ECO-WORTHY: most-reported complaints
Automated analysis of 213 public Trustpilot reviews published 2026-01-12 to 2026-09-20. TrustScore 4.1 from 1,587 total reviews — see the Trustpilot page. Quick answer: is ECO-WORTHY legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that products arrive faulty, with 21 out of 47 complaints citing issues like non-functional battery monitors. Customers also frequently describe support as unhelpful or unreachable, accounting for 15 and 12 reports respectively. Additionally, 9 complaints involve warranty disputes where reviewers feel tests are too difficult to perform or returns are refused.
How to reach ECO-WORTHY
These are the contact details ECO-WORTHY publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone （417） 462-0067, email [email protected], address 4411 East State Hwy D Suite C, Springfield, 65809, US.
The company claimed its Trustpilot profile on 2023-04-24 and last replied to a negative review on 2026-09-23. Trustpilot ranks it 13 of 18 in Solar Energy Company. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 5★ on Google (0 reviews)
TrustScore over time
4.2 → 4.1 across 11 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 1.1d) · 2026-08-24 (100%, 1.1d) · 2026-08-27 (99%, 1.1d) · 2026-08-31 (95%, 1.1d) · 2026-09-03 (94%, 1.2d) · 2026-09-09 (96%, 1.7d) · 2026-09-12 (100%, 1.6d) · 2026-09-18 (98%, 1.6d) · 2026-09-21 (98%, 1.6d) · 2026-09-24 (100%, 1.6d).
Severity: 38% of this company’s 47 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 3.6 days between the experience and publishing their negative review (46 reviews record both dates).
What their policy promises
refund window: 30 days
“If you are not satisfied with your purchase and the product is still in brand new condition, we can arrange a partial refund”
refund window: 30 days
“Offer expires in 30 days, cannot combined with other coupons or discounts”
refund window: free replacement
“After returning the product to the address provided by our customer service team, we can send you a new item free of charge”
refund window: reimburse return shipping
“we will reimburse you the return shipping cost”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +15/-5 lines; added: ☑️UL 1973 Certified | PowerMega 48V 314AH Only$2499.99,Shop Now | *; removed: 🎁16kWh Home Backup Battery | Buy 2 Packs Get Free Conduit Box Now! | * Labor Day Sale (snapshot)
- 2026-09-08: +4/-14 lines; added: ECO-WORTHY LiFePO4 12V 100Ah Lithium Iron Phosphate Battery With Bluetooth And Low-temperature Protection | Plese Note: The 48v 314ah battery is on presale now，Expect to ship out on about Sept 10th; removed: ⏰Sale is ending soon: Extra $30 off $1k | Extra $200 off $5k. | * (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 43 negative reviews that received a public reply, the median wait was 0.6 days — the company profile reports an average of 2 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 43 company replies to negative reviews analysed, 21% engaged with the specific problem and 79% were generic templates.
Review provenance: 172 company-invited reviews in the recent window average 4.65★, while 41 organic (uninvited) reviews average 2.20★.
59% of its 147 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 45% of this company’s complaints vs a 33% median across 62 ranked companies in its sector.
Review velocity: 514 of this company’s 1,587 Trustpilot reviews (32%) were written in the last 12 months.
What are the most common complaints about ECO-WORTHY?
Faulty product
21 reports · 45% of complaintssteady“Battery monitor won't work properly brand new out of box”
The company replied on 2026-07-20: “Dear, Thank you for informing us of this matter. We apologize for your unpleasant shopping experience. To better resolve your issue, could you please provide your order number? We look forward to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“They're asking me to run a whole bunch of tests on the battery that I'm unable to run, and are refusing to take the battery back.”
