 1 of 10x£100 Go Outdoors vouchers (UK holidays survey)”, “Go Outdoors Price Promise - Be Aware!”.
Elsewhere: 4.2★ on Google (653 reviews) · 0.0★ App Store (0) · 1.98★ Reviews.io (673)
TrustScore over time
4.5 → 4.5 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (99%, 0.4d) · 2026-08-18 (99%, 0.4d) · 2026-08-21 (98%, 0.5d) · 2026-08-24 (99%, 0.5d) · 2026-08-27 (98%, 0.5d) · 2026-09-01 (100%, 0.6d) · 2026-09-04 (100%, 0.6d) · 2026-09-07 (99%, 0.6d) · 2026-09-10 (99%, 0.6d) · 2026-09-13 (99%, 0.6d) · 2026-09-16 (99%, 0.6d) · 2026-09-20 (100%, 0.6d) · 2026-09-23 (100%, 0.6d) · 2026-09-27 (100%, 0.6d).
Severity: 10% of this company’s 1133 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 8.5 days between the experience and publishing their negative review (1321 reviews record both dates).
Measured reply time: across 1016 negative reviews that received a public reply, the median wait was 0 days — the company profile reports an average of under a day.
Reply quality: of 1016 company replies to negative reviews analysed, 30% engaged with the specific problem and 69% were generic templates.
What employees say
Employees rate GO Outdoors 3.2★ overall from 412 reviews on Glassdoor — the inside view, kept separate from customer complaint statistics. Read the reviews there.
Review provenance: 1302 company-invited reviews in the recent window average 3.55★, while 1696 organic (uninvited) reviews average 4.84★.
28% of its 2304 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 34% of this company’s complaints vs a 21% median across 152 ranked companies in its sector.
Review velocity: 36,947 of this company’s 273,309 Trustpilot reviews (14%) were written in the last 12 months.
What are the most common complaints about GO Outdoors?
Delivery failed
388 reports · 34% of complaintssteady“neither were available”
The company replied on 2026-08-07: “Thank you for taking the time to leave a review. We are sorry to hear about the issues you expeienced with your Click & Collect order and the confusion caused by the product information provided…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“The second rig was cancelled without my consent and I've ended up paying postage for receiving nothing.”
The company replied on 2026-07-15: “Thank you for taking the time to leave a review. I am sorry to hear about your recent order experience. Receiving an item that appears to have been tampered with is disappointing and I appreciate how…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“I was assured I would get a refund. I reordered the item this arrived the refund has not”
Delivery late
330 reports · 29% of complaintssteady“Ordered for 24 hr delivery took 72 hrs had to borrow money to buy another tent before I used it not happy at all.”
The company replied on 2026-09-04: “Thank you for your review. We are very sorry to hear that your tent did not arrive within the expected delivery timeframe and understand how frustrating this must have been, particularly as you had…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“Ordered bike early wed morning still hasn't arrived now Sunday the following week! No updates no tracking!”
The company replied on 2026-08-27: “We are sorry to hear that your order has taken longer to arrive than expected. We appreciate how frustrating it is when you are waiting for products and do not receive them within the expected…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“Ordered and paid for next day delivery but items arrive in separately 3 and 4 days after order date”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
210 reports · 18% of complaintssteady“Ordered bike early wed morning still hasn't arrived now Sunday the following week! No updates no tracking!”
The company replied on 2026-08-27: “We are sorry to hear that your order has taken longer to arrive than expected. We appreciate how frustrating it is when you are waiting for products and do not receive them within the expected…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“internet shopping appalling”
The company replied on 2026-08-11: “We appreciate all feedback that is shared with us. We are very sorry to understand that you are unhappy with the recent service received on your order. After reviewing your order we can see that you…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“Paid next day delivery for camping trip, item never arrived”
The company replied on 2026-09-25: “Thank you for taking the time to leave a review. We are sorry to hear that your order did not arrive and that your experience with our delivery partner did not meet expectations. We appreciate you…”
Our classifier read this reply as a substantive response.
It promised: refund.
Support unreachable
140 reports · 12% of complaintssteady“Ordered and paid for next day delivery but items arrive in separately 3 and 4 days after order date”
1 reader marked this review helpful on Trustpilot.
“Part of my item was missing. Customer service cannot help as it was bought in store which is a 2hr round trip away. Store do not answer phone.”
The company replied on 2026-07-31: “We are sorry to hear that part of your item was missing and that you have been unable to get the support you need to resolve the issue. We appreciate how frustrating this must be, particularly when…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Item never delivered, RTS. So hard to contact customer services to resolve.”
The company replied on 2026-09-25: “We appreciate you taking the time to leave a review. We are sorry to hear that your order has been returned to sender and that you have experienced difficulty in contacting customer care. From review…”
Our classifier read this reply as a substantive response.
It promised: refund.
Other
101 reports · 9% of complaintssteady“Wouldnt give me my 10% off code as product already discounted”
The company replied on 2026-08-13: “Hi, Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service Thanks again for your time, Go…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Staff member had a sort of switchblade or pocket knife that they pulled from their pocket”
The company replied on 2026-09-22: “Hi, Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service Thanks again for your time, Go…”
Our classifier read this reply as a template response.
“refused to hand over what was legally mine”
Refunds delayed
82 reports · 7% of complaintsrising since 2026-09“Still waiting for a refund over a week ago sent email let’s see if I get some answers why”
1 reader marked this review helpful on Trustpilot.
“Parcel did not arrive. On second day I contacted you to advise that the package had not arrived”
The company replied on 2026-08-07: “We are sorry to hear about your recent experience and appriciate you taking the time to share your feedback. We understand how frustrating this must have been. You paid for next day delivery because…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“neither were available”
The company replied on 2026-08-07: “Thank you for taking the time to leave a review. We are sorry to hear about the issues you expeienced with your Click & Collect order and the confusion caused by the product information provided…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.