First Class Watches: most-reported complaints
Automated analysis of 363 public Trustpilot reviews published 2023-12-01 to 2026-09-17. TrustScore 4.9 from 18,115 total reviews — see the Trustpilot page. Quick answer: is First Class Watches legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 35% of the 51 complaints identified in 363 reviews. Support unhelpfulness and late delivery were also frequent concerns, each representing 22% of the complaints. Additionally, 20% of reviewers cited failed delivery, a category showing a rising trend.
How to reach First Class Watches
These are the contact details First Class Watches publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 01926 298499, email [email protected], address 9 Warwick Road, Kenilworth, CV8 1HD, GB.
The company claimed its Trustpilot profile on 2014-05-12, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-15. Trustpilot ranks it 12 of 128 in Watch Store. We last checked this profile on 2026-09-23 and found 10 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 33 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “A: 17/12 First Class Watches (Social Media) Open Now”, “A: 30/12 First Class Watches (FB / IG / X)”, “E: 09/07 (MD) Win up to £200 of vouchers for First Class Watches”.
Elsewhere: 4.9★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (100%, 0.0d) · 2026-08-18 (100%, 0.0d) · 2026-08-21 (100%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-08-27 (100%, 0.0d) · 2026-09-01 (91%, 0.0d) · 2026-09-04 (100%, 0.0d) · 2026-09-07 (100%, 0.0d) · 2026-09-11 (100%, 0.0d) · 2026-09-14 (100%, 0.0d) · 2026-09-17 (100%, 0.0d) · 2026-09-20 (100%, 0.0d) · 2026-09-23 (100%, 0.0d).
Severity: 27% of this company’s 51 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 14.7 days between the experience and publishing their negative review (76 reviews record both dates).
Measured reply time: across 185 negative reviews that received a public reply, the median wait was 0.1 days — the company profile reports an average of under a day.
Reply quality: of 185 company replies to negative reviews analysed, 84% engaged with the specific problem and 3% were generic templates.
Review provenance: 316 company-invited reviews in the recent window average 4.96★, while 22 organic (uninvited) reviews average 4.14★.
11% of its 323 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 35% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 1,163 of this company’s 18,115 Trustpilot reviews (6%) were written in the last 12 months.
What are the most common complaints about First Class Watches?
Faulty product
18 reports · 35% of complaintssteady“Clasp was faulty from day one and the watch kept falling off.”
The company replied on 2024-11-25: “Dear Roz, I am very sorry to hear that you are unhappy with our customer service. We try our best to resolve all issues to the best of our ability, and as an authorised dealer all our watch brands…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“Watch doesn't work, suspect battery.”
The company replied on 2026-01-02: “Dear Keith T, I am very sorry to hear that there is a problem with the watch. This is certainly not the experience we want for our customers, as we always aim to resolve all issues promptly. The…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
2 readers marked this review helpful on Trustpilot.
“they are refusing to refund me.”
The company replied on 2024-05-22: “Dear Nawid Alizada, Following your online complaint I have thoroughly investigated what has happened here. As explained in my earlier response, we take this very seriously. We are a genuine company…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
11 reports · 22% of complaintssteady“Company sent wrong item and packing slip to my address and my order to another customer”
The company replied on 2024-12-02: “Dear P D, We are very sorry about the mix-up that has occurred over the Black Friday weekend with your online order and another customer's order. We take customer service and personal data extremely…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
“they failed to deliver my watch when they said they would”
The company replied on 2026-01-29: “Dear Colin Jones, Please accept my sincere apologies for the issues with your delivery. I know how valuable your time is and I am sorry that DPD let us both down by missing the scheduled Wednesday…”
Our classifier read this reply as a substantive response.
It promised: refund.
2 readers marked this review helpful on Trustpilot.
“met with copy & paste responses, Rowland who is was dealing with clearly wasn't prepared to help”
The company replied on 2025-06-04: “Dear Ben Tweed, I am very sorry to hear that you are unhappy with our service. We try our best to be as flexible as possible however I am afraid we are unable to make address changes on finance…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
Delivery late
11 reports · 22% of complaintssteady“they failed to deliver my watch when they said they would”
The company replied on 2026-01-29: “Dear Colin Jones, Please accept my sincere apologies for the issues with your delivery. I know how valuable your time is and I am sorry that DPD let us both down by missing the scheduled Wednesday…”
Our classifier read this reply as a substantive response.
It promised: refund.
2 readers marked this review helpful on Trustpilot.
“They did not even send me a confirmation email after the payment was processed”
The company replied on 2024-12-11: “Dear RP, I am very sorry to hear that you have had a bad experience. We try our best to provide a high level of service as we take customer service very seriously. Regrettably, there was an isolated…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“It has been more than 4 months and still no received”
The company replied on 2025-01-23: “Dear Bahadır BAYAZIT, I am very sorry to hear that you have not received your parcel. I can see this was an international order sent to Canada at the start of October using the postal service. Due to…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
Delivery failed
10 reports · 20% of complaintsrising since 2026-02“Company sent wrong item and packing slip to my address and my order to another customer”
The company replied on 2024-12-02: “Dear P D, We are very sorry about the mix-up that has occurred over the Black Friday weekend with your online order and another customer's order. We take customer service and personal data extremely…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
“never got my priduct”
The company replied on 2026-09-09: “Hi Jort, I'm sorry to read this - not receiving your order and then not getting a proper answer after five contacts is exactly what we work hard to avoid, and I apologise. I've looked but can't find…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Sent me an empty box no watch and have done little to assist with the problem.”
The company replied on 2026-07-28: “Dear Susan, I am incredibly sorry to read about your experience. Receiving an empty box is highly distressing, and I want to sincerely apologise for the level of support you have received so far. We…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Not as described
9 reports · 18% of complaintssteady“It was clearly used and returned watch.”
The company replied on 2026-03-19: “Dear Stressbuster Shop, I am incredibly sorry that the Tissot PR 80 you ordered for your husband's birthday arrived in such a disappointing condition. You were absolutely right to expect a pristine…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“Why was the watch not described as used ?”
The company replied on 2025-07-14: “Dear Mark J Tylney, I am very sorry to hear of your experience with this watch purchase. As a small family business we try our best to provide a high level of service. Following some research, the…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“Apparently, the watch I ordered was resealed in its box!”
The company replied on 2025-12-11: “Dear Boris, Thank you for your feedback. I am sorry to hear the packaging caused some concern, and I completely understand why you might assume the watch was a display model. I would like to reassure…”
Our classifier read this reply as a substantive response.
Refund refused
5 reports · 10% of complaintsrising since 2026-02“continually refused, trying to pass responsibility to Mondaine”
The company replied on 2025-07-10: “Dear Jessica Langston, I'm extremely sorry to hear about your recent experience with us. We are a family-owned small business, and for over 20 years we’ve taken great pride in delivering excellent…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“It has been more than 4 months and still no received”
The company replied on 2025-01-23: “Dear Bahadır BAYAZIT, I am very sorry to hear that you have not received your parcel. I can see this was an international order sent to Canada at the start of October using the postal service. Due to…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“they are refusing to refund me.”
The company replied on 2024-05-22: “Dear Nawid Alizada, Following your online complaint I have thoroughly investigated what has happened here. As explained in my earlier response, we take this very seriously. We are a genuine company…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Compare First Class Watches with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-17.