The company replied on 2026-07-07: “Dear, Thank you for informing us of this matter. We apologize for your unpleasant shopping experience. To better resolve your issue, could you please provide your order number? We look forward to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“Solor panals died caus of faulty controllers”
The company replied on 2026-03-31: “Dear, Thank you for bringing this to our attention. We're sorry to hear that you had a negtive experience. To better resolve this case, may I know the order number? Look forward to your reply. To…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Support unhelpful
15 reports · 32% of complaintssteady“Solor panals died caus of faulty controllers”
The company replied on 2026-03-31: “Dear, Thank you for bringing this to our attention. We're sorry to hear that you had a negtive experience. To better resolve this case, may I know the order number? Look forward to your reply. To…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“The warranty registration is impossible”
The company replied on 2026-04-03: “Dear, Thank you for informing us of this matter. We apologize for your unpleasant shopping experience. To better resolve your issue, could you please provide your order number? We look forward to…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“False misleading adds, piss poor customer service, damaged products, DOA products, resales defective products”
The company replied on 2026-08-03: “Dear, Thank you for informing us of this matter. We sincerely apologize for your unpleasant shopping experience. To better resolve your issue, our customer service team will contact you as soon as…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unreachable
12 reports · 26% of complaintsrising since 2026-07“Sent email to your support address twice didn't bother to reply to me!”
The company replied on 2026-06-29: “Dear, Thank you for informing us of this matter. We apologize for your unpleasant shopping experience. To better resolve your issue, could you please provide your order number? We look forward to…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“NO response from ecoworthy.”
The company replied on 2026-03-24: “Dear, Thank you for informing us of this matter. We sincerely apologize for the unpleasant shopping experience. If you have any questions during use, please feel free to contact our customer service…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“My items are not delivered on-time as promised. If an item is out of stock why not stated in your website before I buy it.”
The company replied on 2026-07-08: “Dear, Thank you for informing us of this matter. We sincerely apologize for your unpleasant shopping experience. To better resolve your issue, our customer service team will contact you as soon as…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Warranty disputes
9 reports · 19% of complaintsrising since 2026-07“They're asking me to run a whole bunch of tests on the battery that I'm unable to run, and are refusing to take the battery back.”
The company replied on 2026-07-07: “Dear, Thank you for informing us of this matter. We apologize for your unpleasant shopping experience. To better resolve your issue, could you please provide your order number? We look forward to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“The warranty registration is impossible”
The company replied on 2026-04-03: “Dear, Thank you for informing us of this matter. We apologize for your unpleasant shopping experience. To better resolve your issue, could you please provide your order number? We look forward to…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“The battery was defective when I got it on June 26, 2025.”
The company replied on 2026-08-03: “Dear, Thank you for informing us of this matter. We apologize for your unpleasant shopping experience. To better resolve your issue, could you please provide your order number? We look forward to…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Delivery late
8 reports · 17% of complaintsrising since 2026-07“Two weeks later my order still said waiting dispatch, with zero communication from them.”
The company replied on 2026-09-10: “Dear, Thank you for taking the time to share your experience. We are very sorry for the order delay, the lack of timely communication, and the poor customer service you received. Could you please…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“My items are not delivered on-time as promised. If an item is out of stock why not stated in your website before I buy it.”
The company replied on 2026-07-08: “Dear, Thank you for informing us of this matter. We sincerely apologize for your unpleasant shopping experience. To better resolve your issue, our customer service team will contact you as soon as…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“after nearly a month I'm still trying to get it delivered”
The company replied on 2026-01-26: “Dear, Thank you for bringing this to our attention. We're sorry to hear that you had a negtive experience. To better resolve this case, may I know the order number? Look forward to your reply. To…”
Our classifier read this reply as a template response.
Delivery failed
6 reports · 13% of complaintsrising since 2026-07“They sent out a £5 USB cable in order to have Ebay believe that the order was delivered. This is questionable at best and totally crooked at worst.”
The company replied on 2026-05-06: “Dear, Thank you for bringing this to our attention. We're sorry to hear that you had a negtive experience. To better resolve this case, may I know the order number? Look forward to your reply. To…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“The website is completely broke. Links do not work, buttons do not work.”
The company replied on 2026-04-20: “Dear, Thank you for informing us of this matter. We sincerely apologize for your unpleasant shopping experience. To better resolve your issue, our customer service team will contact you as soon as…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Paid £1800+ for solar panel kit that arrived damaged Jan26”
The company replied on 2026-03-03: “Dear, Thank you for bringing this to our attention. We're sorry to hear that you had a negtive experience. To better resolve this case, may I know the order number? Look forward to your reply. To…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Compare ECO-WORTHY with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.